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Remote Critical Incident Manager Jobs (NOW HIRING)

Jobgether

Our partner is looking for an Incident Manager based in Netherlands. This role offers the ... Fully remote work opportunity. * Opportunity to manage critical technology operations within an ...

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... managing workload distribution to ensure efficient and timely incident response. - Validate ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

ASM Research

Incident Manager, Junior

Develop and maintain incident management runbooks, communication templates, and escalation paths for mission-critical systems, ensuring clarity of roles and expectations during major events.

USAA

Incident Manager - Mid Level

Phoenix, AZ · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Apply proficient knowledge of critical business operations or systems applications processes ...

ASM Research

Incident Manager, Sr

... critical environments. Key Responsibilities Major Incident Management • Lead end-to-end response ... for high-priority incidents, including triage, coordination, escalation, and service restoration ...

Jack Henry & Associates

Major Incident Manager III

$65K - $85K/yr

As a Major Incident Manager III, you will serve as a central leader during critical incidents, bringing together technical experts and business partners to restore services quickly and effectively.

SMA/PD/COPPS

Remote Staff Psychologist

Tallahassee, FL · Remote

Our mission is to providestate-of-the-art forensic risk management psychological evaluations to law ... Conduct remote critical incident debriefings. About You The Remote Staff Psychologist will have:

SMA/PD/COPPS

Remote Staff Psychologist

Columbia, SC · Remote

Our mission is to providestate-of-the-art forensic risk management psychological evaluations to law ... Conduct remote critical incident debriefings. About You The Remote Staff Psychologist will have:

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

... and critical outage management activities. Key Responsibilities: Enterprise Incident Management ... Lead and coordinate Incident bridge calls involving infrastructure, application, network, cloud ...

DocuSign

Sr. Incident Commander

Hartford, CT · On-site +1

With intelligent agreement management, Docusign unleashes business-critical data that is trapped ... Participate in a rotational shift 24 x 7 x 365 Job Designation Remote: Employee is not required to ...

SMA/PD/COPPS

Remote Staff Psychologist

Pittsburgh, PA · Remote

Our mission is to providestate-of-the-art forensic risk management psychological evaluations to law ... Conduct remote critical incident debriefings. About You The Remote Staff Psychologist will have:

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How much do remote critical incident manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote critical incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does a Remote Critical Incident Manager typically coordinate with on-site teams during high-severity incidents?

Remote Critical Incident Managers play a crucial role in orchestrating communication and response during high-severity incidents. They usually leverage collaboration tools like video calls, incident management platforms, and real-time chat to bridge gaps with on-site teams. By establishing clear escalation protocols and maintaining detailed documentation, they ensure all stakeholders are aligned and actions are tracked efficiently. Building rapport and trust remotely can be challenging, but frequent check-ins and transparent communication help foster effective teamwork.

What is a Remote Critical Incident Manager?

A Remote Critical Incident Manager is a professional responsible for overseeing and coordinating the response to critical incidents, such as security breaches, IT outages, or other emergencies, from a remote location. They ensure that incidents are managed efficiently to minimize impact on business operations, communicate with stakeholders, and implement corrective actions. This role requires strong problem-solving skills, the ability to work under pressure, and effective remote communication. Remote Critical Incident Managers often collaborate with technical teams and management to restore normal operations as quickly as possible.

What are the key skills and qualifications needed to thrive as a Remote Critical Incident Manager, and why are they important?

To thrive as a Remote Critical Incident Manager, you need strong problem-solving abilities, experience in incident response or IT operations, and often a background in computer science or a related field. Familiarity with incident management platforms (like ServiceNow), monitoring tools, and relevant certifications such as ITIL or Certified Incident Manager are typically required. Exceptional communication, leadership, and decision-making skills help you coordinate virtual teams and keep stakeholders informed during high-pressure situations. These skills are crucial for quickly resolving major incidents, minimizing business impact, and ensuring effective remote collaboration.
More about Remote Critical Incident Manager jobs
What cities are hiring for Remote Critical Incident Manager jobs? Cities with the most Remote Critical Incident Manager job openings:
What states have the most Remote Critical Incident Manager jobs? States with the most job openings for Remote Critical Incident Manager jobs include:
What job categories do people searching Remote Critical Incident Manager jobs look for? The top searched job categories for Remote Critical Incident Manager jobs are:
Remote Critical Incident Manager jobs near you
Infographic showing various Remote Critical Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager

Jobgether

Remote

Full-time

Posted 3 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Manager based in Netherlands.

This role offers the opportunity to lead critical incident response operations and ensure business continuity in a fast-paced enterprise environment.
You will coordinate cross-functional teams to resolve high-impact technical issues while minimizing operational disruption.
The position combines IT service management expertise, technical awareness, and strong stakeholder communication skills.
You will play a key role in improving incident response processes and maintaining reliable technology operations.
This is an opportunity for an experienced IT professional to manage complex challenges and drive continuous improvement.
You will collaborate with technical teams, business leaders, and stakeholders to deliver effective solutions during critical situations.

Accountabilities

As an Incident Manager, you will oversee the identification, coordination, and resolution of major IT incidents while ensuring clear communication and timely recovery. You will act as the central point of coordination during critical events and help strengthen operational resilience.

  • Lead and coordinate the resolution of high-priority and major IT incidents to minimize business impact.
  • Facilitate major incident bridge calls involving multiple technical teams and stakeholders.
  • Manage incident response activities across infrastructure, applications, cloud platforms, databases, and networking environments.
  • Ensure effective communication between technical teams, business stakeholders, and leadership throughout incident lifecycles.
  • Provide regular incident updates, status reports, and executive-level summaries during critical events.
  • Apply IT Service Management (ITSM) and ITIL best practices across incident management processes.
  • Collaborate with Problem Management and Change Management teams to identify recurring issues and improve service reliability.
  • Analyze incident trends, identify improvement opportunities, and contribute to operational process enhancements.
  • Support post-incident reviews, documentation, and corrective action tracking.
  • Manage multiple incidents and priorities effectively in a high-pressure enterprise environment.
Requirements

The ideal candidate is an experienced IT operations professional with strong incident management expertise and the ability to coordinate teams during critical situations. You should have excellent communication skills, technical understanding, and experience working within structured IT service environments.

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
  • 3-5 years of experience in Major Incident Management, IT Operations, or a related technical operations role.
  • Hands-on experience working within IT Service Management (ITSM) environments.
  • Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
  • Proven experience leading major incident bridge calls with multiple technical teams.
  • Strong knowledge of enterprise IT infrastructure, including networking, cloud platforms, servers, applications, and database environments.
  • Excellent verbal and written communication skills with the ability to engage technical teams, executives, and business stakeholders.
  • Experience preparing executive-level incident summaries, reports, and operational communications.
  • Strong analytical, troubleshooting, organizational, and decision-making abilities.
  • Ability to remain calm and effective under pressure in mission-critical production environments.
  • Ability to manage multiple priorities in a fast-paced and dynamic environment.
  • Flexibility to work non-traditional schedules aligned with Eastern Standard Time (EST) business hours.
Benefits
  • Fully remote work opportunity.
  • Opportunity to manage critical technology operations within an enterprise environment.
  • Exposure to complex infrastructure, cloud platforms, and large-scale IT operations.
  • Role with significant impact on business continuity and service reliability.
  • Opportunity to collaborate with diverse technical and business teams.
  • Professional growth through experience with ITSM, ITIL practices, and incident management leadership.
  • Dynamic environment focused on operational excellence and continuous improvement.
  • Flexible remote working model supporting distributed teams.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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