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Client Account Manager (MSP)

Lake Elsinore, CA · On-site

$27 - $32/hr

This role is ideal for a commercially strong account manager with MSP or IT services experience, strong consultative selling skills, and enough technical fluency to lead first-pass discovery and ...

Versa Networks

MSP Account Executive - Chicago

Chicago, IL · On-site +1

$200K - $280K/yr

As a Channel Account Manager, you will be responsible for managing our channel partners and driving ... Manage Channel Partnerships: Build and maintain strong relationships with our existing channel ...

NinjaOne

Enterprise Account Executive, MSP

NC · On-site +1

$300K/yr

About the Role The Enterprise Account Executive, MSP is a strategic, quota-carrying sales role ... Experience with Salesforce or a comparable CRM * You align with our values Curiosity, Integrity ...

NinjaOne

About the Role The Enterprise Account Executive, MSP is a strategic, quota-carrying sales role ... Experience with Salesforce or a comparable CRM * You align with our values Curiosity, Integrity ...

NinjaOne

Enterprise Account Executive, MSP

Kansas, KS · On-site +1

About the Role The Enterprise Account Executive, MSP is a strategic, quota-carrying sales role ... Experience with Salesforce or a comparable CRM * You align with our values Curiosity, Integrity ...

NinjaOne

About the Role The Enterprise Account Executive, MSP is a strategic, quota-carrying sales role ... Experience with Salesforce or a comparable CRM * You align with our values Curiosity, Integrity ...

A-LIGN External

Channel Account Manager, MSP

About The Role The Channel Account Manager, MSP works independently and collaboratively to execute go-to-market activities that support partner-led growth. In this role, you will identify, mobilize ...

A-LIGN External

OR

About The Role The Channel Account Manager, MSP works independently and collaboratively to execute go-to-market activities that support partner-led growth. In this role, you will identify, mobilize ...

2 J DATA

Account Manager

Jupiter, FL · Hybrid

$17 - $22/hr

Account Manager - 2JData (Managed IT Services) ***** This position is in office ***** Jupiter, FL ... Own and manage relationships for a portfolio of MSP clients * Conduct regular business reviews ...

2 J DATA

Account Manager

Jupiter, FL · Hybrid

$17 - $22/hr

Account Manager - 2JData (Managed IT Services) ***** This position is in office ***** Jupiter, FL ... Own and manage relationships for a portfolio of MSP clients * Conduct regular business reviews ...

VIP IT

MSP Technical Account Manager

Glendale, CA · On-site

$72K - $100K/yr

Ability to manage multiple accounts without losing detail Nice-to-Have * Experience in an MSP environment * Familiarity with RMM/PSA tools (ConnectWise, Autotask, Ninja, etc.) * Exposure to ...

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Msp Account Manager information

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$29.5K

$65.8K

$106K

How much do msp account manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for msp account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.
More about Msp Account Manager jobs
What cities are hiring for Msp Account Manager jobs? Cities with the most Msp Account Manager job openings:
What are the most commonly searched types of Msp Account jobs? The most popular types of Msp Account jobs are:
What states have the most Msp Account Manager jobs? States with the most job openings for Msp Account Manager jobs include:
What job categories do people searching Msp Account Manager jobs look for? The top searched job categories for Msp Account Manager jobs are:
Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, and 27% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Account Manager

Account Manager

Forward Slash Technology

Saint Louis, MO • On-site

Full-time

Posted 24 days ago

Job description

Strategic Client Advisor | MSP Account Leadership | IT Lifecycle Management
Forward Slash Technologyis a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider (MSP) offering comprehensive IT, voice, and data services to small and mid-sized businesses across the Midwest area. Our clients rely on us for proactive infrastructure management, security best practices, and thoughtful technology strategy. With a reputation for responsiveness, precision, and partnership, we aim to empower our clients to grow confidently in a connected world.
We are a collaborative team of professionals who believe in high-touch, white glove service, continuous learning, and operational excellence. We value integrity, ownership, and a proactive approach to solving problems - both internally and on behalf of our clients.
POSITION SUMMARY
The Account Manager (AM) serves as a strategic client advisor, trusted relationship builder, and internal project navigator. This role is responsible for managing client accounts across the full-service lifecycle-from initial intake to solution delivery and post-launch sustainment. A successful AM is fluent in business process, technology lifecycle planning, and sales fundamentals, and excels in both proactive communication and cross-functional collaboration.
At Forward Slash Technology, Account Managers play a key role in supporting clients across industries such as healthcare, legal, municipal government, and professional services. These organizations rely on our team to guide them through complex technology decisions involving cybersecurity, compliance, infrastructure growth, and digital transformation. The AM ensures alignment between client business objectives and technical solutions - driving client satisfaction, retention, and long-term partnership.
KEY RESPONSIBILITIES
Client Relationship Management
  • Act as the primary liaison for a portfolio of assigned clients
  • Develop long-term relationships and strategic account plans to guide client success
  • Conduct regular check-ins and technology roadmap reviews
  • Serve as client advocate internally, ensuring satisfaction and proactive issue resolution
  • Monitor client usage patterns and address gaps in adoption or service
  • Drive client retention through proactive lifecycle planning and satisfaction tracking (e.g., QBRs, NPS follow-up)

Solution Development & Quoting
  • Lead intake and discovery efforts for client requests
  • Coordinate with Engineering and Sales Engineering to ensure quotes reflect both technical accuracy and business value, reducing scope creep and ensuring delivery success
  • Evaluate opportunities using a structured quote qualification model (simple vs. full project)
  • Translate technical concepts into clear business language for client presentations
  • Manage pricing reviews, proposal timelines, and documentation in KQM and Autotask

Project Coordination & Delivery Oversight
  • Participate in pre-implementation meetings and handoff processes
  • Track client approvals and ensure readiness for launch phases
  • Serve as an escalation point for project deviations in scope, cost, or timeline
  • Verify solution alignment throughout delivery lifecycle
  • Facilitate post-launch follow-up and client satisfaction surveys

Sales & Growth Enablement
  • Drive upsells and cross-sell opportunities through relationship-building and lifecycle awareness
  • Achieve quarterly client retention and account growth targets
  • Support business development and marketing campaigns with client insights
  • Maintain awareness of industry trends, pricing models, and competitive landscape
  • Track KPIs such as quote-to-win ratio and client follow-up responsiveness to improve account performance and service efficiency

QUALIFICATIONS
Required
  • 3+ years of client-facing experience in account management, project management, or technical sales
  • Bachelor's degree in Business, Communications, IT, or a related field - or equivalent experience
  • Proven ability to manage multiple accounts and priorities concurrently
  • Strong verbal and written communication skills, including executive-level presentation ability
  • Familiarity with quoting tools (e.g., KQM), CRMs and PSAs (e.g., Autotask), and documentation systems (e.g., IT Glue)
  • Proficiency in Microsoft Office Suite

Preferred
  • Prior experience in a Managed Services Provider (MSP) or IT services organization
  • Knowledge of hardware, licensing, and technology procurement practices
  • Exposure to business process evaluation and strategic planning
  • Understanding of network infrastructure and cyber security concepts
  • Familiarity with service agreements, renewals, and client SLAs

CORE COMPETENCIES
  • Strategic Thinking & Business Acumen
  • Client-Centered Communication
  • Operational Follow-Through
  • Process-Oriented Mindset
  • Team Collaboration
  • Initiative and Accountability
  • Quoting & Sales Fundamentals

Compliance & Background Requirements
To maintain employment with our company, by mandate, each employee MUST
  • Be a U.S. Citizen and hold a valid driver's license with a clean driving record
  • Pass a MSHP/Federal fingerprint-based background check
  • Complete the CJIS Security & Privacy Training Certification

WHY JOIN FST?
  • Join a growing company where your work has visible impact
  • Collaborate with seasoned engineers and business professionals
  • Learn from a high-performing team in a supportive environment
  • Be part of a company where documentation, process clarity, and continuous learning are foundational to how we deliver results
  • Support clients ranging from 20 to 300 users and contribute to a fast-growing, multi-disciplinary team shaping the future of SMB IT in the Midwest

This is a full-time, onsite position based in our St Louis, MO office.

Apply