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Help Desk Assistant Jobs in Waterloo, ON (NOW HIRING)

University of Guelph

Residence Desk Porter

Guelph, ON

CA$29.23/hr

Facilities and Desk Services Position covered by the Collective Agreement with the Canadian Union ... Audit buildings as requested by SHS. * Assist with appliance moving when required. * Operation of ...

Magna

Helpdesk Tchnician

Guelph, ON · On-site

CA$71K - CA$79K/yr

... to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note ...

Centurion Dental

Front Desk Agent

Waterloo, ON

The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives ... forms, helping to fill-out applications and collect completed forms. Assist with organizing ...

All Brite Glass

Client Service Advisor

Kitchener, ON · On-site

CA$45K - CA$65K/mo

... thrives on helping people and creating an exceptional client experience. As the first point of ... Assist with documentation, insurance inquiries, and project administration when required ✅ ...

Amplifon

Client Care Coordinator

Cambridge, ON · On-site

CA$19 - CA$24/hr

... helping them rediscover all the emotions of sound. Compensation: $19-$24/hour + incentive ... Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries. * Maintain the ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

You'll help ensure users stay productive by delivering high-quality, timely technical assistance ... User Support: Assist end users with issues related to hardware, software, and connectivity via ...

Open Text Corporation

Sr. Receptionist

Waterloo, ON · On-site

We are hiring talent AI can't replace to help us shape the future of information management. Join ... Anticipate and respond to the needs of executive leaders and their assistants with discretion ...

ParaMed

Customer Care Coordinator

Kitchener, ON · On-site

Satisfaction of helping those in need * Competitive compensation Qualifications * Completion of ... Triage the calls to forward to appropriate desk for response. * Provide a compassionate and ...

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Help Desk Assistant information

See Waterloo, ON salary details

$8

$19

$40

How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Waterloo, ON is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.34 and $21.29 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Waterloo, ON?

The most popular types of Help Desk jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Help Desk Assistant jobs?

Cities near Waterloo, ON with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,619 per year, or $19.5 per hour.

Residence Desk Porter

University of Guelph

Guelph, ON

CA$29.23/hr

Full-time

Posted 4 days ago

Job description

Department: Facilities and Desk Services 
Position covered by the Collective Agreement with the Canadian Union of Public Employees (CUPE), Local 1334

Initial Shift Assignment: Night - Midnight, Evening and Non-Traditional work week (Days off not Saturday or Sunday)  
Number of Positions: 1 

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com) 

General Purpose

Under the direct supervision of the Desk Services - Area Manager, the Residence Porter provides personal service to residence students or university visitors at the residence desk.  Porters provide daily residence facilities materials handling/movement function throughout the year. The Desk Operation is 24 hours, 7 days a week, and the Residence Porters' shifts and 40-hour weekly schedule is based the operational needs. Most Residence Porter Schedules are non-traditional hours, working weekends, afternoon or midnight shifts.

Duties and Responsibilities

Desk:

  • Information dissemination - provide information about Student Housing Services (SHS), the residence facilities, services available.
  • Referral Agent - direct clients to appropriate resources on campus to respond to their needs/problems/situation.
  • Work Orders Entry.
  • Dispatch Residence Life Staff to respond to situations.
  • Monitor status of exterior door alarms and secure buildings as required.
  • Ensure safety of the residence students and buildings - conduct rounds, check building security, report vandalism, etc.
  • Provide services at desks - student residence check-in/check-out; transfers, key sign out, equipment sign-out, etc.
  • Materials Handling - reset and room inventory, move furniture and equipment within the residence system.

Summer Conference/Desk Duties:

  • As above
  • Registration duties for summer accommodation guests - reservations, room assignment, and payment collection.
  • Anticipate needs of in-house clients and respond to concerns following established processes.
  • Reset furniture and ensure residences are ready for occupancy.
  • Move equipment and materials.
  • Liaise with other University service providers.
  • Operation of University vehicles required.

Facilities Materials handling:

  • Move equipment and materials.
  • Regular on campus mail runs.
  • Reset furniture and ensure residences are ready for occupancy.
  • Receive all materials and furnishings and disperse appropriately.
  • Audit buildings as requested by SHS.
  • Assist with appliance moving when required.
  • Operation of University vehicles required.

Other duties as assigned.

Requirements

  • Full G Ontario Driver's License.
  • Completion of grade 12 or equivalent.
  • One year experience in a campus setting required.
  • Customer service and front-line experience.
  • Computer proficiency.
  • Ability to lift and carry furniture, and stand for periods of time.
  • Availability to work non-traditional shifts such as late evenings and weekends.

Employee Type: Regular 
Position Number: 10013008     
Classification: CUPE Band 2   

0-3 Month Rate: $27.78 per hour
Job Rate: $29.23 per hour
Vacancy: Consequential
Work Location: Main Campus

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/02/2026 
Close Date: 09/09/2026 

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