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Help Desk Assistant Jobs in Hamilton, ON (NOW HIRING)

Community Sports Partners

Brand Ambassador

Mississauga, ON · On-site

CA$19 - CA$24/hr

Answer questions and help families understand their options * Hand out flyers and promotional materials * Assist with basic sign-ups or lead capture at the desk * Keep the front desk area organized ...

Community Sports Partners

Brand Ambassador

Mississauga, ON · On-site

CA$19 - CA$24/hr

Answer questions and help families understand their options * Hand out flyers and promotional materials * Assist with basic sign-ups or lead capture at the desk * Keep the front desk area organized ...

Uottawa

Research Administrative Assistant

Ottawa, ON · On-site

Administrative, office management and front desk operations * Develops, implements and maintains ... Help or serve others to meet their needs. This implies anticipating and identifying the needs of ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Hamilton, ON

Help Desk Assistant information

See Hamilton, ON salary details

$9

$20

$42

How much do help desk assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk assistant in Hamilton, ON is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.96 and $22.20 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Hamilton, ON?

The most popular types of Help Desk jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Help Desk Assistant jobs?

Cities near Hamilton, ON with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Hamilton, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,355 per year, or $20.4 per hour.

IT Helpdesk Administrator

Pharma Medica Research Inc.

Mississauga, ON • On-site

Full-time

Posted 6 days ago

Job description


Duties and Responsibilities

Responsibilities include but are not limited to:

1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing
initial troubleshooting and assistance.

2. Provide support for hardware, peripherals, and network access.

3. Assist users with office productivity applications and other assigned software, offering
guidance and troubleshooting as needed.

4. Research various problems to provide appropriate responses to end users, be able to do basic
troubleshooting and assist users through simple procedures.

5. Monitor voice mail, e-mail, messages, and related information for support inquiries.
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize
service requests according to importance, i.e., emergency, immediate, high priority,
moderate, general or suggestion.

6. Administer computer accounts, manage user access, and handle password-related issues to
maintain security and functionality.

7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle
requisitions, purchase orders, and asset tagging.

8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate
information to the accounts payable office.

9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure
IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT
services.

10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes,

ensuring consistency and regulatory compliance.

11. Manage and support Office 365 environments, including email, collaboration tools, and user

accounts, ensuring secure and efficient communication within the organization.

12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and

compliant with organizational policies.

13. Manage SharePoint sites, including permissions, site creation, and content management,

ensuring that research teams have secure and efficient access to necessary resources.

14. Other duties as required.