Strategic Sales Account Manager Jobs (NOW HIRING)

• Responsible for supporting, sustaining and growing existing strategic customer accounts. 
• Develop new customer relationships and accounts, and develop a business plan to sustain year-over-year growth. 
• Participate in and/or lead internal and customer projects (ex. onboarding new customer).  
• Maximize sales within assigned customer locations and ensure sales goals are met.   
• Identify opportunities of customer’s future needs to drive sales.    
• Serve as a back-up for other Strategic Account Sales team members as needed. 

• Strive to meet all customer demands, requests, and inquiries efficiently and effectively, collaborating with other teams as necessary.  
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).   
• Advise customers and answer questions about products, product features, prices, and availability.   
• Resolve problems for customers and internal teams by trouble shooting, then researching and implementing solutions. Escalate unresolved problems to management.  

• Responsible for managing backorders, regional service level expectations and customer key performance indicators (KPIs). 
• Process orders placed by phone or email in a timely and accurate manner within the company’s enterprise resource planning (ERP) system.  
• Verify order details such as product availability, pricing, customer information and shipping details to prevent errors.  
• Acknowledge, enter, and send confirmations for customer orders for shipping and local deliveries. 
• Coordinate product deliveries to customers with warehouse personnel daily. 
• Schedule, coordinate and follow-up on shipments to guarantee timely and accurate deliveries. 
• Identify and resolve issues regarding orders and shipments. 
• Collaborate with the Sales Operations Coordinator on orders and delegate order management to them as needed. 

• Responsible for integrated parts labels, physical inventory, parts room organization and parts management.  
• Assist in the inventory planning function by providing accurate and timely input on sales trends. 
• Provide input to Operations for inventory planning of the location ensuring availability of product while assisting to realize supply efficiencies.  
• Identify where sales trends caused demand change and explore reasoning to implement corrective action or other adjustments to account for the trend.   
• Monitor inventory levels, warehouse stock and product flows.   
• Ensure data accuracy and integrity within ERP system.   

• Grow technical knowledge of parts essential to the heavy-duty vehicle aftermarket to answer customer questions, suggest options and support achieving sales. 
• Suggest sale of related parts when identical replacements are not available.   
• Effectively communicate features, benefits, and warranty policy information to customers.  
• Use catalogs and parts manuals to identify and sell heavy-duty truck and trailer parts.  
• Keep Sales and Operations aware of changes in the market, customers, and potential opportunities. 

• Bachelor’s Degree in sales, business or a related field OR 3-5 years of experience in sales is required.  
• Experience in heavy-duty transportation industry preferred. 
• Proven ability to make sales and maintain customer accounts.   
• Intermediate understanding and use of Microsoft Office Suite products. 
• Experience using an ERP system is preferred. 
• Ability to type 50+ words per minute.  
• Shown professionalism through clear and concise communication (written and verbal) with internal teams, external customers and key stakeholders.  
• Strong active listening and strategic influencing skills.  
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.   
• Ability to stay adaptable to changing environments and tasks.  
• Ability to self-motivate and work with minimal oversight. 
• Ability to manage priorities and meet multiple deadlines simultaneously.  
• Critical thinking skills and solution-oriented mindset.  
• Strong data entry skills (alphanumeric) required. 
• Team-oriented mindset and strong work ethic. 

• Must be able to lift/carry 50 lbs. infrequently.    
• Location varies between, in-office, remote office and on the road/traveling.  
• Travel required: 50% minimum – on the road or multi-state. Weekends possible. 

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match
• Life Insurance/Accidental Death/LTD – Company Paid
• Supplemental Life Insurance
• PTO after 30 days
• Paid Holidays after 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)
• Employees are eligible for benefits the 1st of the month after 60 days

#INDN