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Remote Help Desk Jobs in Waterloo, ON (NOW HIRING)

Crawford and Company

Desk Adjuster 1

Waterloo, ON · On-site +1

CA$45K/yr

The position location is flexible, and we can offer in-office, hybrid or fully remote working ... And by helping to restore their lives, we are helping to restore our community - one claim at a ...

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Remote Help Desk information

See Waterloo, ON salary details

$11

$17

$24

How much do remote help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk in Waterloo, ON is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are popular job titles related to Remote Help Desk jobs in Waterloo, ON? For Remote Help Desk jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Waterloo, ON look for? The top searched job categories for Remote Help Desk jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Remote Help Desk jobs? Cities near Waterloo, ON with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Desk Adjuster 1

Desk Adjuster 1

Crawford and Company

Waterloo, ON • On-site, Remote

CA$45K/yr

Full-time

Posted 8 days ago

Job description

We are currently recruiting for a Desk Adjuster Level 1 to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate and settle commercial claims on the desktop using a variety of techniques and systems. The candidate will participate in ensuring accurate recording, reporting and presentation of files; identify potential responsible third parties. Actively pursue liability transfer when and where identified. Maintaining accurate reserving is critical to the role. 

The salary range is $45,000 to 55,000 annually. 

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

  • Minimum of 1 year of technical experience in an insurance claims environment,
  • Post-secondary education in an insurance related field working towards full Independent Adjusting License and CIP Designation
  • Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset
  • Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
  • Proficient in maintaining accurate and detailed activity, transaction and reserve records
  • Advanced computer skills including Office 365 and Windows 10
  • Excellent communication skills
  • Must be a team player with a strong commitment to quality and customer service
  • Ability to manage multiple priorities
  • Strong analytical and mathematical ability
  • French/English Bilingualism would be considered an asset

#LI-CD1

  • Investigation, collection, and analysis of claims information
  • Accurate recording, reporting and presentation of files
  • Evaluates coverage, liability and quantum
  • Maintenance of accurate billing, and time and expense records
  • Negotiates, settles and finalizes claims
  • Work with managers to maintain client relations

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