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Msp Technical Account Manager Jobs (NOW HIRING)

QualityIP

TAM- Technical Account Manager

Kent, OH · On-site

Technical Account Manager About QualityIP: QualityIP is distinguished as one of the most advanced ... Monitor and manage the delivery of MSP services to ensure they meet client expectations. * Identify ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Create, manage, and maintain user accounts through Active Directory or other cloud-based identity ...

QualityIP

TAM- Technical Account Manager

Kent, OH · On-site

$60K - $110K/yr

Technical Account Manager About QualityIP: QualityIP is distinguished as one of the most advanced ... manage the delivery of MSP services to ensure they meet client expectations. • Identify ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and ... MSP experience strongly preferred. Technical Expertise * Microsoft 365, Azure AD, Windows 10/11 ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Create, manage, and maintain user accounts through Active Directory or other cloud-based identity ...

Next Step Innovation

Technical Account Manager

Clinton, MS · Hybrid

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and ... MSP experience strongly preferred. Technical Expertise * Microsoft 365, Azure AD, Windows 10/11 ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and ... MSP experience strongly preferred. Technical Expertise * Microsoft 365, Azure AD, Windows 10/11 ...

Pixel Machinery

Technical Account Manager

Requirements * 5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role (MSP experience strongly preferred). * Strong technical foundation with experience ...

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Msp Technical Account Manager information

See salary details

$40K

$86.4K

$169K

How much do msp technical account manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for msp technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is an MSP Technical Account Manager?

An MSP Technical Account Manager is a professional who acts as the primary point of contact between a Managed Service Provider (MSP) and its clients. They are responsible for understanding the client's technical needs, ensuring the delivery of IT services, and maintaining strong client relationships. Their role often includes overseeing service quality, providing technical guidance, and identifying opportunities for improvement. They also help translate business requirements into technical solutions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an MSP Technical Account Manager?

To excel as an MSP Technical Account Manager, you need a solid background in IT support, network administration, and customer relationship management, often supported by certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is typically required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are crucial soft skills in this role. These skills ensure effective IT service delivery, strong client satisfaction, and long-term partnership success for managed service providers.

How does an MSP Technical Account Manager typically collaborate with clients and internal technical teams?

As an MSP Technical Account Manager, you serve as the primary point of contact for clients, translating their business needs into technical solutions. You’ll regularly liaise with clients to understand their goals, coordinate with internal engineers to resolve issues, and oversee project delivery. Effective communication and proactive relationship management are essential, as you’ll facilitate meetings, provide updates, and ensure client satisfaction. This role requires balancing technical understanding with strong interpersonal skills to bridge the gap between clients and technical teams.

What is the difference between Msp Technical Account Manager vs Msp Account Executive?

AspectMsp Technical Account ManagerMsp Account Executive
Primary RoleTechnical support, client relationship management, ensuring service deliverySales, client acquisition, revenue growth
Required SkillsTechnical knowledge, customer service, problem-solvingSales skills, communication, negotiation
Work EnvironmentTechnical teams, client sites, support centersSales meetings, client presentations, CRM systems
CertificationsIT certifications (e.g., CompTIA, Cisco)Sales certifications (e.g., CRM, negotiation)

The Msp Technical Account Manager focuses on maintaining technical relationships and ensuring service quality, while the Msp Account Executive concentrates on sales and expanding client accounts. Both roles are essential in MSP companies but serve different functions within the client lifecycle.

What cities are hiring for Msp Technical Account Manager jobs?

Cities with the most Msp Technical Account Manager job openings:

What states have the most Msp Technical Account Manager jobs?

States with the most job openings for Msp Technical Account Manager jobs include:

What are popular job titles related to Msp Technical Account Manager jobs?

For Msp Technical Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Msp Technical Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.

Technical Account Manager - MSP

Wilmington, NC • On-site

CW IT SUPPORT INC
See more jobs at CW IT SUPPORT INCexternal

$74K/yr

Full-time

Re-posted 4 days ago

Job description

Technical Account Manager

Job Purpose:  The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less.  Managing an account involves a few key outcomes:

  1. Client Retention and Attention - working to resolve any issues or frustrations they might have through regular client check-in calls (you would work with management / technical support teams to fix the issues, you would not be the one fixing technical problems directly). 
  2. Client MRR Growth - Making appropriate recommendations so that the client's monthly spend increases approximately 20% annually due to new products or services they purchase through CW IT Support that have a recurring component, such as additional cyber security, new users / device licenses, M365 products, etc. 
  3. Project Sales / One-time Revenue Sales - Creating, presenting, and closing proposals for projects that would benefit the client, such as network upgrades, phone systems, M365 migrations, computer replacements, etc.

Position Metrics / KPIs:

  1. Key Activities
    1. # of client check-in calls or visits
    2. # of TBRs Performed (Technology Business Reviews)
    3. # of Proposals Delivered
  2. Key Results
    1. # of Proposals Won
    2. One-time Revenue Sold
    3. Monthly Recurring Revenue Sold (upticks)
    4. Total MRR under Management

Key Competencies:

  • Customer Service and Communication Skills, in person, over video, and on the phone.  First and foremost, this is a customer service position with client retention as the number 1 goal.
  • Technical Knowledge:
    • M365 Technologies in terms of features, benefits, how it works
    • Microsoft Azure Fundamentals
    • Intune / Endpoint Management Fundamentals
    • Microsoft Windows 10 / 11 Fundamentals
    • VoIP Technology Fundamentals
    • Competency in using Word, Excel, PowerPoint
    • Typing of 50+ WPM
    • Networking Fundamentals
      • Firewalls / Routers, Switches, Cabling, Network Rack Setups, WiFi Technology
  • Sales Ability
    • Estimating / Quoting Experience
    • Presentation / Closing Experience (with existing clients)
    • Prior Account Management Experience

Compensation:  $50,000 base salary + bonuses + profit sharing + benefits.  Total comp expected to be $60,000+

Bonus Structure:  Bonuses are based your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage. 

Project Revenue Bonus on Personal Sales:

$50,000 per quarter - $0 Bonus (QUOTA)

$60,000+ per quarter - $1,000 Bonus

$75,000+ per quarter - $2,000 Bonus

$90,000+ per quarter - $3,000 Bonus

MRR Bonus (based upon MRR growth for accounts you manage):

$2,000 per quarter QUOTA = no bonus

Red Goal:  $3,000 per quarter = $1,500 Bonus

Yellow Goal:  $4,000 per quarter = $2,000 Bonus

Green Goal:  $5,000 Per quarter = $2,500 Bonus

Bonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter

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