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Msp Account Manager Jobs in Ridgefield, CT (NOW HIRING)

Stem Xpert

Informatica ETl Developer

Stamford, CT · On-site

... Service Providers (MSP), Vendor Management Systems (VMS) or similar internal VMO programs ... teams, anchored by tenured Account/Delivery Managers who are accountable for defining and ...

All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Ridgefield, CT

Msp Account Manager information

See Ridgefield, CT salary details

$29.4K

$65.5K

$105.6K

How much do msp account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for msp account manager in Ridgefield, CT is $65,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What cities near Ridgefield, CT are hiring for Msp Account Manager jobs?

Cities near Ridgefield, CT with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Ridgefield, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,549 per year, or $31.5 per hour.

Account Manager (Life Sciences)

Cynet Corp

New Haven, CT • Remote

Full-time

Re-posted 4 days ago

Job description

Join an award-winning organization that delivers world-class talent solutions. Working within a vibrant, high-velocity team, you will bring your operational energy and strategic expertise to manage, farm, and scale major existing national and regional enterprise accounts within the Life Sciences, IT, and Engineering MSP, VMS, and SOW spaces.

About the Role

The Staffing Account Manager is responsible for driving client success, account growth, and portfolio profitability across enterprise accounts within Life Sciences, Clinical Research, Engineering, and related professional services. Serving as the primary link between clients, MSP partners, and delivery teams, this role oversees contingent workforce programs, staff augmentation engagements, SOW-based projects, and enterprise-scale MSP delivery. Success requires a strong understanding of workforce and consulting services to ensure exceptional delivery, client satisfaction, compliance, and long-term business growth.

What will you be doing day to day?
  • Account Farming & Penetration: Navigate deep into existing enterprise accounts to map out new hiring departments, secure SOW projects, uncover hidden manager needs, and expand active billable contractor headcount.
  • Performance & Metrics Tracking: Monitor and improve daily delivery metrics—such as our response times and submittal-to-hire ratios—to ensure our agency maintains its top-tier supplier status with the client.
  • VMS Delivery & Compliance Governance: Navigate daily workflows within major vendor management systems (e.g., Fieldglass, Beeline) ensuring strict compliance with client SLAs, SOW deliverables, tiering structures, and onboarding policies.
  • Recruitment Team Alignment: Translate complex client requirements into actionable instructions for internal recruiting teams; conduct candidate quality reviews before final submission.
  • Strategic Client Partnership: Conduct regular business reviews (QBRs) and execute client visits to position Cynet as a consultative, deliverables-based partner rather than a transactional vendor.

Requirements

Your Experience
  • 5+ years of overall experience with a proven track record specifically within the Supplier-Side Staffing Industry (Staffing agency pedigree is a non-negotiable requirement).
  • 3+ years of direct experience navigating large-scale MSP/VMS corporate accounts or SOW programs and managing/steering delivery teams.
  • Proven domain familiarity supporting Life Sciences (Clinical Research, Pharma, Regulatory, QA, or Manufacturing) or highly technical Engineering verticals.
  • Demonstrated stability and career progression within an agency environment (meeting the 2-3+ year tenure benchmark).
Your Skills
  • MSP & SOW Navigation: Mastery of enterprise VMS platforms (SAP Fieldglass, Beeline, Magnit, etc.) and a deep understanding of how to manage both high-volume staff augmentation and deliverables-based milestones.
  • Account Mapping: Ability to move past automated portals to strategically network with line managers and expand business organically.
  • Advanced Communication: Exceptional negotiation, presentation, and data-driven consulting skills when communicating with Director and VP-level stakeholders.
  • Tech Savvy: Fluid competency with modern ATS tracking, Looker/analytics dashboards, and modern sourcing mechanics.

Note: Candidate must reside within the East Coast / Northeast corridor (New England down to Raleigh, NC).