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Freshservice Remote Jobs (NOW HIRING)

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice) * Demonstrated ability to handle sensitive or VIP support requests with professionalism * Excellent ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... Freshservice) Good understanding of networking (wired and wireless) Experience with onboarding ...

Trapeze

Account Executive

Job Summary: (Remote role) Who We Are Trapeze Mobility on Demand is part of Modaxo, a global ... Familiarity with Salesforce, FreshService, ClientSuccess, or JIRA a plus * Experience selling into ...

Vaxcyte

Senior IT Change Management Specialist

San Carlos, CA · On-site +1

$153K - $178K/yr

... FreshService. * Experience in life sciences or regulated environments. Reports to: Director, IT Quality and Compliance Location: San Carlos, CA; Open to remote Work Arrangement (may be adjusted based ...

E-Space

System Administrator

Arlington, TX · On-site +1

... remote access to internal resources. Support and maintain Atlassian suite (Jira, Confluence, Bitbucket) to enable engineering and operational workflows. Configure and manage Freshservice for ...

US Urology Partners

IT Service Desk Specialist III

... Freshservice or equivalent platforms. * Strong knowledge of Windows OS, Microsoft Exchange and Office 365 , Active Directory, VOIP solutions such as Ring Central, networking fundamentals, and remote ...

Printpack

Information System Manager

Atlanta, GA · On-site +1

This position qualifies for 100% remote work; however, candidates must be located in the Atlanta ... FreshService Ticketing System, ensuring timely resolution and adherence to established service ...

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Freshservice Remote information

What is the difference between Freshservice Remote vs Service Desk Technician?

AspectFreshservice RemoteService Desk Technician
Required CredentialsITIL certification, help desk experience, knowledge of FreshserviceCompTIA A+, ITIL, help desk experience
Work EnvironmentRemote, cloud-based supportOn-site or remote, IT support environment
Industry UsageIT service management, SaaS companiesIT support, corporate help desks
Common Search IntentRemote IT support using FreshserviceIT support roles, help desk jobs

Freshservice Remote professionals focus on providing IT support remotely using the Freshservice platform, often requiring specific certifications and cloud-based tools. Service Desk Technicians may work on-site or remotely, handling general IT support tasks. Both roles share similar credentials but differ mainly in work environment and platform specialization.

What are the key skills and qualifications needed to thrive as a Freshservice Remote Support Specialist, and why are they important?

To excel as a Freshservice Remote Support Specialist, you need a solid understanding of IT service management concepts, troubleshooting expertise, and usually a degree in IT or related fields. Familiarity with the Freshservice platform, ITIL certifications, and experience with ticketing systems are highly beneficial. Excellent communication, problem-solving, and customer service skills help you effectively address client issues and collaborate with distributed teams. These skills and qualifications are critical for delivering efficient remote support, ensuring customer satisfaction, and maintaining seamless IT operations.

What are Freshservice Remote jobs?

Freshservice Remote jobs refer to positions where employees work for Freshservice, a cloud-based IT service management platform, from a remote location rather than a physical office. These roles can include IT support, customer service, engineering, sales, and product management, among others. Remote Freshservice employees use digital tools to collaborate, resolve technical issues, and support clients from anywhere with a reliable internet connection. This flexibility allows for a better work-life balance and access to a global talent pool. Companies offering Freshservice Remote jobs often provide necessary training and equipment to ensure productivity.

What type of remote jobs are legit?

Legitimate remote jobs include roles such as customer support, technical support, IT helpdesk, and service management positions like Freshservice remote roles. These jobs typically require relevant skills, experience, and sometimes certifications, and are offered by reputable companies with clear job descriptions and official application processes.

What are the typical responsibilities and daily tasks for someone working in a Freshservice Remote role?

In a Freshservice Remote position, your daily tasks often include managing and resolving IT service requests and incidents via the Freshservice platform, collaborating with team members through digital channels, and ensuring timely communication with end-users. You may also be responsible for updating knowledge base articles, tracking ticket statuses, and participating in virtual team meetings to discuss ongoing projects or process improvements. Working remotely requires strong self-motivation, effective time management, and proactive communication to stay aligned with the team's goals and deliver high-quality support.

How does Freshservice work?

Freshservice is a cloud-based IT service management platform that helps organizations automate and streamline their IT support processes. It allows remote IT teams to track, manage, and resolve service requests using features like ticketing, asset management, and knowledge bases, often accessed through a web interface or mobile app. Users typically require basic technical skills and may use integrations with other tools to enhance workflow efficiency.

How can I make 2000 a week working from home?

To earn $2000 a week working remotely, roles like remote customer support or technical support positions, such as those in Freshservice, often require strong communication skills, relevant certifications, and experience with help desk software. Achieving this income may involve working full-time hours, taking on multiple support shifts, or specializing in high-demand areas like IT or SaaS support.

Does Freshworks offer remote work options?

Freshservice remote job roles are available, with many positions offering flexible or fully remote work arrangements. Candidates should review specific job listings for details on remote work options, required skills, and tools used, such as collaboration platforms like Slack or Zoom.
More about Freshservice Remote jobs
What cities are hiring for Freshservice Remote jobs? Cities with the most Freshservice Remote job openings:
What are the most commonly searched types of Freshservice jobs? The most popular types of Freshservice jobs are:
What states have the most Freshservice Remote jobs? States with the most job openings for Freshservice Remote jobs include:
What job categories do people searching Freshservice Remote jobs look for? The top searched job categories for Freshservice Remote jobs are:
Freshservice Remote jobs near you
Infographic showing various Freshservice Remote job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
FULLY REMOTE - Helpdesk Technician in Georgia

FULLY REMOTE - Helpdesk Technician in Georgia

Protocall Services

Atlanta, GA • On-site, Remote

$19/hr

Other

Posted 5 days ago

New

Job description

The Helpdesk Technician I (HTI) serves as the first point of contact for employees seeking technical assistance. This role provides frontline technical support, resolves routine hardware, software, and account issues, and appropriately escalates complex incidents to other members of the IT team. The Helpdesk Technician I is responsible for delivering timely, professional customer service while supporting the organization's technology environment. This position reports to the Assistant IT Director.
Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Typical Duties:
The Helpdesk Technician's principal responsibility is to respond and support Protocall's Helpdesk Ticketing processes and ongoing care and support of all IT related initiatives.
Typical duties may include:
• Process Service Requests to resolution or escalate to other IT Team members using Freshservice within required timelines
• Record events/problems and their resolution in Freshservice
• Document all end user communication in Freshservice
• Answer queries on basic technical issues and offer advice to solve them
• Provide helpdesk and technical support either by phone or remote access
• Respond to IT issues; hardware maintenance, software, networking, etc. within required timelines
• Assist in troubleshooting for system errors
• Assist with the implementation and support of new software and features
• Identify and suggest possible improvements on procedures
• Support and administration of all IT related systems and databases
• May have inadvertent access to PHI in the course of performing IT support and administration functions.
• Detailed Standards and Expectations are listed in the Helpdesk Standards document, provided at time of employment
• Performs other duties as requested
This position will require excellent communication and time management skills; the ability to hold several on-going projects and tasks in varying degrees of priority; awareness of the channels of escalation and when to consult. Work will vary from long-term projects to quick and effective tasking. The ability to both work independently and in collaboration with others, as well as comfort with ambiguity will serve this position well.
• High school degree or equivalent; bachelor's degree in computer science, information systems, or behavioral health related field preferred
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent written and verbal communication skills
Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

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