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Msp Technical Account Manager Jobs (NOW HIRING)

GDI Infotech

Technical Account Manager

Albuquerque, NM · On-site

Technical Account Manager Employment Type: Full-Time GDI Infotech is partnering with a growing Managed Services Provider (MSP) seeking an experienced Technical Account Manager (TAM) to serve as the ...

Ivionics

Technical Account Manager

Hauppauge, NY · On-site

Technical Account Manager Are you a relationship-driven technologist who thrives at the ... Experience improving service delivery processes and margins in an MSP IVIONICS is committed to ...

Red Cup IT

MSP Technical Project Manager

Red Cup IT is seeking an MSP Technical Project Manager who will be responsible for planning ... • Collaborate with account management and sales to provide project estimates, identify ...

Kaseya Careers

Technical Account Manager

Miami, FL · Remote

Position Summary Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help ... Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and ...

QualityIP

TAM- Technical Account Manager

Kent, OH · On-site

Technical Account Manager About QualityIP: QualityIP is distinguished as one of the most advanced ... Monitor and manage the delivery of MSP services to ensure they meet client expectations. * Identify ...

Kaseya Careers

Technical Account Manager

Miami, FL · On-site

Position Summary Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help ... Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and ...

QualityIP

TAM- Technical Account Manager

Kent, OH

Technical Account Manager About QualityIP: QualityIP is distinguished as one of the most advanced ... Monitor and manage the delivery of MSP services to ensure they meet client expectations. Identify ...

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Msp Technical Account Manager information

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$40K

$86.4K

$169K

How much do msp technical account manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for msp technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is an MSP Technical Account Manager?

An MSP Technical Account Manager is a professional who acts as the primary point of contact between a Managed Service Provider (MSP) and its clients. They are responsible for understanding the client's technical needs, ensuring the delivery of IT services, and maintaining strong client relationships. Their role often includes overseeing service quality, providing technical guidance, and identifying opportunities for improvement. They also help translate business requirements into technical solutions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an MSP Technical Account Manager?

To excel as an MSP Technical Account Manager, you need a solid background in IT support, network administration, and customer relationship management, often supported by certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is typically required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are crucial soft skills in this role. These skills ensure effective IT service delivery, strong client satisfaction, and long-term partnership success for managed service providers.

How does an MSP Technical Account Manager typically collaborate with clients and internal technical teams?

As an MSP Technical Account Manager, you serve as the primary point of contact for clients, translating their business needs into technical solutions. You’ll regularly liaise with clients to understand their goals, coordinate with internal engineers to resolve issues, and oversee project delivery. Effective communication and proactive relationship management are essential, as you’ll facilitate meetings, provide updates, and ensure client satisfaction. This role requires balancing technical understanding with strong interpersonal skills to bridge the gap between clients and technical teams.

What is the difference between Msp Technical Account Manager vs Msp Account Executive?

AspectMsp Technical Account ManagerMsp Account Executive
Primary RoleTechnical support, client relationship management, ensuring service deliverySales, client acquisition, revenue growth
Required SkillsTechnical knowledge, customer service, problem-solvingSales skills, communication, negotiation
Work EnvironmentTechnical teams, client sites, support centersSales meetings, client presentations, CRM systems
CertificationsIT certifications (e.g., CompTIA, Cisco)Sales certifications (e.g., CRM, negotiation)

The Msp Technical Account Manager focuses on maintaining technical relationships and ensuring service quality, while the Msp Account Executive concentrates on sales and expanding client accounts. Both roles are essential in MSP companies but serve different functions within the client lifecycle.

What cities are hiring for Msp Technical Account Manager jobs?

Cities with the most Msp Technical Account Manager job openings:

What states have the most Msp Technical Account Manager jobs?

States with the most job openings for Msp Technical Account Manager jobs include:

What are popular job titles related to Msp Technical Account Manager jobs?

For Msp Technical Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Msp Technical Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.

Technical Account Manager

Los Angeles, CA • On-site, Remote

Red Cup IT, Inc.
Network Security • 11 - 50 employees
Learn more about Red Cup IT, Inc.external

Full-time

Re-posted 12 days ago

Key responsibilities

  • Audit client environments regularly to ensure they meet industry best practices and the MSP's standard stack.

  • Lead technical business reviews with clients to present health reports, risk assessments, and infrastructure roadmaps.

  • Identify technical gaps and draft scope of work for projects to improve or upgrade client infrastructure.

Job description

We are looking for a Technical Account Manager (TAM) at a Managed Service Provider (MSP) who is the bridge between a client's business goals and the MSP's technical execution. Unlike a standard Account Manager who focuses primarily on renewals and sales, a TAM is a highly technical consultant who ensures that a client's infrastructure actually aligns with industry best practices and their specific organizational needs.

Core Responsibilities

The TAM role is often summarized as "The Guardian of the Client Standards." They are proactive rather than reactive.

  • Technology Alignment: Regularly auditing client environments against the MSP's "Standard Stack" (e.g., ensuring all firewalls, backups, and cloud configurations meet specific security and performance benchmarks).
  • Technical Business Reviews (TBRs): Leading quarterly or semi-annual meetings with clients to present health reports, risk assessments, and infrastructure roadmaps.
  • Strategic Roadmapping: Developing 1-3 year technology plans that forecast hardware replacement cycles, cloud migrations, and security upgrades.
  • Project Scoping: Identifying technical gaps (e.g., an aging server) and drafting the initial scope of work (SOW) for the project team to implement.
  • Escalation Management: Serving as the senior point of contact for complex technical issues that the help desk cannot resolve or that have significant business impact.
  • Vendor Management: Acting as the client's advocate when dealing with third-party vendors (ISPs, line-of-business software providers, etc.).
TAM vs. vCIO: What's the Difference?

In many MSPs, these roles overlap, but they have distinct focuses:

FeatureTechnical Account Manager (TAM)Virtual CIO (vCIO)Primary FocusTechnical standards and alignment.Business strategy and ROI.Conversation"Is your backup configured correctly?""How can IT help you increase revenue?"DeliverableAlignment reports and project quotes.IT budgets and multi-year strategies.PerspectiveInternal infrastructure health.External business competition/compliance.


Required Skills & Qualifications

A successful TAM needs to be "bilingual"-fluent in both "Server-speak" and "C-Suite-speak."

Technical Skills
  • Infrastructure Depth: Advanced knowledge of Microsoft 365 (Intune, SharePoint, Azure AD), Virtualization (VMware/Hyper-V), and Networking (VLANs, Firewalls, VPNs).
  • Cybersecurity Frameworks: Familiarity with NIST, CIS, or SOC2 standards to ensure client environments are compliant.
  • Documentation: Proficiency in MSP tools like ITGlue, Liongard, or Hudu to maintain "the source of truth" for client environments.
Soft Skills
  • Consultative Selling: The ability to recommend solutions (upselling) based on actual technical needs rather than just hitting a sales quota.
  • Public Speaking: Comfort presenting technical data to non-technical business owners or board members.
  • Empathy & Patience: Navigating high-pressure situations when a client is frustrated by technical debt or outages.
Key Performance Indicators (KPIs)

How is a TAM's success measured? It's usually a mix of technical health and financial growth.

  1. Alignment Score: The percentage of a client's environment that matches the MSP's best-practice standards.
  2. Reactive Hours per Endpoint (RHe): A primary goal is to reduce the number of support tickets a client submits by proactively fixing the root causes.
  3. Client Retention Rate: Ensuring the client stays satisfied and sees the value of the MSP.
  4. Project Revenue: The value of the technology upgrades recommended and successfully scoped by the TAM.
Experience Requirements
  • Education: Bachelor's degree in IT, CS, or equivalent experience.
  • Certifications: CompTIA Network+/Security+, Microsoft 365 Certified: Administrator Expert, or specialized vendor certs (Cisco, Fortinet, Sophos).
  • Experience: 5+ years in a senior technical role (Tier 3 Tech or Team Lead) with at least 1-2 years in a client-facing or advisory capacity.
Employment Type: FULL_TIME

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