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Msp Account Manager Jobs (NOW HIRING)

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

$27 - $45/hr

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

Total Secure Technology

Account Manager

Sacramento, CA · On-site

$26 - $35/hr

At least two years of account management or client success experience within an MSP. * Strong ... understanding of managed services, recurring revenue, renewals, client retention, and technology ...

Nexthink

MSP Account Director

Boston, MA

Company Description Nexthink is the leader in digital employee experience management software. The ... As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

Company Description Nexthink is the leader in digital employee experience management software. The ... As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

Company Description Nexthink is the leader in digital employee experience management software. The ... As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ...

Nexthink

MSP Account Director

Boston, MA

Company Description Nexthink is the leader in digital employee experience management software. The ... As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ...

Nexthink

MSP Account Director

Boston, MA

Company Description Nexthink is the leader in digital employee experience management software. The ... As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ...

Nexthink

MSP Account Director

Boston, MA · On-site

Company Description Nexthink is the leader in digital employee experience management software. The ... As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ...

Thriveon

MSP Account Executive Mid-Market

Eden Prairie, MN · On-site

$180K - $220K/yr

We deliver a clearly differentiated managed IT service that combines Fractional CIO leadership ... The Role Thriveon is seeking an MSP Account Executive Mid-Market to drive net-new growth across our ...

Thriveon

MSP Account Executive Mid-Market

Eden Prairie, MN · On-site

$180K - $220K/yr

We deliver a clearly differentiated managed IT service that combines Fractional CIO leadership ... The Role Thriveon is seeking an MSP Account Executive Mid-Market to drive net-new growth across our ...

Thriveon

MSP Account Executive Mid-Market

Eden Prairie, MN · On-site

$180K - $220K/yr

We deliver a clearly differentiated managed IT service that combines Fractional CIO leadership ... The Role Thriveon is seeking an MSP Account Executive Mid-Market to drive net-new growth across our ...

Aura

Account Manager, MSP

We are seeking a talented and experienced Account Manager for our Managed Service Provider channel ... Provide training and enablement to MSP partners, ensuring they are equipped with the knowledge and ...

bingoo

On Site Coordinator

Spokane, WA · On-site

This includes serving as Compliance Auditor for all HCPs, as a Recruiter for the subcontractor when submitting profiles to a MSP account; and as an Account Manager Coordinator when confirming ...

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Msp Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do msp account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for msp account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

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What cities are hiring for Msp Account Manager jobs?

Cities with the most Msp Account Manager job openings:

What are the most commonly searched types of Msp Account jobs?

The most popular types of Msp Account jobs are:

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Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

MSP Account Manager

FUSE3

Fair Oaks, CA • On-site

$27 - $45/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
Client Success Manager
The Client Success Manager will ensure that our clients are getting the full value out of their investment in FUSE3 and help provide the highest level of quality service through managing client expectations. The CSM is also responsible for driving additional revenue and profit through upselling products and services to existing and new clients.
Basic Functions:
  • Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap
  • Meet with clients in person and by phone to develop profitable opportunities
  • Schedule and follow the FUSE3 QBR/vCIO process
  • Troubleshoot and Quality Assure the Client experience for all Clients
  • Attend events as directed to promote the brand and value proposition of FUSE3 to Clients and prospects
  • Work closely with the Business Development Rep to establish a Sales CSM culture for optimizing long-term Client relationships
  • Work closely with the Business Development Rep to manage the transition of new Clients to account management as needed
  • Work closely with the client's team lead for needs review and solution design
  • Participate with FUSE3 management in the creation and implementation of detailed strategic and tactical initiatives to optimize the impact of the CSM role
  • Communication with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed on outages
  • Work with vendors/partners as needed to resolve client issues
  • Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis
  • Document all client issues, meeting discussions and requests/concerns, and develop a plan to address until the client is satisfied that their issues have been successfully addressed

Additional Duties and Responsibilities:
  • Maintain a high level of client satisfaction
  • Work in a team and communicate effectively
  • Manage clients licensing and inventory
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Address and help resolve and service issues that may arise
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Regularly document processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as they occur
  • Maintain certifications required for the position

Qualification:
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care
  • Comfortably discuss technical issues and offer suggested solutions
  • Ability to multi-task and adapt to changes quickly
  • Ability to de-escalate the situation
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Managed Service Provider experience is highly desired

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.

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