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Remote Help Desk Jobs in Toronto, ON (NOW HIRING)

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

Collaborating with your contact centre and help desk teams to respond to customer inquiries via ... Remote work must be conducted from within Canada. Exceptional candidates will be fluent both ...

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

WES

Grants Associate (Remote)

Toronto, ON · Remote

CA$49K - CA$60K/yr

Identify and support efforts to help create, implement, and improve existing funding administration ... Identify, track, and share emerging equitable philanthropic funding approaches by conducting desk ...

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

We help companies get high-quality support across roles like executive assistance, admin support ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

The Mortgage Coach

Mortgage Agent

Mississauga, ON · Remote

CA$50K - CA$100K/yr

Ontario (Hybrid / Remote) Compensation: Commission-Based | Unlimited Earning Potential (Most agents ... Help clients find mortgage solutions that fit their financial goals * Structure and submit mortgage ...

The Mortgage Coach

Mortgage Agent

Toronto, ON · Remote

CA$50K - CA$100K/yr

Ontario (Hybrid / Remote) Compensation: Commission-Based | Unlimited Earning Potential (Most agents ... Help clients find mortgage solutions that fit their financial goals * Structure and submit mortgage ...

The Mortgage Coach

Mortgage Agent

Vaughan, ON · Remote

CA$50K - CA$100K/yr

Ontario (Hybrid / Remote) Compensation: Commission-Based | Unlimited Earning Potential (Most agents ... Help clients find mortgage solutions that fit their financial goals * Structure and submit mortgage ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do:

Perch

Mortgage Agent/Broker (Ontario)

Toronto, ON · Remote

Fully Remote (Canada) Compensation: Competitive Commission Structure | Uncapped Earning Potential ... Benefit from an attractive commission split with desk and insurance fees waived, maximizing your ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Toronto, ON

Remote Help Desk information

See Toronto, ON salary details

$11

$17

$24

How much do remote help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk in Toronto, ON is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.91 and $18.81 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Toronto, ON?

The most popular types of Help Desk jobs in Toronto, ON are:

What are popular job titles related to Remote Help Desk jobs in Toronto, ON?

For Remote Help Desk jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Toronto, ON look for?

The top searched job categories for Remote Help Desk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Help Desk jobs?

Cities near Toronto, ON with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Toronto, ON as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,553 per year, or $17.6 per hour.

IT Desk-side Technician

Foresters Financial Services

Toronto, ON • Remote

CA$47K - CA$69K/yr

Full-time

Posted 8 days ago

Job description

Career OpportunityRole TitleIT Desk-side TechnicianPurpose of roleA Foresters IT Desk-side Technician provides hands-on and remote IT support to ensure employees can work effectively with their hardware, software, and business applications. The role is responsible for troubleshooting complex technical issues, supporting device deployments, onboarding and refresh activities. Managing incidents, service requests, and helping improve IT processes to minimize business disruptions. The position also collaborates with other IT teams on projects, upgrades, recovery activities, and technology initiatives such as Microsoft Copilot and end-user training.Job DescriptionKey Responsibilities
  • Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.
  • Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.
  • Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.
  • Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.
  • Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.
  • Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.
  • Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions. Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures
  • Potential after hours support and light travel
Key Qualifications
  • Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
  • 2-5 years' experience with end-user device support within a corporate environment
  • Superior problem solving and communication skills
  • Customer service orientation and capability to manage customer expectations
  • General understanding of the Insurance, Financial and Fraternal industries
  • Demonstrable experience working in a client-facing position
  • Ability to work individually and as a team, managing time effectively
  • Strong experience in the Microsoft product suite including Windows and Microsoft365
  • Remote support/tools knowledge
  • General understanding and experience with AI software, particularly Microsoft Copilot
  • Exchange/Active Directory/File Share management/Azure Portal/Intune
  • Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies
  • ITIL V3 Foundation Level Certified an asset
  • Microsoft 365 Certified Fundamentals (MS-900) an asset
  • Microsoft Certified: Azure Fundamentals (AZ-900) an asset

#LI-Hybrid

Salary Range:

$47,300.00 - $69,300.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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