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Msp Account Manager Jobs in Alaska (NOW HIRING)

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Account management * Customer success * vCIO services * Client experience * Experience working within a similarly sized MSP environment (approximately 30-90 employees) * Demonstrated success ...

MSP Hire, Inc.

Client Technology Advisor (vCIO)

Juneau, AK · On-site

$80K - $120K/yr

You have 5+ years of experience in account management, client success, or technology advisory roles--ideally within an MSP or IT services environment. * You understand the full client lifecycle and ...

MSP Hire

Client Technology Advisor (vCIO)

Juneau, AK · On-site

$122K - $123K/yr

You have 5+ years of experience in account management, client success, or technology advisory roles--ideally within an MSP or IT services environment. * You understand the full client lifecycle and ...

MSP Hire, Inc

Client Technology Advisor (vCIO)

Juneau, AK · On-site

$14 - $16.50/hr

You have 5+ years of experience in account management, client success, or technology advisory roles-ideally within an MSP or IT services environment. * You understand the full client lifecycle and ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

You've led customer experience, account management, or client success functions for 5+ years within an MSP or IT service-based environment. * You understand the full client lifecycle, including sales ...

MSP Hire, Inc.

L1 Help Desk Technician

Juneau, AK · On-site

$50K - $65K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... Triage and resolve common issues--password resets, account lockouts, printer and peripheral ...

All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Alaska

Msp Account Manager information

See Alaska salary details

$31.8K

$70.9K

$114.2K

How much do msp account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for msp account manager in Alaska is $70,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What are popular job titles related to Msp Account Manager jobs in Alaska?

For Msp Account Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Msp Account Manager jobs in Alaska look for?

The top searched job categories for Msp Account Manager jobs in Alaska are:

What cities in Alaska are hiring for Msp Account Manager jobs?

Cities in Alaska with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Alaska as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $70,880 per year, or $34.1 per hour.

Director of Customer Experience

MSP Hire, Inc

Juneau, AK • On-site

$1.1K/wk

Other

Medical, Vision, Retirement

Re-posted 23 days ago

Job description

Director of Customer Experience
Director of Customer Experience
Hansen Gress | Juneau, Alaska
Build the client experience engine for one of Alaska's fastest-growing MSPs.
Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an expanding presence in Anchorage. We're a 26-person team today, growing quickly and intentionally, with a clear vision for what the next stage of our company looks like.
We aren't a corporate machine, and we don't want to become one.
We run lean. We trust our people. We value accountability over bureaucracy and relationships over rigid hierarchy. We believe great leaders work alongside their teams, not above them.
As we continue to grow, we're looking for a Director of Customer Experience to take ownership of the entire client journey and help us build a scalable, repeatable, MSP-specific customer experience model.
This isn't a role for someone who wants to learn how an MSP operates.
We're looking for someone who has already done it.
What You'll Be Responsible For
You'll own and improve the entire client lifecycle, including:
  • Sales alignment
  • Client onboarding
  • Account management
  • Client retention
  • Strategic account planning
  • Executive business reviews
  • Escalation management
  • Client communication standards
  • Customer health monitoring
You'll work closely with executive leadership to ensure that every client receives a consistent, high-quality experience from the first sales conversation through long-term partnership.
What You'll Do
Build and Standardize the Client Experience
  • Develop and implement repeatable customer experience playbooks
  • Create standardized onboarding processes
  • Establish customer health frameworks and account scoring systems
  • Implement communication standards across all client-facing teams
  • Build measurable client success processes that can scale with growth
Lead Sales, Onboarding, and Account Management
  • Align sales commitments with operational delivery
  • Improve handoffs between sales, onboarding, and service teams
  • Establish clear ownership throughout the client lifecycle
  • Ensure client expectations consistently align with delivered services
  • Create systems that reduce friction and improve the overall customer experience
Establish Strategic Account Management Programs
  • Build and implement QBR and strategic account review programs
  • Develop communication rhythms that strengthen long-term relationships
  • Coach account managers to become trusted business advisors
  • Create standards for account planning and client engagement
Improve Retention and Client Health
  • Develop measurable customer health metrics
  • Identify early warning signs for at-risk accounts
  • Create proactive retention strategies
  • Use data and client feedback to drive continuous improvement
  • Serve as an escalation point for key client relationships
Develop and Mentor Client-Facing Teams
  • Coach and develop account managers and client-facing employees
  • Create accountability, structure, and growth opportunities within the team
  • Lead by example and remain willing to roll up your sleeves when necessary
  • Build processes first and then build teams around those processes
What We're Looking For
Required Experience
  • 5+ years of leadership experience within a Managed Services Provider
  • Experience leading one or more of the following functions within an MSP:
    • Service delivery
    • Account management
    • Customer success
    • vCIO services
    • Client experience
  • Experience working within a similarly sized MSP environment (approximately 30-90 employees)
  • Demonstrated success improving client retention, customer satisfaction, and long-term account growth
The Ideal Candidate Will Bring
  • Proven MSP customer experience playbooks
  • Established onboarding frameworks
  • Customer health scoring methodologies
  • QBR and strategic review processes
  • Escalation and client communication frameworks
  • Experience building and documenting repeatable processes
  • The ability to teach, mentor, and elevate existing teams
You Are Someone Who...
  • Builds trust quickly
  • Communicates exceptionally well
  • Is comfortable leading through influence rather than authority
  • Can move easily between executive conversations and day-to-day operational details
  • Is equally comfortable with strategy and execution
  • Takes ownership
  • Understands that relationships are the foundation of every successful MSP
Alaska Matters
We're looking for someone who isn't simply willing to relocate.
We're looking for someone who genuinely wants to build a life in Alaska.
Juneau offers a unique combination of meaningful work, strong community, and unmatched access to the outdoors. If mountains, trails, water, and a close-knit community sound appealing, we'd love to talk.
Work Location
  • Based in Juneau, Alaska
  • Regular travel within Alaska, including Anchorage and surrounding communities
  • Flexible work arrangements within Alaska
  • This is not a fully remote position
Compensation and Benefits
  • Salary: $110,000-$130,000 DOE
  • Health insurance, including vision coverage
  • Retirement plan
  • Mobile device reimbursement
  • Flexible scheduling
  • Relocation assistance

If you've built client experience programs inside an MSP and are ready to help shape the future of a growing Alaska-based organization, we'd love to hear from you.

Apply