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Remote Service Desk Manager Jobs in Houston, TX (NOW HIRING)

ATIA Ltd

Sales Manager - Part time

Houston, TX · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Houston, TX

Remote Service Desk Manager information

See Houston, TX salary details

$34.9K

$90.3K

$149.9K

How much do remote service desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote service desk manager in Houston, TX is $90,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Houston, TX?

For Remote Service Desk Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Houston, TX look for?

The top searched job categories for Remote Service Desk Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Remote Service Desk Manager jobs?

Cities near Houston, TX with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $90,263 per year, or $43.4 per hour.

Jira Service Management (JSM) Solutions Engineer

Resource Consultings Services Inc

Houston, TX • Remote

Contractor

Re-posted 21 days ago

Job description

Role: Senior Jira Service Management (JSM) Solutions Engineer

Location: Remote

Duration: 6+ month

Position Summary

The Senior Jira Service Management (JSM) Solutions Engineer is responsible for designing, implementing, and optimizing enterprise service management solutions using Jira Service Management (JSM), Salesforce Service Cloud, and Atlassian ecosystem tools. This role focuses on platform integrations, workflow automation, regulatory compliance, and service delivery improvements that enhance collaboration between support, development, and business teams. The ideal candidate will possess deep expertise in Jira Service Management administration, Salesforce integrations, automation design, and IT service management (ITSM) best practices.

Key Responsibilities

Jira Service Management Administration

  • Administer, configure, and maintain Jira Service Management environments.
  • Design and implement service desk structures, request types, queues, SLAs, and customer portals.
  • Manage permissions, workflows, notification schemes, and service management configurations.
  • Ensure platform reliability, scalability, and adherence to governance standards.

Salesforce & Jira Integration

  • Lead implementation of the Appfire Connector for Salesforce and Jira.
  • Integrate Jira Service Management with Salesforce Service Cloud to eliminate operational data silos.
  • Enable bi-directional synchronization of tickets, comments, statuses, and customer information.
  • Collaborate with Service Operations, Support, Development, and Business teams to optimize cross-platform workflows.
  • Troubleshoot and maintain integration performance and data integrity.

Workflow Automation

  • Design and implement automated workflows to improve operational efficiency.
  • Develop ticket lifecycle automation, including:

o     Automated notifications and escalations

o     SLA-driven workflows

o     Auto-resolution and closure processes

o     Queue routing and assignment rules

  • Implement automated closure of inactive tickets following defined notification schedules and service policies.
  • Continuously identify opportunities to reduce manual effort through automation.

Regulatory Compliance & Regional Service Management

  • Configure service management processes and ticketing systems to support regional regulatory requirements.
  • Establish and maintain TAMs (Technical Account Management processes) and service desk configurations for:

o     United Kingdom

o     Poland

o     Japan

o     Australia

  • Ensure compliance with SAI and other applicable organizational requirements.
  • Partner with Legal, Compliance, and Operations teams to maintain audit readiness and documentation standards.

Process Improvement & Governance

  • Recommend and implement ITSM best practices aligned with ITIL frameworks.
  • Develop reporting, dashboards, and metrics to monitor service performance.
  • Create and maintain technical documentation, operational procedures, and configuration standards.
  • Participate in platform governance, change management, and continuous improvement initiatives.

Required Qualifications

  • 5+ years of experience administering Jira Service Management or Atlassian platforms.
  • Experience implementing Jira-to-Salesforce integrations.
  • Strong knowledge of Jira workflows, automation rules, SLAs, and service desk configurations.
  • Experience with Appfire Connector, Exalate, or similar integration technologies.
  • Understanding of ITSM and ITIL principles.
  • Experience designing and implementing automated ticketing workflows.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.

Preferred Qualifications

  • Atlassian Certified Professional (ACP) certifications.
  • Salesforce Administrator or Salesforce Service Cloud experience.
  • Experience supporting global service operations.
  • Knowledge of compliance and audit requirements across multiple regions.
  • Experience with REST APIs, scripting, and integration platforms.