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Remote Service Desk Manager Jobs in Austin, TX (NOW HIRING)

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ... Self-motivated and responsive to Management and customers. * Strong organizational skills and ...

NinjaOne

Deal Desk Associate

Austin, TX · Remote

About the Role The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to ... management, autonomous patching, backup, and remote access in a single console to improve ...

NinjaOne

Deal Desk Associate

Austin, TX · Remote

About the Role The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to ... management, autonomous patching, backup, and remote access in a single console to improve ...

NinjaOne

Deal Desk Associate

Austin, TX · On-site +1

Description About the Role The Deal Desk Associate works closely with Sales, Finance, Operations ... management, autonomous patching, backup, and remote access in a single console to improve ...

NinjaOne

Deal Desk Associate

Austin, TX · Remote

About the Role The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to ... management, autonomous patching, backup, and remote access in a single console to improve ...

ATIA Ltd

Sales Manager - Part time

Austin, TX · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

Manage user access requests, onboarding, offboarding, and account modifications. * Support IT asset ... Create and maintain technical documentation and knowledge base articles. * Assist with Service Desk ...

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Austin, TX

Remote Service Desk Manager information

See Austin, TX salary details

$36.2K

$93.7K

$155.6K

How much do remote service desk manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote service desk manager in Austin, TX is $93,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Austin, TX?

For Remote Service Desk Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Austin, TX look for?

The top searched job categories for Remote Service Desk Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Service Desk Manager jobs?

Cities near Austin, TX with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $93,688 per year, or $45 per hour.

Service Desk Technician II

Mytech Partners

Austin, TX • On-site, Remote

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Service Desk Technician II
Department: Service
Employment Type: Full Time
Location: Austin, TX
Compensation: $50,000 - $80,000 / year
Description
The Service Desk Technician II staff are the front line to our client's daily support request. By providing fast, efficient, and effective resolution to our client's advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and fulfilling advanced service desk requests that require IT involvement.
Key Responsibilities
  • Provide great customer service and communicate clearly with non-technical and technical users and staff.
  • Follow support process and guidelines as designed.
  • Provide support for user problems relating to hardware, software applications, and network issues within a tier 2 perspective.
  • Log, diagnose, repair, and relay reported problems to the end user, client or department.
  • Diagnose and communicate advanced issues to senior technical staff, sales engineers, and sales staff.
  • Availability for on call responsibilities for remote and onsite at client offices.
  • Acquire new technical skills.

Experience
  • Minimum 3 years industry experience, specifically supporting Microsoft based environments.
  • Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment.
  • Ability to concisely document processes, issues, resolutions; strong writing skills required.
  • Ability to multi-task, prioritize tasks and respond with sense of urgency.
  • Strong problem solving and critical thinking abilities.
  • Ability to successfully and effectively work independently and within a team structure.
  • Self-motivated and responsive to Management and customers.
  • Strong organizational skills and attention to detail.
  • Experience working with time tracking/ticketing software desired.
  • Demonstrated knowledge of standard help desk service call methods and procedures.
  • Exceptional ability to develop productive and positive customer relationships.

Additional requirements for this roll:
  • Technician must be based in Austin, TX area, but will report to the MN Mytech Branch offices.
  • This hybrid roles consists of working service desk tickets remotely as well as traveling to client locations, in the Austin, TX area for onsite work.
  • A home office space in a quiet/confidential area away from distractions.
  • Travel to the San Antonio office once weekly.
  • Needs reliable transportation and valid driver's license.

Benefits
Mytech offers a comprehensive benefits package which includes:
  • 12 days of accrued vacation in your first year
  • 6 days Sick time
  • 8 hours of volunteer time
  • Medical, Dental, and Vision fully covered options for employee coverage
  • Company paid Life, STD, and LTD
  • Professional Development Plan
  • 401k with company match
  • Profit Sharing

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