Remote Duration: 6+ month Position Summary The Senior Jira Service Management (JSM) Solutions ... Design and implement service desk structures, request types, queues, SLAs, and customer portals.
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Remote Duration: 6+ month Position Summary The Senior Jira Service Management (JSM) Solutions ... Design and implement service desk structures, request types, queues, SLAs, and customer portals.
Accounting Service Desk Specialist - Pacific Time
Houston, TX · On-site +1
$30.98 - $40/hr
Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers ... comprised of remote and in-office work, the requirement for which will be determined in ...
Accounting Service Desk Specialist - Pacific Time
Houston, TX · On-site +1
$30.98 - $40/hr
Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers ... comprised of remote and in-office work, the requirement for which will be determined in ...
Sales Manager - Part time
Houston, TX · Remote
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Sales Manager - Part time
Houston, TX · Remote
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Application Support Analyst
Houston, TX · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ...
Application Support Analyst
Houston, TX · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Remote Operations Center Manager
The Woodlands, TX · On-site +1
Oversees remote technical support services to ensure timely and high quality assistance for field ... Employee works indoors in an office setting, primarily sitting for extended periods at a desk ...
Remote Operations Center Manager
The Woodlands, TX · On-site +1
Oversees remote technical support services to ensure timely and high quality assistance for field ... Employee works indoors in an office setting, primarily sitting for extended periods at a desk ...
Oversees remote technical support services to ensure timely and high quality assistance for field ... Employee works indoors in an office setting, primarily sitting for extended periods at a desk ...
Oversees remote technical support services to ensure timely and high quality assistance for field ... Employee works indoors in an office setting, primarily sitting for extended periods at a desk ...
Oversees remote technical support services to ensure timely and high quality assistance for field ... Employee works indoors in an office setting, primarily sitting for extended periods at a desk ...
Oversees remote technical support services to ensure timely and high quality assistance for field ... Employee works indoors in an office setting, primarily sitting for extended periods at a desk ...
This is a full-desk role. You'll develop client relationships, manage job orders, source and screen ... Reliable internet connection and a professional remote work setup * Integrity, professionalism, and ...
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This is a full-desk role. You'll develop client relationships, manage job orders, source and screen ... Reliable internet connection and a professional remote work setup * Integrity, professionalism, and ...
Senior Support Analyst
Houston, TX · On-site +1
... remote users. * Supports end-users on various types of software programs to ensure they work ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...
Senior Support Analyst
Houston, TX · On-site +1
... remote users. * Supports end-users on various types of software programs to ensure they work ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...
Pricing Manager - Remote
Houston, TX · On-site +1
... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... Communicating to upper management and internal departments including Sales, Field Service, Customer ...
Pricing Manager - Remote
Houston, TX · On-site +1
... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... Communicating to upper management and internal departments including Sales, Field Service, Customer ...
Front Desk / Patient Services * Eligibility Specialists * Call Center staff Strong recruiters in ... Excellent responsiveness with candidates and hiring managers Recruiters will work under the ...
Front Desk / Patient Services * Eligibility Specialists * Call Center staff Strong recruiters in ... Excellent responsiveness with candidates and hiring managers Recruiters will work under the ...
Contract to Perm Recruiter (Remote)
Houston, TX · On-site +1
$35 - $39/hr
Front Desk / Patient Services * Eligibility Specialists * Call Center staff Strong recruiters in ... Excellent responsiveness with candidates and hiring managers Recruiters will work under the ...
Contract to Perm Recruiter (Remote)
Houston, TX · On-site +1
$35 - $39/hr
Front Desk / Patient Services * Eligibility Specialists * Call Center staff Strong recruiters in ... Excellent responsiveness with candidates and hiring managers Recruiters will work under the ...
Remote Bilingual (Spanish) Customer Service Account Representative
Houston, TX · Remote
$14.75 - $18.50/hr
Maintain precise records and documentation in CRM and internal systems * Execute service workflows ... PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. You're only ...
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Remote Bilingual (Spanish) Customer Service Account Representative
Houston, TX · Remote
$14.75 - $18.50/hr
Maintain precise records and documentation in CRM and internal systems * Execute service workflows ... PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. You're only ...
Remote Bilingual (Spanish) Customer Service Account Representative
Houston, TX · Remote
$14.75 - $18.50/hr
Maintain precise records and documentation in CRM and internal systems * Execute service workflows ... PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. Youre only ...
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Remote Bilingual (Spanish) Customer Service Account Representative
Houston, TX · Remote
$14.75 - $18.50/hr
Maintain precise records and documentation in CRM and internal systems * Execute service workflows ... PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. Youre only ...
Remote Bilingual (Spanish) Customer Service Account Representative
Houston, TX · On-site +1
$40K - $80K/yr
Maintain precise records and documentation in CRM and internal systems * E xecute service workflows ... PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. You're only ...
Remote Bilingual (Spanish) Customer Service Account Representative
Houston, TX · On-site +1
$40K - $80K/yr
Maintain precise records and documentation in CRM and internal systems * E xecute service workflows ... PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. You're only ...
Remote Customer Service Representative
Houston, TX · Remote
$17.31/hr
Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy ... A comfortable desk setup with all necessary equipment. * Internet: A reliable internet connection ...
Remote Customer Service Representative
Houston, TX · Remote
$17.31/hr
Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy ... A comfortable desk setup with all necessary equipment. * Internet: A reliable internet connection ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Remote Service Desk Manager information
See Spring, TX salary details
$32.5K - $42.2K
6% of jobs
$42.2K - $52K
6% of jobs
$52K - $61.7K
9% of jobs
$63.6K is the 25th percentile. Wages below this are outliers.
$61.7K - $71.5K
19% of jobs
The median wage is $77.7K / yr.
$71.5K - $81.2K
15% of jobs
$81.2K - $91K
12% of jobs
$96.6K is the 75th percentile. Wages above this are outliers.
$91K - $100.7K
14% of jobs
$100.7K - $110.5K
5% of jobs
$110.5K - $120.2K
5% of jobs
$120.2K - $130K
5% of jobs
$130K - $139.7K
3% of jobs
$32.5K
$84.1K
$139.7K
How much do remote service desk manager jobs pay per year?
As of Jul 7, 2026, the average yearly pay for remote service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.
How to make $1000 a week remotely?
A Remote Service Desk Manager can increase earnings by working additional shifts, earning overtime, or taking on higher-level responsibilities that come with increased pay. Developing strong technical skills, certifications like CompTIA or HDI, and efficient remote communication can also help qualify for higher-paying roles or bonuses, contributing to a weekly income of $1000 or more.
How can I make 2000 a week working from home?
A Remote Service Desk Manager can increase earnings by working overtime, taking on additional shifts, or earning performance-based bonuses. Developing strong technical skills, certifications like CompTIA or ITIL, and efficient remote communication tools can also help maximize income potential within the role.
What is a Remote Service Desk Manager?
A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.
How to make $80,000 a year working from home?
A Remote Service Desk Manager can earn $80,000 or more annually by gaining relevant certifications such as HDI or ITIL, developing strong technical and customer service skills, and gaining experience in remote support environments. Advancing to senior or specialized roles, working for larger organizations, or taking on additional responsibilities can also increase earning potential while working from home.
Is AI replacing IT's help desk?
As a Remote Service Desk Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, but human oversight remains essential for complex issues and customer service. AI enhances efficiency but does not fully replace the need for skilled IT support staff. Continuous training in AI and automation tools is valuable for service desk professionals.
What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?
| Aspect | Remote Service Desk Manager | Remote Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages team performance, implements policies | Supervises help desk staff, handles escalations, ensures customer satisfaction |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | Customer service experience, technical knowledge, team management skills |
| Work Environment | Remote or on-site, strategic planning focus | Primarily remote, operational support focus |
| Industry Usage | IT service management, tech companies, large organizations | IT support, customer service departments, SMBs |
The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.
What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?
A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.
What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?
To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What job categories do people searching Remote Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Remote Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote Service Desk Manager jobs? Cities near Spring, TX with the most Remote Service Desk Manager job openings:
Jira Service Management (JSM) Solutions Engineer
Houston, TX • Remote
Contractor
Posted 20 days ago
Job description
Role: Senior Jira Service Management (JSM) Solutions Engineer
Location: Remote
Duration: 6+ month
Position Summary
The Senior Jira Service Management (JSM) Solutions Engineer is responsible for designing, implementing, and optimizing enterprise service management solutions using Jira Service Management (JSM), Salesforce Service Cloud, and Atlassian ecosystem tools. This role focuses on platform integrations, workflow automation, regulatory compliance, and service delivery improvements that enhance collaboration between support, development, and business teams. The ideal candidate will possess deep expertise in Jira Service Management administration, Salesforce integrations, automation design, and IT service management (ITSM) best practices.
Key Responsibilities
Jira Service Management Administration
- Administer, configure, and maintain Jira Service Management environments.
- Design and implement service desk structures, request types, queues, SLAs, and customer portals.
- Manage permissions, workflows, notification schemes, and service management configurations.
- Ensure platform reliability, scalability, and adherence to governance standards.
Salesforce & Jira Integration
- Lead implementation of the Appfire Connector for Salesforce and Jira.
- Integrate Jira Service Management with Salesforce Service Cloud to eliminate operational data silos.
- Enable bi-directional synchronization of tickets, comments, statuses, and customer information.
- Collaborate with Service Operations, Support, Development, and Business teams to optimize cross-platform workflows.
- Troubleshoot and maintain integration performance and data integrity.
Workflow Automation
- Design and implement automated workflows to improve operational efficiency.
- Develop ticket lifecycle automation, including:
o Automated notifications and escalations
o SLA-driven workflows
o Auto-resolution and closure processes
o Queue routing and assignment rules
- Implement automated closure of inactive tickets following defined notification schedules and service policies.
- Continuously identify opportunities to reduce manual effort through automation.
Regulatory Compliance & Regional Service Management
- Configure service management processes and ticketing systems to support regional regulatory requirements.
- Establish and maintain TAMs (Technical Account Management processes) and service desk configurations for:
o United Kingdom
o Poland
o Japan
o Australia
- Ensure compliance with SAI and other applicable organizational requirements.
- Partner with Legal, Compliance, and Operations teams to maintain audit readiness and documentation standards.
Process Improvement & Governance
- Recommend and implement ITSM best practices aligned with ITIL frameworks.
- Develop reporting, dashboards, and metrics to monitor service performance.
- Create and maintain technical documentation, operational procedures, and configuration standards.
- Participate in platform governance, change management, and continuous improvement initiatives.
Required Qualifications
- 5+ years of experience administering Jira Service Management or Atlassian platforms.
- Experience implementing Jira-to-Salesforce integrations.
- Strong knowledge of Jira workflows, automation rules, SLAs, and service desk configurations.
- Experience with Appfire Connector, Exalate, or similar integration technologies.
- Understanding of ITSM and ITIL principles.
- Experience designing and implementing automated ticketing workflows.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications
- Atlassian Certified Professional (ACP) certifications.
- Salesforce Administrator or Salesforce Service Cloud experience.
- Experience supporting global service operations.
- Knowledge of compliance and audit requirements across multiple regions.
- Experience with REST APIs, scripting, and integration platforms.
About Resource Consultings Services
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Parsippany, NJ, US