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Msp Account Manager Jobs (NOW HIRING)

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships ...

Encompass IT

MSP Account Manager

Manchester, CT

Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Base Salary (50K) Plus Commission Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on ...

OST INC

MSP Account Manager

Madison, WI

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Madison, WI area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day-to ...

OST, Inc.

MSP Account Manager

Nashville, TN · On-site

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Nashville, TN area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day ...

OST INC

MSP Account Manager

Nashville, TN

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Nashville, TN area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day ...

OST, Inc.

MSP Account Manager

Madison, WI · On-site

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Madison, WI area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day-to ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

$27 - $45/hr

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

FUSE3

MSP Account Manager

Fair Oaks, CA

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

Arctic Wolf

Channel Account Manager - MSP

We're looking for a Channel Account Manager - MSP to be part of making this happen. Position Overview The MSP Channel Account Manager (CAM) is responsible for accelerating Arctic Wolf's growth ...

Nexthink

MSP Account Director

Boston, MA · Hybrid

Company Description Nexthink is the leader in digital employee experience management software. The ... The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer ...

Pine Services Group

MSP Account Executive

Orlando, FL · Hybrid

$150K/yr

MSP Account Executive Position Type : Full-Time, Salaried Employee Location : Hybrid, Ocoee, FL ... Manage pipeline, activities, and forecasting in CRM (HubSpot preferred) * Provide regular reporting ...

Apex Technology

Be Seen First

Account Manager

Cornelius, NC · On-site

$85K - $95K/yr

***** WE ARE AN MSP, NOT A STAFFING FIRM. LOCAL CANDIDATES ONLY PLEASE ***** *****SUMMARY***** The Account Manager owns the primary client relationship and the account planning process for an assigned ...

Nexthink

MSP Account Director

Boston, MA · Hybrid

Company Description Nexthink is the leader in digital employee experience management software. The ... The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer ...

Nexthink

MSP Account Director

Boston, MA · Hybrid

Company Description Nexthink is the leader in digital employee experience management software. The ... The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer ...

i-Tech Support

MSP Account Executive

Orlando, FL · On-site

$150K - $175K/yr

Account Executive/Technology Success Consultant Position Type: Full-Time, Salaried Employee ... Manage pipeline, activities, and forecasting in CRM (HubSpot preferred) * Provide regular reporting ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

$113K - $176K/yr

Company Description Nexthink is the leader in digital employee experience management software. The ... The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer ...

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$29.5K

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How much do msp account manager jobs pay per year?

As of May 31, 2026, the average yearly pay for msp account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

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What job categories do people searching Msp Account Manager jobs look for? The top searched job categories for Msp Account Manager jobs are:
Msp Account Manager jobs near you
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT • On-site

Full-time

Posted 19 days ago

Job description

Job Summary
The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.
Key Responsibilities
Client Relationship Management
  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.

Account Growth and Retention
  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.

Service Delivery Coordination
  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.

Financial Management
  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.

Strategic Input
  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.

Qualifications
Required Skills
  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.

Experience and Education
  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

Preferred Skills
  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.

Work Environment
  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.

Performance Metrics
  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.

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