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Manager Remote Msp Jobs (NOW HIRING)

WheelHouse IT

Support Technician - Remote

$18 - $20/hr

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional ... Location Requirements This position is open to remote candidates residing in the United States ...

L3HHCM20

Manager, IT Business Analysis

Tallahassee, FL · On-site +1

$116K - $216K/yr

  • Medical

  • Retirement

  • PTO

Remote Opportunity J ob Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours ... MSP Direction & Oversight: Serve as the primary point of contact for the MSP, overseeing their day ...

Red Cup IT

Technical Project Manager

... for MSP clients, from initiation through deployment and handoff. • Develop and maintain ... remote work. • Own project documentation such as statements of work, change orders, project ...

Horizon3.ai

Staff Revenue Operations Manager

  • Medical

  • Dental

  • Vision

  • PTO

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... This is a dual-scope role with equal ownership across Enterprise and MSP. While it includes ...

FusionTek

Remote Sales Engineer (MSP)

$110K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

FusionTek is a fast-growing Managed Service Provider with offices in Kirkland, WA, Federal Way, WA ... in an MSP environment REQUIRED (Please note that backgrounds exclusively in SaaS, enterprise ...

Omega Systems

Project Manager (41130)

West Lawn, PA · On-site +1

$100K - $120K/yr

Project Manager - Technology Services (MSP) Reports To: Vice President of Service Delivery Division: Service Delivery FSLA: Exempt Office Designation: Remote This role is responsible for executing ...

Omega Systems

Project Manager (41130)

West Lawn, PA · On-site +1

Project Manager -- Technology Services (MSP) Reports To: Vice President of Service Delivery Division: Service Delivery FSLA: Exempt Office Designation: Remote This role is responsible for executing ...

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Manager Remote Msp information

See salary details

$24.5K

$59.5K

$116K

How much do manager remote msp jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager remote msp in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a manager in a remote MSP environment, and how can they be addressed?

Managers in remote MSP settings often face challenges such as coordinating distributed teams, maintaining clear communication, and ensuring quick response times for client issues. To address these, it’s important to implement robust communication tools, set clear expectations for availability, and use project management platforms to monitor progress. Establishing regular check-ins and fostering a collaborative team culture can also help ensure everyone stays aligned and motivated, despite working remotely.

What is a Manager Remote MSP?

A Manager Remote MSP is a professional who oversees the operations of a Managed Service Provider (MSP) team, delivering IT services and support to clients remotely. They coordinate technical staff, manage client relationships, ensure service level agreements (SLAs) are met, and implement best practices for remote IT management. Their responsibilities include team leadership, workflow optimization, incident resolution, and strategic planning to improve client satisfaction and operational efficiency. This role is essential in ensuring seamless and proactive IT support for businesses relying on outsourced technology services.

What is the difference between Manager Remote Msp vs Service Delivery Manager?

AspectManager Remote MspService Delivery Manager
CredentialsIT certifications (e.g., CompTIA, Microsoft)IT or business management certifications
Work EnvironmentRemote, managed service provider settingTypically office-based or hybrid, client-facing
Employer & IndustryManaged Service Providers, IT servicesIT service companies, corporate IT departments
Search & Comparison IntentFocus on remote MSP management rolesFocus on service delivery and client management

The Manager Remote Msp primarily oversees remote IT services within MSPs, focusing on technical team management and service delivery. The Service Delivery Manager emphasizes client satisfaction, service quality, and operational efficiency, often in a more client-facing or hybrid setting. While both roles require IT knowledge, the Manager Remote Msp is more technical and remote-focused, whereas the Service Delivery Manager centers on client relationships and service performance.

What are the key skills and qualifications needed to thrive as a Manager Remote MSP?

To thrive as a Manager Remote MSP, you need a solid background in IT service management, leadership experience, and a strong understanding of managed services best practices, often supported by a bachelor's degree in IT or related fields. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as ITIL or CompTIA are typically required. Outstanding communication, problem-solving skills, and the ability to lead and motivate remote teams are crucial soft skills for this role. These skills ensure efficient service delivery, high client satisfaction, and effective team coordination in a distributed work environment.
More about Manager Remote Msp jobs
What cities are hiring for Manager Remote Msp jobs? Cities with the most Manager Remote Msp job openings:
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What job categories do people searching Manager Remote Msp jobs look for? The top searched job categories for Manager Remote Msp jobs are:
Manager Remote Msp jobs near you
Infographic showing various Manager Remote Msp job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

MSP Service Desk & Support Specialist (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Re-posted yesterday

Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.

Key Responsibilities

  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, WiFi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications

  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, WiFi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications

  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills

  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.