Help Desk Assistant Jobs in Waterloo, ON (NOW HIRING)

EMPLOYMENT STATUS: Full-Time

HOURS/WEEK: 30 hours per week *including weekends

What We Live By:

• Our Vision: A community without barriers to health and wellbeing
• Our Mission: We work with our community to promote and sustain health and wellbeing for all
• Our Values: Compassion, Social Justice, Courage, Integrity, Adaptability

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness
• Living on low income
• Newcomers to Canada with language barriers
• Having moderate to severe mental health and/or addiction issues
• Having moderate to severe disabilities
• Indigenous First Nations, Inuit and Métis
• Black, mixed race and racialized populations
• Experiencing intersectional oppression
• 2SLGBTQIA+
• Vulnerable children and their families experiencing conflict, isolation or attachment struggles

The Permanent Supportive Housing (PSH) Program offers a long-term, affordable housing option combined with flexible, voluntary support services to help high-needs individuals experiencing homelessness maintain stable housing and live independently.  

Delivered through partnerships among multiple agencies, the program assists residents of the PSH building who face significant challenges such as substance use, mental health issues, and other complexities. It focuses on helping them achieve housing stability and improve their quality of life by providing access to housing, practical assistance, counseling, advocacy, landlord mediation, and eviction prevention.  

As a member of the Allied Health Team, the PSH RN works with vulnerable individuals who are residents at the permanent supportive housing buildings at 10 Shelldale, as well as Grace Gardens, and the transitional housing program at 65 Delhi Street.
The RN will provide independent top-of-scope medical care. They will work as part of an interdisciplinary primary and allied healthcare team to provide health care and wraparound services for residents and clients.  

This position works at multiple sites in the community.

Principal Job Duties:

Clinical:  

• Collaboratively provide care for clients experiencing significant trauma and who may be taking multiple medications for mental health and chronic health conditions  

• Screen, monitor and assess patients using appropriate depression, anxiety, chronic pain, addictions and chronic disease management screening and assessment tools  

• Complete in-person and virtual primary care visits, according to scope and college guidelines  
• Liaise with physicians, nurse practitioners and other allied health professionals and community partners to collaborate about client care  
• Work at various locations, including at permanent supportive housing buildings, Guelph CHC sites and in community to provide health care to the priority population   

 
Organizational:  

• Participate in all relevant CHC programs, activities, meetings, committees, workshops, training and on-going professional development   

• Collaborate with interdisciplinary teams to identify and provide health education priority populations and staff working with priority populations  

• Assist in the development, monitoring, and analysis of continuous quality improvement and clinical initiatives  

• Adhere to the Guelph CHC Confidentiality Policy, undertaking the responsibility of privacy and confidentiality as it extends to clients, staff, Board, students and volunteers of the Centre    

Knowledge, Skills, and Abilities:  

• Baccalaureate in Nursing  
• Current College of Nurses of Ontario Certificate of Competence  
• Two to five years broad-based practical nursing experience in a combination of hospital and community settings and/or public health.
  
• Experience working in community settings independently is an asset.  
• Knowledge and experience working within a social determinants of health approach, including understanding harm reduction philosophies and practices  
• Experience and comfort working with equity deserving populations  
• High level of computer proficiency including the use of electronic medical records and understanding of documentation best practices. 

Working Environment:

• Weekend/evening work may be required

• Combination of desk/office work, majority of time spent in community
• Work involves interaction with individuals experiencing mental health challenges, substance use disorders, homelessness, and justice involvement

We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you. Please visit our website www.gchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.

We thank, in advance, those who apply, but will contact only those who qualify for interviews.
If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation. 

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.