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Msp Account Manager Jobs in Ridgefield, CT (NOW HIRING)

Kaseya Careers

Strategic Account Manager

Norwalk, CT · On-site

... SaaS, MSP, or IT services environment. * Demonstratedtrack recordmanaging multimillion-dollar ... strategic account plans. Preferred Qualifications * Background in IT management software ...

Lila Medlink LLC

Surgical Technologist

Valhalla, NY · On-site

$37.60 - $56.40/hr

The MSP requires specific submission paperwork for White Plains Hospital direct-hire panels--verify the exact submittal requirements checklist with the account manager prior to uploading the file.

Lila Medlink LLC

Surgical Technologist

White Plains, NY · On-site

$37.60 - $56.40/hr

The MSP requires specific submission paperwork for White Plains Hospital direct-hire panels--verify the exact submittal requirements checklist with the account manager prior to uploading the file.

Stem Xpert

Informatica ETl Developer

Stamford, CT · On-site

... Service Providers (MSP), Vendor Management Systems (VMS) or similar internal VMO programs ... teams, anchored by tenured Account/Delivery Managers who are accountable for defining and ...

All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Ridgefield, CT

Msp Account Manager information

See Ridgefield, CT salary details

$29.4K

$65.5K

$105.6K

How much do msp account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for msp account manager in Ridgefield, CT is $65,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What cities near Ridgefield, CT are hiring for Msp Account Manager jobs?

Cities near Ridgefield, CT with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Ridgefield, CT as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,549 per year, or $31.5 per hour.

Strategic Account Manager

Norwalk, CT • On-site

Kaseya Careers
See more jobs at Kaseya Careersexternal

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Re-posted 5 days ago

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions.

Key Responsibilities
  • Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans.
  • Account Growth:Identifyexpansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customerobjectivesand Kaseya's solutions.
  • Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction tomaintainhigh retention rates across assigned accounts.
  • Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.
  • Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
  • Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.
  • Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client's long-term IT strategy.
Required Qualifications
  • 5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
  • Demonstratedtrack recordmanaging multimillion-dollar portfolios and achieving account growth and retention goals.
  • Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
  • Excellent written and verbal communication skills, including presentation and storytelling abilities.
  • Experience inbuilding and executing strategic account plans.
Preferred Qualifications
  • Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
  • Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
  • Bachelor's degree in Business, Technology, or related field. MBA is a plus.
Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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