ZipRecruiter

Log In

2

Freshservice Remote Jobs (NOW HIRING)

Slipstream IT

Service Desk Analyst

PA · Remote

$45K/yr

Experience with Freshservice and/or Zendesk ticketing systems a plus. * Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. * Experience Remotely troubleshooting ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... Freshservice) Good understanding of networking (wired and wireless) Experience with onboarding ...

Gourmet Trading Company

Be Seen First

IT Helpdesk Technician Tier 1

Redondo Beach, CA · Remote

$20 - $26/hr

... Freshservice, Zendesk, ServiceNow, ManageEngine, or similar systems. * Exposure to MicrosoftEntra ID/Azure AD, Active Directory, endpoint management, remote monitoring tools, or mobile device ...

Vaxcyte

Senior IT Change Management Specialist

San Carlos, CA · On-site +1

$153K - $178K/yr

... FreshService. * Experience in life sciences or regulated environments. Reports to: Director, IT Quality and Compliance Location: San Carlos, CA; Open to remote Work Arrangement (may be adjusted based ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · Remote

$23 - $27/hr

Provide remote and onsite support as required. Identity & Access Management * Create and disable ... Experience with Freshservice or another ITSM platform. * Experience with Microsoft Intune or ...

Printpack

Information System Manager

Atlanta, GA · On-site +1

This position qualifies for 100% remote work; however, candidates must be located in the Atlanta ... FreshService Ticketing System, ensuring timely resolution and adherence to established service ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · On-site +1

$23 - $27/hr

Provide remote and onsite support as required. Identity & Access Management * Create and disable ... Experience with Freshservice or another ITSM platform. * Experience with Microsoft Intune or ...

Absorb Software

Zuora System Specialist

Freshservice * Copilot * Claude * ChatGPT Are you ready to become an Absorber? What we offer: * Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness Benefits ...

All Jobsremote JobsFreshservice Remote Jobs

Freshservice Remote information

What is a Freshservice Remote job?

Freshservice Remote jobs refer to positions where employees work for Freshservice, a cloud-based IT service management platform, from a remote location rather than a physical office. These roles can include IT support, customer service, engineering, sales, and product management, among others. Remote Freshservice employees use digital tools to collaborate, resolve technical issues, and support clients from anywhere with a reliable internet connection. This flexibility allows for a better work-life balance and access to a global talent pool. Companies offering Freshservice Remote jobs often provide necessary training and equipment to ensure productivity.

What are the typical responsibilities and daily tasks for someone working in a Freshservice Remote role?

In a Freshservice Remote position, your daily tasks often include managing and resolving IT service requests and incidents via the Freshservice platform, collaborating with team members through digital channels, and ensuring timely communication with end-users. You may also be responsible for updating knowledge base articles, tracking ticket statuses, and participating in virtual team meetings to discuss ongoing projects or process improvements. Working remotely requires strong self-motivation, effective time management, and proactive communication to stay aligned with the team's goals and deliver high-quality support.

What are the key skills and qualifications needed to thrive as a Freshservice Remote Support Specialist, and why are they important?

To excel as a Freshservice Remote Support Specialist, you need a solid understanding of IT service management concepts, troubleshooting expertise, and usually a degree in IT or related fields. Familiarity with the Freshservice platform, ITIL certifications, and experience with ticketing systems are highly beneficial. Excellent communication, problem-solving, and customer service skills help you effectively address client issues and collaborate with distributed teams. These skills and qualifications are critical for delivering efficient remote support, ensuring customer satisfaction, and maintaining seamless IT operations.

What is the difference between Freshservice Remote vs Service Desk Technician?

AspectFreshservice RemoteService Desk Technician
Required CredentialsITIL certification, help desk experience, knowledge of FreshserviceCompTIA A+, ITIL, help desk experience
Work EnvironmentRemote, cloud-based supportOn-site or remote, IT support environment
Industry UsageIT service management, SaaS companiesIT support, corporate help desks
Common Search IntentRemote IT support using FreshserviceIT support roles, help desk jobs

Freshservice Remote professionals focus on providing IT support remotely using the Freshservice platform, often requiring specific certifications and cloud-based tools. Service Desk Technicians may work on-site or remotely, handling general IT support tasks. Both roles share similar credentials but differ mainly in work environment and platform specialization.

More about Freshservice Remote jobs

What cities are hiring for Freshservice Remote jobs?

Cities with the most Freshservice Remote job openings:

What are the most commonly searched types of Freshservice jobs?

The most popular types of Freshservice jobs are:

What states have the most Freshservice Remote jobs?

States with the most job openings for Freshservice Remote jobs include:

What job categories do people searching Freshservice Remote jobs look for?

The top searched job categories for Freshservice Remote jobs are:

Freshservice Remote jobs near you
Infographic showing various Freshservice Remote job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution.

Service Desk Analyst

Slipstream IT

PA • Remote

$45K/yr

Full-time

Posted 19 days ago

Job description

Introduction

At Slipstream LS we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstreams industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

  • Provide white-glove, End User Service Desk Support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems
  • Perform and document daily ticket follow-ups with end users within respective ticketing system
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide Multifactor Authentication, Single Sign-On and VPN Support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
  • Provides support for general how-to inquiries.

Required Skills

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with Freshservice and/or Zendesk ticketing systems a plus.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience Remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi).
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
  • LinkedIn Profile with active job history
  • Salary - $45,000

Slipstream LS is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream LS makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Apply