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Remote Service Desk Manager Jobs in Toronto, ON (NOW HIRING)

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Your focus will be on our Managed Services offering, including monitoring, continuity, and cloud ... This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do:

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

... Managed Contact Centre group is actively seeking resources with customer service and/or contact ... Collaborating with your contact centre and help desk teams to respond to customer inquiries via ...

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Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Toronto, ON?

For Remote Service Desk Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Toronto, ON look for?

The top searched job categories for Remote Service Desk Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Service Desk Manager jobs?

Cities near Toronto, ON with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Service Desk Technician

TSA The Salvation Army TSA

Toronto, ON • Remote

CA$91K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Provide support to incoming requests via telephone, web portal, email and chat to ensure courteous, timely and effective issue resolution

  • Use remote tools and diagnostic utilities to aid in troubleshooting and perform hands-on fixes at the desktop level when remote tools are not appropriate

  • Record, track, and document the service desk incident-solving process, including all decisions made and actions taken, through to final resolution

Job description

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

As a Service Desk Technician, you'll play a key role in keeping our team productive and empowered. You'll ensure that our technology runs smoothly so employees can focus on their work with confidence. In this role, you'll troubleshoot and resolve support requests within established SLAs, using a range of diagnostic tools and ticketing systems.

You'll be the goto expert for handson technical support, providing both remote and inperson assistance to deliver an exceptional enduser experience.

This is an entirely remote role.

Key Accountabilities:

  • Provide support to incoming requests via telephone, web portal, email and chat to ensue courteous, timely and effective issue resolution

  • Use remote tools and diagnostic utilities to aid in troubleshooting

  • Research solutions through internal and external knowledgebase

  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes

  • Record, track, and document the service desk incident-solving process, including all decisions made and actions taken, through to final resolution

  • Assist in software releases, rollouts, and installations according to change management best practices

  • Hardware setups and configurations according to departmental and/or manufacturer specifications

  • Create, modify and remove/disable accounts

  • Escalate incidents with accurate documentation to suitable technician when required

  • Identify common incidents and inform management to emerging trends in incidents

  • Develop help sheets and FAQ lists for end users

  • Contribute to technician knowledgebase and training as needed

  • Provide suggestions for continual improvement

Education and Experience Qualifications:

  • Certificate from a recognized college or technical school.

  • Must have ITIL Foundations and A+ Certification.

  • Application support experience with Microsoft Productivity Suite.

  • Three (3) to five (5) years' experience in relevant field. Strong knowledge of computer hardware and multifunction devices across both Windows 11 and macOS environments.

  • Experienced in supporting Microsoft 365 productivity applications and using diagnostic utilities to troubleshoot issues.

  • Expertise and strong skills with ServiceNow and O365 administration, Active Directory, and Azure AD.

  • Solid understanding of core networking principles, including TCP/IP, VPN, DNS, and DHCP.

  • Comfortable working within ITILaligned processes and applying ITIL best practices.

  • Excellent written, verbal, and interpersonal communication skills, with strength in rapport building and active listening.

Compensation:

The target hiring range for this position is $60,715.20 to $75,920.00 with a maximum of $91,104.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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