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Help Desk Manager Jobs in Toronto, ON (NOW HIRING)

Marriott

Front Desk Manager - Overnight

Toronto, ON

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...

Longo's

Service Desk Analyst

Woodbridge, ON · On-site

Reporting to the Manager of Service Desk and Application Support you will provide Tier 1 and Tier ... Service Desk Analysts are IT professionals who provide technical help for users of an organization.

K2services

Associate Analyst, Service Desk

Toronto, ON · Remote

$20/hr

Serve as the first point of contact to customers seeking help for hardware, software, network, or ... Will require Intune "Mobile Device Management" software installed on a personal device(s) Opensity ...

K2services

Associate Analyst, Service Desk

Toronto, ON · Hybrid

$20/hr

Serve as the first point of contact to customers seeking help for hardware, software, network, or ... Will require Intune "Mobile Device Management" software installed on a personal device(s) Opensity ...

Mackenzie Health

Service Desk Analyst

Maple, ON

Active Directory and Azure account management * Android and Apple mobile device support ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

Mackenzie Health

Service Desk Analyst

Maple, ON

Active Directory and Azure account management * Android and Apple mobile device support ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

Mackenzie Health

Manager, Service Desk

Richmond Hill, ON · On-site +1

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

Manager, Technical & Support Services Responsibilities: * Acting as the first point of contact for ... Minimum 3 years' experience in a Technical Service Desk role is required. * Minimum 3 years ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

Manager, Technical & Support Services Responsibilities: * Acting as the first point of contact for ... Minimum 3 years' experience in a Technical Service Desk role is required. * Minimum 3 years ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

Manager, Technical & Support Services Responsibilities: * Acting as the first point of contact for ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...

IT Force

MSP Service Desk Analyst I

Burlington, ON · On-site

CA$40K - CA$50K/yr

We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk ... The Opportunity We are looking for a Service Desk Analyst Level I to ensure our client's IT systems ...

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Ability to manage and prioritize multiple concurrent requests in a fast-paced environment. Essential Functions * Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Toronto, ON

Help Desk Manager information

See Toronto, ON salary details

$35.8K

$74.6K

$114.5K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Toronto, ON is $74,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,169.00 and $89,230.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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What are the most commonly searched types of Help Desk jobs in Toronto, ON?

The most popular types of Help Desk jobs in Toronto, ON are:

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For Help Desk Manager jobs in Toronto, ON, the most frequently searched job titles are:

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What cities near Toronto, ON are hiring for Help Desk Manager jobs?

Cities near Toronto, ON with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $74,595 per year, or $35.9 per hour.

IT Help Desk Technician

Vortex Freight Systems

Mississauga, ON

Full-time

Medical, Dental

Posted 17 days ago

Job description

Company Overview: Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview: The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day-to-day technical operations. This is a full-time, on-site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM.

Responsibilities and Duties:

  • Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
  • Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts.
  • Guide new employees through technical onboarding, including software setup, email configuration, and tool access.
  • Manage user account creation, password resets, and offboarding tasks.
  • Prepare and wipe equipment for departing employees, ensuring proper data archiving.
  • Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues.
  • Perform routine system updates, software installations, and health checks.
  • Support small administrative IT projects such as documentation updates, cabling organization, and audit logs.
  • Provide flexible assistance for ad-hoc technical or operational tasks as needed.

Skills and Qualifications:

  • Educational background, internship, or foundational experience in IT, computer science, or technical support.
  • Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts.
  • Ability to run simple queries or interpret basic database structures; full proficiency not required.
  • Curious approach to diagnosing and resolving technical issues.
  • Willingness to learn, ask questions, and support the team across various tasks.
  • Basic SQL Knowledge-able to run simple queries and interpret basic database structures.
    Entry-Level SQL Understanding -foundational familiarity with SQL; full proficiency not required.

Personal Attributes:

  • Detail-Oriented -maintains accuracy when handling equipment, documentation, and troubleshooting steps.
  • Customer-Focused -provides patient, clear, and supportive assistance to employees at all technical skill levels.
  • Proactive Learner -actively seeks opportunities to expand technical knowledge and improve processes.
  • Strong Time Management-able to prioritize multiple tasks and respond efficiently to daily support requests.

This posting is for an new vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

  • We offer a comprehensive health and dental program and an annual bonus plan to all employees.
  • Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
  • Career Growth: Opportunities for professional development and career advancement within the company.
  • Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
  • We offer an Employee Referral Program.
  • Opportunity to grow with a fast-growing logistics company.
  • Collaborate closely with leaders across multiple departments and regions
  • Dynamic and collaborative team environment.
  • Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.


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