Chat Lead
Houston, TX · On-site
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
[Japanese Bilingual] Help Desk IT Support Technician
Houston, TX · On-site
$35 - $38/hr
Help Desk IT Support Technician (Tier 1) ・Client: Japanese Corporate ・Working Location: Downtown Houston, TX ・Working Style: Hybrid (Min 4 days in Office) ・Employment Type: Contract (6-12 ...
Quick apply
[Japanese Bilingual] Help Desk IT Support Technician
Houston, TX · On-site
$35 - $38/hr
Help Desk IT Support Technician (Tier 1) ・Client: Japanese Corporate ・Working Location: Downtown Houston, TX ・Working Style: Hybrid (Min 4 days in Office) ・Employment Type: Contract (6-12 ...
[Japanese Bilingual] Help Desk IT Support Technician
Houston, TX · On-site
$35 - $38/hr
Help Desk IT Support Technician (Tier 1) • Client: Japanese Corporate • Working Location: Downtown Houston, TX • Working Style: Hybrid (Min 4 days in Office) • Employment Type: Contract (6-12 ...
[Japanese Bilingual] Help Desk IT Support Technician
Houston, TX · On-site
$35 - $38/hr
Help Desk IT Support Technician (Tier 1) • Client: Japanese Corporate • Working Location: Downtown Houston, TX • Working Style: Hybrid (Min 4 days in Office) • Employment Type: Contract (6-12 ...
... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
Quick apply
... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
... chat, email, phone, and other digital lead sources • Serve as the first technical point of ... support, and administrative sales activities as needed • Help identify patterns in customer ...
... chat, email, phone, and other digital lead sources • Serve as the first technical point of ... support, and administrative sales activities as needed • Help identify patterns in customer ...
... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
Quick apply
... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
Be Seen First
IT Help Desk Support Tier 1
Houston, TX · On-site
$45K/yr
Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...
New
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Be Seen First
IT Help Desk Support Tier 1
Houston, TX · On-site
$45K/yr
Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...
New
IT Support Technician
Houston, TX · On-site
$60K - $65K/yr
Support is also provided to senior IT team members by helping manage their workload, coordinating ... Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and ...
Quick apply
IT Support Technician
Houston, TX · On-site
$60K - $65K/yr
Support is also provided to senior IT team members by helping manage their workload, coordinating ... Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and ...
IT Support Technician
Houston, TX · On-site
$60K - $65K/yr
Support is also provided to senior IT team members by helping manage their workload, coordinating ... Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and ...
Quick apply
IT Support Technician
Houston, TX · On-site
$60K - $65K/yr
Support is also provided to senior IT team members by helping manage their workload, coordinating ... Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and ...
Help Desk Support Tier 1
$20.50 - $27.50/hr
Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...
Help Desk Support Tier 1
$20.50 - $27.50/hr
Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...
Help Desk Support Tier 1
Houston, TX · On-site
$20.50 - $27.50/hr
Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...
Help Desk Support Tier 1
Houston, TX · On-site
$20.50 - $27.50/hr
Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...
Help Desk Support Tier 1
Houston, TX · On-site
$20.50 - $27.50/hr
Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...
Help Desk Support Tier 1
Houston, TX · On-site
$20.50 - $27.50/hr
Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...
IT Help Desk Specialist
Houston, TX · On-site
TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... These positions provide exceptional phone and email support to our customers experiencing software ...
IT Help Desk Specialist
Houston, TX · On-site
TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... These positions provide exceptional phone and email support to our customers experiencing software ...
... self-service and chat mediums of communication. Ensures all calls received by the APPLICATION ... May address assigned responsibilities outside of phone support as required to meet the overall ...
... self-service and chat mediums of communication. Ensures all calls received by the APPLICATION ... May address assigned responsibilities outside of phone support as required to meet the overall ...
... self-service and chat mediums of communication. Ensures all calls received by the APPLICATION ... May address assigned responsibilities outside of phone support as required to meet the overall ...
... self-service and chat mediums of communication. Ensures all calls received by the APPLICATION ... May address assigned responsibilities outside of phone support as required to meet the overall ...
Help Desk Technician - Houston, Texas
Houston, TX · On-site
$19 - $25.75/hr
... Chat, or over the phone. * Install modified and updated software, supervise and analyze data for ... Redirect unresolved issues to the next level of support personnel. * Diagnose technology problems ...
Help Desk Technician - Houston, Texas
Houston, TX · On-site
$19 - $25.75/hr
... Chat, or over the phone. * Install modified and updated software, supervise and analyze data for ... Redirect unresolved issues to the next level of support personnel. * Diagnose technology problems ...
Help Desk Technician - Houston, Texas
Houston, TX · On-site
$19 - $25.75/hr
... Chat, or over the phone. * Install modified and updated software, supervise and analyze data for ... Redirect unresolved issues to the next level of support personnel. * Diagnose technology problems ...
Help Desk Technician - Houston, Texas
Houston, TX · On-site
$19 - $25.75/hr
... Chat, or over the phone. * Install modified and updated software, supervise and analyze data for ... Redirect unresolved issues to the next level of support personnel. * Diagnose technology problems ...
Helpdesk Analyst
$19.50 - $26.75/hr
Previous help desk and / or customer service desk experience preferred * Working experience related ... Use Chat, telephone, remote and on-site support to resolve technology issues for employees
Quick apply
Helpdesk Analyst
$19.50 - $26.75/hr
Previous help desk and / or customer service desk experience preferred * Working experience related ... Use Chat, telephone, remote and on-site support to resolve technology issues for employees
Help Tech Chat Support information
See Spring, TX salary details
$24K - $27.2K
0% of jobs
$27.2K - $30.3K
3% of jobs
$33.5K is the 25th percentile. Wages below this are outliers.
$30.3K - $33.5K
22% of jobs
The median wage is $35.3K / yr.
$33.5K - $36.6K
43% of jobs
$36.6K - $39.8K
6% of jobs
$39.9K is the 75th percentile. Wages above this are outliers.
$39.8K - $43K
6% of jobs
$43K - $46.1K
6% of jobs
$46.1K - $49.3K
5% of jobs
$49.3K - $52.4K
3% of jobs
$52.4K - $55.6K
3% of jobs
$55.6K - $58.7K
1% of jobs
$24K
$38.7K
$58.7K
How much do help tech chat support jobs pay per year?
As of Aug 7, 2026, the average yearly pay for help tech chat support in Spring, TX is $38,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $41,800.00 per year, depending on experience, location, and employer.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Spring, TX? For Help Tech Chat Support jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Spring, TX look for? The top searched job categories for Help Tech Chat Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Tech Chat Support jobs? Cities near Spring, TX with the most Help Tech Chat Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984