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Senior Msp Account Manager Jobs (NOW HIRING)

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships ...

Encompass IT

MSP Account Manager

Manchester, CT

Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Base Salary (50K) Plus Commission Job Summary The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on ...

OST INC

MSP Account Manager

Madison, WI

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Madison, WI area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day-to ...

OST INC

MSP Account Manager

Nashville, TN

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Nashville, TN area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day ...

OST, Inc.

MSP Account Manager

Madison, WI · On-site

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Madison, WI area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day-to ...

OST, Inc.

MSP Account Manager

Nashville, TN · On-site

MSP Vendor Management Account Manager ** This position requires candidates to be located in the Nashville, TN area ** Job Duties The MSP Vendor Management Account Manager is responsible for the day ...

Red Cup IT, Inc.

Senior MSP Engineer

Los Angeles, CA

$112K - $154K/yr

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting ... Collaborate with account management to provide technical input for roadmaps, proposals, and client ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

$27 - $45/hr

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

Red Cup IT Inc

Senior MSP Engineer

Los Angeles, CA · On-site +1

$112K - $154K/yr

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting ... Collaborate with account management to provide technical input for roadmaps, proposals, and client ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

FUSE3

MSP Account Manager

Fair Oaks, CA · On-site

Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap * Meet with clients in person and by phone to develop profitable opportunities * Schedule ...

Nexthink

MSP Account Director

Boston, MA

As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ... Prepare and give business reviews to the senior management team regarding progress and roadblocks ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ... Prepare and give business reviews to the senior management team regarding progress and roadblocks ...

Nexthink

MSP Account Director

Boston, MA

As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ... Prepare and give business reviews to the senior management team regarding progress and roadblocks ...

Nexthink

MSP Account Director

Boston, MA

As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ... Prepare and give business reviews to the senior management team regarding progress and roadblocks ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ... Prepare and give business reviews to the senior management team regarding progress and roadblocks ...

Nexthink

MSP Account Director

Boston, MA

As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ... Prepare and give business reviews to the senior management team regarding progress and roadblocks ...

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Senior Msp Account Manager information

See salary details

$41.5K

$100.6K

$159.5K

How much do senior msp account manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for senior msp account manager in the United States is $100,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $122,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Msp Account Manager vs Msp Account Manager?

AspectSenior Msp Account ManagerMsp Account Manager
CredentialsTypically requires more experience, certifications like CompTIA or Microsoft, and advanced industry knowledgeRequires relevant certifications and experience but generally less extensive
Work EnvironmentManages key accounts, develops strategic relationships, and oversees complex solutionsHandles daily client interactions, manages service delivery, and supports account growth
Employer & Industry UsageCommon in managed service providers, IT consulting firms, and technology companiesWidely used across MSPs, IT service companies, and tech vendors

The main difference between a Senior Msp Account Manager and an Msp Account Manager lies in experience, responsibilities, and strategic involvement. Senior managers typically handle larger accounts, develop long-term strategies, and require more advanced certifications. Both roles are vital in MSP environments, but the senior position involves higher-level client management and leadership responsibilities.

More about Senior Msp Account Manager jobs
What cities are hiring for Senior Msp Account Manager jobs? Cities with the most Senior Msp Account Manager job openings:
What states have the most Senior Msp Account Manager jobs? States with the most job openings for Senior Msp Account Manager jobs include:
What job categories do people searching Senior Msp Account Manager jobs look for? The top searched job categories for Senior Msp Account Manager jobs are:
Senior Msp Account Manager jobs near you
Infographic showing various Senior Msp Account Manager job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $100,597 per year, or $48.4 per hour.
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT • On-site

Full-time

Posted 3 days ago

Job description

Job Summary
The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.
Key Responsibilities
Client Relationship Management
  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.

Account Growth and Retention
  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.

Service Delivery Coordination
  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.

Financial Management
  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.

Strategic Input
  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.

Qualifications
Required Skills
  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.

Experience and Education
  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

Preferred Skills
  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.

Work Environment
  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.

Performance Metrics
  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.

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