Service Desk Analyst
AL · On-site +1
$40K - $55K/yr
Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification
Service Desk Analyst
AL · On-site +1
$40K - $55K/yr
Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification
... desk that acts as the single point of contact for triage, basic troubleshooting, and service ... You are the escalation path above the Project Manager and the person accountable when a priority ...
... desk that acts as the single point of contact for triage, basic troubleshooting, and service ... You are the escalation path above the Project Manager and the person accountable when a priority ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
It's a remote position working EST hours. Position Overview: We are seeking an experienced ... reduce Service Desk demand. * Develop intelligent knowledge management and guided support ...
It's a remote position working EST hours. Position Overview: We are seeking an experienced ... reduce Service Desk demand. * Develop intelligent knowledge management and guided support ...
Systems Engineer
Birmingham, AL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems ... Manage the daily prioritization, coding, and routing of service incidents and requests. * Follow ...
Systems Engineer
Birmingham, AL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems ... Manage the daily prioritization, coding, and routing of service incidents and requests. * Follow ...
IT Support Analyst III
Birmingham, AL · Remote
Serve as a technical escalation point for service desk personnel and junior IT support staff ... management solutions. * Monitor, maintain, and troubleshoot LAN, WAN, VPN, wireless, and remote ...
IT Support Analyst III
Birmingham, AL · Remote
Serve as a technical escalation point for service desk personnel and junior IT support staff ... management solutions. * Monitor, maintain, and troubleshoot LAN, WAN, VPN, wireless, and remote ...
We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...
We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...
We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...
We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...
Remote AL Audiologist
Birmingham, AL · Remote
$90K - $125K/yr
... healthcare services specializing in Earlens technology. The ideal candidate will conduct ... Prolonged periods of sitting at a desk and working on a computer. * Ability to manage high-quality ...
Remote AL Audiologist
Birmingham, AL · Remote
$90K - $125K/yr
... healthcare services specializing in Earlens technology. The ideal candidate will conduct ... Prolonged periods of sitting at a desk and working on a computer. * Ability to manage high-quality ...
Remote AL Audiologist
Birmingham, AL · On-site +1
$90K - $125K/yr
... healthcare services specializing in Earlens technology. The ideal candidate will conduct ... Prolonged periods of sitting at a desk and working on a computer. * Ability to manage high-quality ...
Remote AL Audiologist
Birmingham, AL · On-site +1
$90K - $125K/yr
... healthcare services specializing in Earlens technology. The ideal candidate will conduct ... Prolonged periods of sitting at a desk and working on a computer. * Ability to manage high-quality ...
Epic Products Analyst, Sr
Homewood, AL · On-site +1
Troubleshoots problems and responds to questions received from the Service Desk and end users in a ... Provides consulting support to Business Relationship Management teams to analyze business ...
Epic Products Analyst, Sr
Homewood, AL · On-site +1
Troubleshoots problems and responds to questions received from the Service Desk and end users in a ... Provides consulting support to Business Relationship Management teams to analyze business ...
Epic Products Analyst, Sr
Homewood, AL · Remote
$82K - $109K/yr
Troubleshoots problems and responds to questions received from the Service Desk and end users in a ... Provides consulting support to Business Relationship Management teams to analyze business ...
Epic Products Analyst, Sr
Homewood, AL · Remote
$82K - $109K/yr
Troubleshoots problems and responds to questions received from the Service Desk and end users in a ... Provides consulting support to Business Relationship Management teams to analyze business ...
Epic Products Analyst, Sr
Homewood, AL · On-site +1
Troubleshoots problems and responds to questions received from the Service Desk and end users in a ... Provides consulting support to Business Relationship Management teams to analyze business ...
Epic Products Analyst, Sr
Homewood, AL · On-site +1
Troubleshoots problems and responds to questions received from the Service Desk and end users in a ... Provides consulting support to Business Relationship Management teams to analyze business ...
Cloud Engineer (Escalations)
AL · On-site +1
$70K - $90K/yr
Serve as a technical escalation point for the service desk, investigating and resolving complex ... Managing personal Key Performance Indicators, forecasting current workload for upcoming effort ...
New
Cloud Engineer (Escalations)
AL · On-site +1
$70K - $90K/yr
Serve as a technical escalation point for the service desk, investigating and resolving complex ... Managing personal Key Performance Indicators, forecasting current workload for upcoming effort ...
New
Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy ... Work for extended periods of time at a desk * Converse using a headset. A headset will be provided ...
Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy ... Work for extended periods of time at a desk * Converse using a headset. A headset will be provided ...
Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy ... Work for extended periods of time at a desk * Converse using a headset. A headset will be provided ...
Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy ... Work for extended periods of time at a desk * Converse using a headset. A headset will be provided ...
Epic Products Analyst
Homewood, AL · On-site +1
... from the Service Desk and end users in a timely manner. • Monitors system performance ... Other Related Functions • Provides remote end-user support, including participation in on-call ...
Epic Products Analyst
Homewood, AL · On-site +1
... from the Service Desk and end users in a timely manner. • Monitors system performance ... Other Related Functions • Provides remote end-user support, including participation in on-call ...
Epic Products Analyst
Homewood, AL · On-site +1
Remote with travel as needed CST working hours *EPIC Module: This role will focus on EPIC Cadence ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
Epic Products Analyst
Homewood, AL · On-site +1
Remote with travel as needed CST working hours *EPIC Module: This role will focus on EPIC Cadence ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
Remote Service Desk Manager information
What is a remote service desk manager?
A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.
What are the key skills and qualifications needed to thrive as a remote service desk manager?
To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are the main challenges faced by a remote service desk manager, and how can they be addressed?
A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.
What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?
| Aspect | Remote Service Desk Manager | Remote Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages team performance, implements policies | Supervises help desk staff, handles escalations, ensures customer satisfaction |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | Customer service experience, technical knowledge, team management skills |
| Work Environment | Remote or on-site, strategic planning focus | Primarily remote, operational support focus |
| Industry Usage | IT service management, tech companies, large organizations | IT support, customer service departments, SMBs |
The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.
What are popular job titles related to Remote Service Desk Manager jobs in Alabama?
For Remote Service Desk Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Alabama look for?
The top searched job categories for Remote Service Desk Manager jobs in Alabama are:
What cities in Alabama are hiring for Remote Service Desk Manager jobs?
Cities in Alabama with the most Remote Service Desk Manager job openings:
$40K - $55K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 26 days ago
Job description
Salary*:
$40,000 - $55,000
*Dependent upon qualifications
This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
Essential Functions:
Additional responsibilities include, but are not limited to:
Requirements
Optional / Desired
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
$40,000 - $55,000
*Dependent upon qualifications
This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
- Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:
- Excellent health benefits from BCBS
- Smile brighter with Ameritas dental benefits
- See into the future with our luxurious VSP vision benefits
- Prepare for the long-haul courtesy of our 401k with company matching
- 10 days' vacation, 7 days sick time
- Bonuses and salary increase potential via our certifications plan
We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Essential Functions:
- IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Monitoring and support of Azure Backups
- Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
- Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
- Consistently documenting changes and updates to client environments
- Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Additional responsibilities include, but are not limited to:
- Resolute dedication to unparalleled customer service.
- Fast turnaround of client requests.
- Ability to work in a team and communicate effectively.
- Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests appropriately
- Responsible for entering all time and expenses as they occur
- Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
- Enhancing customer relations
- Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
- Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
- Other duties as assigned
Requirements
- Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
- CompTIA Security+ Certification
- Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
- Office 365 Administration
- Windows 10/11 Administration
- Incredible customer service skills
- Ability to work independently and a strong desire for personal and professional development
- Ability to identify and evaluate trends in industry best practices and policies
- All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.
Optional / Desired
- Network+ Certification
- ConnectWise and Kaseya Knowledge
- Windows Server 2008R2, 2012R2, 2016 Administration
- Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
- Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
- Microsoft MCSE
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
About Summit 7 Systems
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Huntsville, AL, US
Year founded
2008