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Help Desk Assistant Jobs in Toronto, ON (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Toronto, ON · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...

Magna

Helpdesk Tchnician

Guelph, ON · On-site

CA$71K - CA$79K/yr

... to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON · On-site

... Desk Technician is responsible for providing senior level technical assistance and support to ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...

The Backyard Club Inc.

Front Desk Reception

Concord, ON · On-site

CA$18 - CA$18.50/hr

Help create a positive, premium, and community-focused environment Front Desk Operations * Manage member check-ins, guest waivers, guest passes, day passes, and basic account updates * Assist with ...

Planet Fitness

Front Desk Associate

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Marriott

Front Desk Manager - Overnight

Toronto, ON · On-site

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

Marriott

Front Desk Duty Manager

Toronto, ON · On-site

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

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Help Desk Assistant information

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Toronto, ON?

The most popular types of Help Desk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Help Desk Assistant jobs?

Cities near Toronto, ON with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution.

Order Desk Assistant - Contract

Internal Job Board

Toronto, ON

CA$25.25/hr

Full-time

Posted 5 days ago

Key responsibilities

  • Process incoming sales orders and prepare them for picking.

  • Coordinate with Customer Care and Digital Fulfillment teams to resolve sales order issues and fulfill special order requests.

  • Assist the Floor Supervisor, Order Desk Lead, and Team Leads in fulfilling daily goals and completing delegated tasks.

Job description

Job title:

Order Desk Support - Contract (Internal Only)

Department:

Digital Fulfillment East (LD)

Terms of employment:

Contract, Full-time, Hourly

Reports to:

Tran Han, Room Manager

Rate:

$25.25/hour

Location:

70 The East Mall, Etobicoke, ON

Apply By:

11:59pm on Monday, September 7, 2026

The Role: Order Desk Support - LD East

 Availability: Contract hourly, full-time with an ability to work mornings, evenings, overnight shifts, and weekends.

Reporting to the Digital Fulfillment Manager, the Seasonal Order Desk Support is responsible for processing incoming sales orders for picking. The role will be accountable for effectively communicating between internal and external customers to resolve issues with sales orders and fulfill special order requests.  As a Seasonal Order Desk Support, you bring LUSH's Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

  • Process incoming sales orders as they arrive, preparing them for picking
  • Assist with regular duties on the floor when the Order Desk Lead does not require assistance
  • Coordinate with LUSH Customer Care and Digital Fulfillment teams to resolve issues with sales orders in a timely manner
  • Maintain communication with and fulfill special order requests from other departments within the business
  • Assist the Floor Supervisor, Order Desk Lead, and Team Leads with fulfilling and meeting the daily goals
  • Report directly to the Order Desk Lead and Floor Supervisor
  • Complete delegated tasks assigned in a timely manner

Who you are (qualifications): 

Required:

  • Current LUSH employee
  • Has held their current role successfully for one year
  • Proficient with MS Office Suite (Excel)
  • Accustomed to working in a highly seasonal, high-pressure work environment
  • Able to effectively communicate with counterparts in other departments and facilities
  • Good organizational skills as well as a strong ability to prioritize and delegate
  • Reliable, consistent attendance, punctual, and dependable
  • Able to work overnight shifts, some holidays, overtime, and weekends

Preferred:

  • Previous experience processing Sales Orders in a web sales environment
  • Excellent problem-solving and communication skills
  • Experience with ERP systems is an asset
  • Previous experience or an interest in training and developing staff

How to Apply: Submit the application form for review

Questions? Email: monica.pinzon@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

 The above information in this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. 

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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