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Service Desk Manager Jobs in Spring, TX (NOW HIRING)

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert management to emerging trends in incidents.

Bowman Consulting

IT Technician II

Houston, TX · On-site

... by the Service Desk Manager or IT Technicians Lead. Qualifications : Required : • High School Diploma or GED. • Courses in Computer Science. • Three or more (3+) years of experience in a ...

Crestline Hotels and Resorts

Front Desk Agent

Houston, TX

$13.25 - $16.75/hr

... for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager ...

Gutor

IT Service Desk Level 1 Support

Houston, TX · On-site

$60K - $70K/yr

The Service Desk Level 1 Support role is the primary contact point for endusers, ensuring quick ... Identify if the issue can be solved at L1 or requires escalation. 3. Escalation Management * If L1 ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Spring, TX

Service Desk Manager information

See Spring, TX salary details

$32.5K

$84.1K

$139.7K

How much do service desk manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Spring, TX? The most popular types of Service Desk jobs in Spring, TX are:
What job categories do people searching Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Service Desk Manager jobs? Cities near Spring, TX with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $84,111 per year, or $40.4 per hour.
Application Service Help Desk/Help Desk Rep- Houston- Bilingual English/Spanish

Application Service Help Desk/Help Desk Rep- Houston- Bilingual English/Spanish

EXECUTIVE PERSONNEL SERVICES INC

Houston, TX • On-site

$20 - $21/hr

Contractor

Re-posted yesterday

Job description

Job Details Summary:

Job Description:

GENERAL ACCOUNTABILITIES

Works as a team member of the Application Service Desk/Help Desk to provide front line end user support.  Utilizes strong customer service and technical abilities to resolve customer inquiries and problems via incoming phone calls, e-mails, HEAT self-service and chat mediums of communication.  Ensures all calls received by the APPLICATION Service Desk/Help Desk are properly handled and escalates issues, as needed, to the appropriate APPLICATION Service Desk/Help Desk 2 Team. May address assigned responsibilities outside of phone support as required to meet the overall objectives of the APPLICATION Service Desk/Help Desk.

SPECIFIC RESPONSIBILITIES                                                                                  

100% APPLICATION Customer Support

  • Acts as a Service Desk/Help Desk representative for the APPLICATION Operations Support department and provides phone-based application support a minimum of 95% of the time.
  • Researches and troubleshoots all calls; follows the APPLICATION Escalation process to escalate calls that cannot be resolved at point of contact to the designated APPLICATION Service Desk/Help Desk 2 Team. 
  • Tracks problem/issue through to resolution by opening a ticket for each caller.
  • Logs 100% of all calls received into call tracking application and maintains records of all caller interactions; achieves 80% first call resolution or higher.
  • Uses customer service skills to identify the root of the problem being reported. Demonstrates the skill and ability to effectively provide quality support in a high volume environment.
  • Shares critical information with peers to aid in the development of other team memberas skills.
  • Utilizes the available training materials to educate callers. Broadens knowledge of APPLICATION, including new enhancements and features, in order to perform duties efficiently.
  • Maintains the highest level of professionalism with all callers; diffuses calls from irate customers.

This position is not a Password Reset, Desktop Support, Hardware Support or Network/LAN support position.

Core / Critical Competencies

Promote Innovation

  • Comes up with new ways to look at problems and processes in their work

Achieve Results

  • Works productively with minimal supervision; achieves work objectives in a timely manner
  • Works to resolve routine problems promptly and effectively

 Display Adaptability

  • Is open to new and different ways to accomplish work 
  • Responds positively and productively to new initiatives or changes in priorities

Communicate Effectively

  • Conveys facts and information clearly in written and spoken communications 
  • Shares viewpoints and information openly and listens attentively to othersa ideas and suggestions
  • Communicates in a timely and effective manner with manager

Collaborate with Others

  • Proactively contributes to group objectives; volunteers to help others as needed
  • Welcomes ideas and input from others

Build Productive Relationships (Internal / External)

  • Relates to others in open and helpful manner; consistently treat others with respect  
  • Maintains composure in challenging situations

 EDUCATION/EXPERIENCE/MINIMUM Requirements

 Education:

  • Two (2) year degree or technical program. 

Experience:

  • Two (2) yearsa experience in technical and operational support for customers in the use of computer hardware and applications via telephone. 

Knowledge, Skills & Abilities:

  • Strong customer service skills required; able to problem-solve and diagnose complex tasks.
  • Working knowledge of Microsoft Windows operating systems.
  • Working Knowledge of Microsoft products (Word, Excel, and PowerPoint).
  • Funeral industry experience desirable.
  • Excellent verbal and written communication skills.
  • Demonstrated technical aptitude.
  • Must be detail oriented.
  • Excellent interpersonal skills and comfortable working with people at all levels of the organization.
  • Well organized, with the ability to handle multiple tasks simultaneously.
  • Must be able to learn new hardware and application technology quickly.
  • Must be able to work independently, with minimum direct supervision.
  • Must be able to work within the defined procedures and within the schedule provided
  • Good coaching and leadership skills.

Work Conditions 

Work Environment

  • Work indoors during all seasons and weather conditions
  • Professional Dress is required. 

Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

  • Working beyond astandarda hours as the need arises including shift work and weekends on a rotated basis
Employment Type: CONTRACTOR

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