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Msp Account Manager Jobs (NOW HIRING)

Apex Technology

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Account Manager

Cornelius, NC · On-site

$85K - $95K/yr

***** WE ARE AN MSP, NOT A STAFFING FIRM. LOCAL CANDIDATES ONLY PLEASE ***** *****SUMMARY***** The Account Manager owns the primary client relationship and the account planning process for an assigned ...

Apex Technology

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Account Manager

Cornelius, NC · On-site

$85K - $95K/yr

***** WE ARE AN MSP, NOT A STAFFING FIRM. LOCAL CANDIDATES ONLY PLEASE ***** *****SUMMARY***** The Account Manager owns the primary client relationship and the account planning process for an assigned ...

bingoo

On Site Coordinator

Spokane, WA

This includes serving as Compliance Auditor for all HCPs, as a Recruiter for the subcontractor when submitting profiles to a MSP account; and as an Account Manager Coordinator when confirming ...

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All JobsMsp Account Manager Jobs

Msp Account Manager information

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$29.5K

$65.8K

$106K

How much do msp account manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for msp account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.
More about Msp Account Manager jobs
What cities are hiring for Msp Account Manager jobs? Cities with the most Msp Account Manager job openings:
What are the most commonly searched types of Msp Account jobs? The most popular types of Msp Account jobs are:
What states have the most Msp Account Manager jobs? States with the most job openings for Msp Account Manager jobs include:
What job categories do people searching Msp Account Manager jobs look for? The top searched job categories for Msp Account Manager jobs are:
Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, 17% Hybrid, and 17% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Account Manager

Account Manager

Apex Technology

Cornelius, NC • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

***** WE ARE AN MSP, NOT A STAFFING FIRM. LOCAL CANDIDATES ONLY PLEASE *****

*****SUMMARY*****

The Account Manager owns the primary client relationship and the account planning process for an assigned portfolio of managed services clients. This role is responsible for strengthening client relationships, identifying business and technology risk, supporting retention, and helping clients stay aligned with agreed-upon IT direction.

The Account Manager leads client communication, account reviews, and ongoing planning while partnering with internal teams and escalating higher-order strategy and solution design as needed.

***** PRIMARY RESPONSIBILITIES*****

Client Relationship and Account Planning

  • Own the primary client relationship for assigned accounts
  • Build and maintain relationships with decision-makers, operational leaders, and key technical contacts
  • Develop and maintain account plans aligned to client priorities, risks, and lifecycle needs
  • Lead regular client reviews based on account tier and client need
  • Maintain visibility into client satisfaction, retention risk, and stakeholder alignment

Technical Awareness and Risk Identification

  • Review client environments, service trends, lifecycle exposure, security gaps, and recurring issues
  • Translate technical findings into clear, practical client communication
  • Maintain visibility into client roadmap progress and outstanding risks
  • Partner with service teams to surface patterns and ensure follow-through on identified issues

Growth and Commercial Development

  • Identify and advance opportunities for additional services, improvements, and project work
  • Support client awareness of lifecycle needs and upcoming changes
  • Drive account growth through relevant, timely recommendations, not transactional quoting
  • Escalate higher-order strategy, solution design, and proposal development to senior advisory leadership

Communication and Documentation

  • Communicate effectively with both executive and operational stakeholders
  • Maintain accurate records, meeting notes, and action items in ConnectWise and related systems
  • Ensure consistent documentation of account activity, risks, and opportunities

Role Boundaries and Operational Alignment

  • Understand contract scope, service standards, and out-of-scope considerations
  • Align with service and sales leadership on client priorities and concerns
  • Support client success through coordination and escalation without owning day-to-day support or project delivery

***** REQUIRED QUALIFICATIONS *****

  • 10+ years in MSP account management, client success, or service relationship management
  • Bachelor’s degree
  • Working understanding of managed IT environments (Microsoft 365, Azure, endpoint management, backups, networking, cybersecurity fundamentals)
  • Ability to communicate technical topics clearly to non-technical stakeholders
  • Strong client-facing communication and meeting leadership skills
  • Ability to manage multiple accounts and maintain consistent follow-through
  • Ability to identify risk, surface issues early, and keep momentum with clients

*****PREFERRED QUALIFICATIONS*****

  • Experience in MSP account management
  • Experience managing a portfolio of client relationships with accountability for retention
  • Experience leading client meetings, reviews, and ongoing communication cadence
  • Experience maintaining account records, notes, and activity in PSA/CRM systems

*****WHAT THIS ROLE IS NOT*****

  • Not a helpdesk or technical support role
  • Not a project management role
  • Not a quota-driven sales position
  • Not responsible for solution design, proposal development, or project delivery

*****WHAT MAKES SOMEONE SUCCESSFUL HERE*****

  • Builds strong, trust-based client relationships
  • Communicates consistently and follows through on commitments
  • Identifies and surfaces risk early
  • Stays organized across multiple accounts and priorities
  • Documents activity and maintains discipline in systems and process

*****BENEFITS*****

  • Competitive salary based on experience and qualifications
  • Comprehensive benefits (Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays)
  • Quarterly incentives based on individual and team KPIs
  • On-the-job training and support
  • Team-based work environment

*****SCHEDULE*****

  • Monday–Friday, 8:00 AM–5:00 PM

*****WORK LOCATION*****

  • Onsite in Cornelius, NC
  • Hybrid work opportunity (up to 2 days/week) available after 90 days, based on performance

Company Description

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.
We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.