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Help Desk Manager Jobs in Toronto, ON (NOW HIRING)

Wajax

Business Systems Support

Mississauga, ON · On-site

Assists with collecting KPI / metrics on Help Desk requests, as well as Business System training via Learning Management platforms * Other duties as required The Candidate Education: College Diploma ...

Jolera

Field Services Specialist

Toronto, ON · On-site

We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of ... Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.

The Backyard Club Inc.

Front Desk Reception

Concord, ON · On-site

CA$18 - CA$18.50/hr

Help create a positive, premium, and community-focused environment Front Desk Operations * Manage member check-ins, guest waivers, guest passes, day passes, and basic account updates * Assist with ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Work typically performed at a desk/computer workstation * Access to necessary technology and equipment (laptop, software, etc.) * Safe working conditions, including policies for harassment and ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Work typically performed at a desk/computer workstation * Access to necessary technology and equipment (laptop, software, etc.) * Safe working conditions, including policies for harassment and ...

Planet Fitness

Front Desk Associate

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Victoria Park Medispa

Front Desk Coordinator

Toronto, ON · On-site

CA$20 - CA$23/hr

You're creating first impressions, calming nerves, building trust, and helping our clients feel ... Managing patient check-ins, checkouts, and re-bookings seamlessly * Processing medical billing and ...

Victoria Park Medispa

Front Desk Coordinator

Toronto, ON · On-site

CA$20 - CA$23/hr

You're creating first impressions, calming nerves, building trust, and helping our clients feel ... Managing patient check-ins, checkouts, and re-bookings seamlessly * Processing medical billing and ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Toronto, ON

Help Desk Manager information

See Toronto, ON salary details

$35.8K

$74.6K

$114.5K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Toronto, ON is $74,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,169.00 and $89,230.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Toronto, ON?

The most popular types of Help Desk jobs in Toronto, ON are:

What are popular job titles related to Help Desk Manager jobs in Toronto, ON?

For Help Desk Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Toronto, ON look for?

The top searched job categories for Help Desk Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Help Desk Manager jobs?

Cities near Toronto, ON with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $74,595 per year, or $35.9 per hour.

Business Systems Support

Wajax

Mississauga, ON • On-site

Full-time

Medical, Dental

Posted 11 days ago

Job description

The Opportunity

Business Systems front line support for all end users.  Responsible for qualitative and timely completion of incoming requests for questions, issues and process support related to Business Systems inquiries. Provide updates and application knowledge to end-users in both an informal method (IS ticket) but also through formal training programs as appropriate.

The Role

  • Monitors incoming business system support requests, closing the loop and meeting the established SLA’s using the IS Help Desk ticketing tool. Provides phone, online, and situational in-person support to end-users.
  • Evaluates, prioritizes, and provides solutions for requests from users having questions or issues related to Business System applications, such as Infor M3 ERP.
  • Work collaboratively with others within the IS team; escalates to Business Systems Analyst team as required when issues occur, or when clarification needed; Business Systems Analyst III for unique or specific situations
  • Prepares and distributes end user updates and communications
  • Works both independently and in a team setting to share tasks as appropriate; disperse workloads, provide end-user solutions with the best possible speed, quality, and accuracy.
  • Creates and maintains knowledgebase documents within the IS Help Desk application for both IS and end-user reference.
  • Creates and maintains training material (various media types) for both IS and end-user reference, including maintaining intranet / Learning Management platforms links.
  • Provides after hours on call support as required on a rotational basis.
  • Provides formal training as part of a training curriculum to both individual users, as well as user groups. Primarily performed remotely however on-site is possible.
  • Assists with collecting KPI / metrics on Help Desk requests, as well as Business System training via Learning Management platforms
  • Other duties as required

The Candidate

Education:  College Diploma or University Degree (BA Information Technology, or related field)

Work Experience: 1-2 years user support, 1-2 years Business System applications used by Wajax

Knowledge: Bilingual in both English and French (spoken and written) recommended; strong working knowledge of ERP Systems; strong Working knowledge of Microsoft Office products; strong analytical, troubleshooting, communication, and keyboarding skills; familiarity with incident/request management (help desk) application processes.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

  • 100% employer paid medical and dental benefits with no waiting period for eligibility.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program and more.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

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