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Service Desk Manager Jobs in Spring, TX (NOW HIRING)

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

Service Desk Analyst II Boardwalk is a limited partnership operating in the midstream portion of ... Experience with Freshservice Incident management * Experience providing Mobile device support

New

HM Alpha Hotels

Overnight Front Desk Manager

Houston, TX · On-site

$16.25 - $21/hr

Lead and mentor the front desk team to deliver exceptional guest service at all times * Oversee ... Manage scheduling, training, and performance evaluations for front desk staff * Ensure compliance ...

bwp

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

Redd Hospitality

Hotel Front Desk Manager

Houston, TX

$16.25 - $21/hr

Position Overview We are seeking an experienced and service-driven Front Office Manager to lead the front desk and guest services operations within a luxury hotel environment. This role is ...

New

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert management to emerging trends in incidents.

Marriott

Overnight Assistant Front Desk Manager

Houston, TX

$16.25 - $20.50/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

Magnolia Houston

Assistant Front Desk Manager

Houston, TX · On-site

$16.75 - $21/hr

Overview This position shall strive to provide exceptional service to both internal and external ... desk team in the areas of guest service, training, scheduling, and performance management for the ...

Magnolia Houston

Assistant Front Desk Manager

Houston, TX · On-site

$16.75 - $21/hr

Overview This position shall strive to provide exceptional service to both internal and external ... desk team in the areas of guest service, training, scheduling, and performance management for the ...

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All JobsService Desk Manager JobsService Desk Manager Jobs in Spring, TX

Service Desk Manager information

See Spring, TX salary details

$32.5K

$84.1K

$139.7K

How much do service desk manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most commonly searched types of Service Desk jobs in Spring, TX? The most popular types of Service Desk jobs in Spring, TX are:
What job categories do people searching Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Service Desk Manager jobs? Cities near Spring, TX with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Spring, TX as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 78% In-person, 10% Hybrid, and 12% Remote job distribution, with an average salary of $84,111 per year, or $40.4 per hour.
Service Desk Technician

Service Desk Technician

HighPoint Technology Group

Katy, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Company Description

HighPoint Technology Group is a leading Houston area managed services provider with operations in 23 States.  Our customer first philosophy and efficient, automated processes are what differentiate us from our competition.  We are seeking highly motivated, positive attitude, and highly technical IT talent to help our booming business grow.  

Job Description

Service Desk Technicians are responsible for taking inbound inquiries via telephone, email or other channels, creating tickets, triage and routing of requests and resolution of common technical issues. Service Desk Technicians work on shift base schedules which can be up to 12 hours per day depending on the type of shift. Applicants should be advised that schedule changes can occur on a temporary or permanent basis based on business needs.

Qualifications

Responsibilities and Duties

The Service Desk Technician will be responsible for:

  • Resolving or routing incoming technical inquiries
  • Communicating ticket status updates with end users
  • Understanding multiple customer environments and executing processes based on their specific systems and policies
  • Performing a debrief at the end of each shift to transition open tickets to the next technician
  • Getting a debrief from the previous shift's technician on the status of open tickets being transitioned
  • Ensuring all customer inquiries are responded to as quickly as possible
  • Identifying, researching and resolving technical customer issues
  • Installing desktop software, performing remote troubleshooting and assisting engineers with technical tasks
  • Installing Windows OS and other applications as part of Make-Ready responsibilities for new or re-built workstations / laptops for deployment / re-deployment

Qualifications

The following qualifications are most desired for incoming applications:

  • a "Customer is King" attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction
  • a minimum of two years of IT support experience, preferably for a Managed Services Provider (MSP)
  • a rabid desire to learn new IT functions including servers, virtualization, networking and other core IT systems
  • detail oriented notes taker
  • excellent verbal and written communications skills over the phone and via email correspondence
  • a rapid pace of work
  • ability to switch from one task to another without needing to mentally re-adjust
  • excellent listening skills
  • timeliness, attentiveness and consistent attendance

Skills

  • installation and troubleshooting of software applications
  • installation and troubleshooting of Windows 7 and Windows 10 Professional
  • knowledge of printer issues, troubleshooting and print spool repair
  • installation and troubleshooting of major application patches
  • administrative knowledge of Office 365 is a plus
  • knowledge of Active Directory is a major plus
  • experience with ConnectWise or major IT ticketing system is a plus
  • experience with remote administration software is a plus
  • ability to follow instructions precisely and consistently is a must
Additional Information

Benefits

HighPoint Technology Group offers major medical, vision and dental insurance, access to online training and development programs, discretionary paid time off for vacation and sick leave and 9 corporate Holidays. NOTE:This position may be required to work on specific holidays depending on the rotation schedule.

All application information will be kept confidential according to EEO guidelines.

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