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Remote Service Desk Manager Jobs Near Me

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... remote control tool capability, and when possible implement corrective actions and Identify ... IT Service Desk • Proactive, effectively addressing Incidents and Service Requests, having ...

ComResource

Service Desk Technician

Columbus, OH · On-site

ComResource is looking for a Service Desk Technician. Responsibilities: * Handle first-level ... Monitor remote monitoring and management system alerts and notifications and respond accordingly ...

Posted today

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Manage and prioritize incoming tickets and requests * Escalate complex issues appropriately to ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...

Dreamscape Hospitality

Front Desk Manager

Columbus, OH

$16 - $20.75/hr

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

Dreamscape Hosptality

Front Desk Manager

Columbus, OH · On-site

$16 - $20.75/hr

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

Dreamscape Hospitality

Front Desk Manager

Columbus, OH · On-site

$16 - $20.75/hr

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

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How much do remote service desk manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.
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Remote Service Desk Manager jobs near you
A map of the United States highlighting the number of Remote Service Desk Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Service Desk Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Service Desk Agent

Tata Consultancy Service Limited

Columbus, OH • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Must Have Technical/Functional Skills
Service Desk
Roles & Responsibilities
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLAs for ticket handling and KPIs associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Salary Range: $60,000- $65,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-DNI

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