Remote Duration: 6+ month Position Summary The Senior Jira Service Management (JSM) Solutions ... Design and implement service desk structures, request types, queues, SLAs, and customer portals.
Quick apply
Remote Duration: 6+ month Position Summary The Senior Jira Service Management (JSM) Solutions ... Design and implement service desk structures, request types, queues, SLAs, and customer portals.
Accounting Service Desk Specialist - Pacific Time
Houston, TX · On-site +1
$30.98 - $40/hr
Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers ... comprised of remote and in-office work, the requirement for which will be determined in ...
Accounting Service Desk Specialist - Pacific Time
Houston, TX · On-site +1
$30.98 - $40/hr
Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers ... comprised of remote and in-office work, the requirement for which will be determined in ...
Sales Manager - Part time
Houston, TX · Remote
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Sales Manager - Part time
Houston, TX · Remote
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
This is a full-desk role. You'll develop client relationships, manage job orders, source and screen ... Reliable internet connection and a professional remote work setup * Integrity, professionalism, and ...
Quick apply
This is a full-desk role. You'll develop client relationships, manage job orders, source and screen ... Reliable internet connection and a professional remote work setup * Integrity, professionalism, and ...
Senior Support Analyst
Houston, TX · On-site +1
... remote users. * Supports end-users on various types of software programs to ensure they work ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...
Senior Support Analyst
Houston, TX · On-site +1
... remote users. * Supports end-users on various types of software programs to ensure they work ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...
Pricing Manager - Remote
Houston, TX · On-site +1
... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... Communicating to upper management and internal departments including Sales, Field Service, Customer ...
Pricing Manager - Remote
Houston, TX · On-site +1
... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... Communicating to upper management and internal departments including Sales, Field Service, Customer ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
While this role is remote, candidates must live within the Atlanta, Charlotte, Raleigh, Dallas, or ... Build long-term partnerships with hiring managers and decision-makers by understanding their ...
Quick apply
While this role is remote, candidates must live within the Atlanta, Charlotte, Raleigh, Dallas, or ... Build long-term partnerships with hiring managers and decision-makers by understanding their ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
... remote organization that specializes in coordinating customized planning and support services for a ... Manage and confirm reservations with third-party providers * Provide timely follow-up and maintain ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
... remote organization that specializes in coordinating customized planning and support services for a ... Manage and confirm reservations with third-party providers * Provide timely follow-up and maintain ...
Remote Customer Service Specialist
Houston, TX · On-site +1
$16.25 - $21.50/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
Houston, TX · On-site +1
$16.25 - $21.50/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Tax Manager
Houston, TX · On-site +1
$135K - $195K/yr
Firm Details A growing regional CPA firm providing tax, accounting, and advisory services to ... Position Overview Seeking a Remote CPA / Tax Manager to join our team in a generalist capacity.
Quick apply
Remote Tax Manager
Houston, TX · On-site +1
$135K - $195K/yr
Firm Details A growing regional CPA firm providing tax, accounting, and advisory services to ... Position Overview Seeking a Remote CPA / Tax Manager to join our team in a generalist capacity.
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
As a Remote Customer Service Representative, you will be responsible for providing excellent ... Ability to multitask and manage time effectively * Proficient in using computer systems and ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
As a Remote Customer Service Representative, you will be responsible for providing excellent ... Ability to multitask and manage time effectively * Proficient in using computer systems and ...
Remote- Customer Experience Service
Houston, TX · Remote
$15.25 - $20.75/hr
In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...
Remote- Customer Experience Service
Houston, TX · Remote
$15.25 - $20.75/hr
In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...
Client Accounts Operations Lead - Austin
Houston, TX · On-site +1
... managers simultaneously. This position is remote and may require work across various time zones and ... Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. * Works across ...
Client Accounts Operations Lead - Austin
Houston, TX · On-site +1
... managers simultaneously. This position is remote and may require work across various time zones and ... Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. * Works across ...
This is a full-desk role. You'll develop client relationships, manage job orders, source and screen ... Reliable internet connection and a professional remote work setup * Integrity, professionalism, and ...
Quick apply
This is a full-desk role. You'll develop client relationships, manage job orders, source and screen ... Reliable internet connection and a professional remote work setup * Integrity, professionalism, and ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
Ability to multitask and manage priorities effectively * Strong organizational and problem-solving skills * Comfortable using online systems, email, and web-based tools * Previous customer service ...
Remote Customer Service Representative
Houston, TX · Remote
$15.25 - $20.75/hr
Ability to multitask and manage priorities effectively * Strong organizational and problem-solving skills * Comfortable using online systems, email, and web-based tools * Previous customer service ...
Travel Customer Service Representative (Remote)
Houston, TX · Remote
$15.25 - $20.75/hr
About the Role Navora Travel USA is seeking a Travel Customer Service Representative (Remote) to ... Reliable, proactive, and able to manage multiple client requests efficiently * Genuine interest in ...
Travel Customer Service Representative (Remote)
Houston, TX · Remote
$15.25 - $20.75/hr
About the Role Navora Travel USA is seeking a Travel Customer Service Representative (Remote) to ... Reliable, proactive, and able to manage multiple client requests efficiently * Genuine interest in ...
Remote Service Desk Manager information
See Spring, TX salary details
$32.5K - $42.2K
6% of jobs
$42.2K - $52K
6% of jobs
$52K - $61.7K
9% of jobs
$63.6K is the 25th percentile. Wages below this are outliers.
$61.7K - $71.5K
19% of jobs
The median wage is $77.7K / yr.
$71.5K - $81.2K
15% of jobs
$81.2K - $91K
12% of jobs
$96.6K is the 75th percentile. Wages above this are outliers.
$91K - $100.7K
14% of jobs
$100.7K - $110.5K
5% of jobs
$110.5K - $120.2K
5% of jobs
$120.2K - $130K
5% of jobs
$130K - $139.7K
3% of jobs
$32.5K
$84.1K
$139.7K
How much do remote service desk manager jobs pay per year?
As of Aug 4, 2026, the average yearly pay for remote service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.
What is a remote service desk manager?
A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.
What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?
| Aspect | Remote Service Desk Manager | Remote Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages team performance, implements policies | Supervises help desk staff, handles escalations, ensures customer satisfaction |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | Customer service experience, technical knowledge, team management skills |
| Work Environment | Remote or on-site, strategic planning focus | Primarily remote, operational support focus |
| Industry Usage | IT service management, tech companies, large organizations | IT support, customer service departments, SMBs |
The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.
What are the main challenges faced by a remote service desk manager, and how can they be addressed?
A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.
What are the key skills and qualifications needed to thrive as a remote service desk manager?
To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Spring, TX? For Remote Service Desk Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Remote Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote Service Desk Manager jobs? Cities near Spring, TX with the most Remote Service Desk Manager job openings:
Jira Service Management (JSM) Solutions Engineer
Houston, TX • Remote
Contractor
Re-posted 19 days ago
Job description
Role: Senior Jira Service Management (JSM) Solutions Engineer
Location: Remote
Duration: 6+ month
Position Summary
The Senior Jira Service Management (JSM) Solutions Engineer is responsible for designing, implementing, and optimizing enterprise service management solutions using Jira Service Management (JSM), Salesforce Service Cloud, and Atlassian ecosystem tools. This role focuses on platform integrations, workflow automation, regulatory compliance, and service delivery improvements that enhance collaboration between support, development, and business teams. The ideal candidate will possess deep expertise in Jira Service Management administration, Salesforce integrations, automation design, and IT service management (ITSM) best practices.
Key Responsibilities
Jira Service Management Administration
- Administer, configure, and maintain Jira Service Management environments.
- Design and implement service desk structures, request types, queues, SLAs, and customer portals.
- Manage permissions, workflows, notification schemes, and service management configurations.
- Ensure platform reliability, scalability, and adherence to governance standards.
Salesforce & Jira Integration
- Lead implementation of the Appfire Connector for Salesforce and Jira.
- Integrate Jira Service Management with Salesforce Service Cloud to eliminate operational data silos.
- Enable bi-directional synchronization of tickets, comments, statuses, and customer information.
- Collaborate with Service Operations, Support, Development, and Business teams to optimize cross-platform workflows.
- Troubleshoot and maintain integration performance and data integrity.
Workflow Automation
- Design and implement automated workflows to improve operational efficiency.
- Develop ticket lifecycle automation, including:
o Automated notifications and escalations
o SLA-driven workflows
o Auto-resolution and closure processes
o Queue routing and assignment rules
- Implement automated closure of inactive tickets following defined notification schedules and service policies.
- Continuously identify opportunities to reduce manual effort through automation.
Regulatory Compliance & Regional Service Management
- Configure service management processes and ticketing systems to support regional regulatory requirements.
- Establish and maintain TAMs (Technical Account Management processes) and service desk configurations for:
o United Kingdom
o Poland
o Japan
o Australia
- Ensure compliance with SAI and other applicable organizational requirements.
- Partner with Legal, Compliance, and Operations teams to maintain audit readiness and documentation standards.
Process Improvement & Governance
- Recommend and implement ITSM best practices aligned with ITIL frameworks.
- Develop reporting, dashboards, and metrics to monitor service performance.
- Create and maintain technical documentation, operational procedures, and configuration standards.
- Participate in platform governance, change management, and continuous improvement initiatives.
Required Qualifications
- 5+ years of experience administering Jira Service Management or Atlassian platforms.
- Experience implementing Jira-to-Salesforce integrations.
- Strong knowledge of Jira workflows, automation rules, SLAs, and service desk configurations.
- Experience with Appfire Connector, Exalate, or similar integration technologies.
- Understanding of ITSM and ITIL principles.
- Experience designing and implementing automated ticketing workflows.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications
- Atlassian Certified Professional (ACP) certifications.
- Salesforce Administrator or Salesforce Service Cloud experience.
- Experience supporting global service operations.
- Knowledge of compliance and audit requirements across multiple regions.
- Experience with REST APIs, scripting, and integration platforms.
About Resource Consultings Services
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Parsippany, NJ, US