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Remote Critical Incident Manager Jobs (NOW HIRING)

Allstate

Service Manager- Exposure Response

Service Manager - Exposure Response Team and overall work scope * The team operates within a newly ... Experience working with executive stakeholders Skills Critical Incident, Critical Incident ...

Allstate

Service Manager- Exposure Response

IL · Remote

Service Manager - Exposure Response Team and overall work scope * The team operates within a newly ... Experience working with executive stakeholders Skills Critical Incident, Critical Incident ...

Maximus

CIC Manager

VA · On-site +1

... of critical incidents. - Manage real-time incident response activities, including escalation ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS221, T5, Band 8 EEO Statement ...

ASM Research

Incident Response Coordinator

... critical systems. The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and ...

PNC Bank

Incident & Problem Consultant

North, SC · On-site +1

Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise ... This position may be eligible for remote work in select geographic locations, subject to approval ...

PNC Bank

Incident & Problem Consultant

Strongsville, OH · On-site +1

Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise ... This position may be eligible for remote work in select geographic locations, subject to approval ...

PNC Bank

Incident & Problem Consultant

Home, PA · On-site +1

Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise ... This position may be eligible for remote work in select geographic locations, subject to approval ...

PNC Bank

Incident & Problem Consultant

Phoenix, AZ · On-site +1

Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise ... This position may be eligible for remote work in select geographic locations, subject to approval ...

PNC Bank

Incident & Problem Consultant

Pittsburgh, PA · On-site +1

Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise ... This position may be eligible for remote work in select geographic locations, subject to approval ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-48/hr ... with managing critical events, which includes; facilitating triage calls to engage technical ...

Oxley Enterprises®, Inc.

NOC Analyst (Remote)

Stafford, VA · On-site +1

$57K - $90K/yr

Remote in any United States jurisdiction not excluded from this job advertisement. Be the first ... Escalates Critical and High severity issues to on-call SREs and the Monitoring and Incident Manager ...

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All JobsRemote Critical Incident Manager Jobs

Remote Critical Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do remote critical incident manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote critical incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does a Remote Critical Incident Manager typically coordinate with on-site teams during high-severity incidents?

Remote Critical Incident Managers play a crucial role in orchestrating communication and response during high-severity incidents. They usually leverage collaboration tools like video calls, incident management platforms, and real-time chat to bridge gaps with on-site teams. By establishing clear escalation protocols and maintaining detailed documentation, they ensure all stakeholders are aligned and actions are tracked efficiently. Building rapport and trust remotely can be challenging, but frequent check-ins and transparent communication help foster effective teamwork.

What is a Remote Critical Incident Manager?

A Remote Critical Incident Manager is a professional responsible for overseeing and coordinating the response to critical incidents, such as security breaches, IT outages, or other emergencies, from a remote location. They ensure that incidents are managed efficiently to minimize impact on business operations, communicate with stakeholders, and implement corrective actions. This role requires strong problem-solving skills, the ability to work under pressure, and effective remote communication. Remote Critical Incident Managers often collaborate with technical teams and management to restore normal operations as quickly as possible.

What are the key skills and qualifications needed to thrive as a Remote Critical Incident Manager, and why are they important?

To thrive as a Remote Critical Incident Manager, you need strong problem-solving abilities, experience in incident response or IT operations, and often a background in computer science or a related field. Familiarity with incident management platforms (like ServiceNow), monitoring tools, and relevant certifications such as ITIL or Certified Incident Manager are typically required. Exceptional communication, leadership, and decision-making skills help you coordinate virtual teams and keep stakeholders informed during high-pressure situations. These skills are crucial for quickly resolving major incidents, minimizing business impact, and ensuring effective remote collaboration.
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What cities are hiring for Remote Critical Incident Manager jobs? Cities with the most Remote Critical Incident Manager job openings:
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Remote Critical Incident Manager jobs near you
Infographic showing various Remote Critical Incident Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Monitoring & Incident Management Manager

Monitoring & Incident Management Manager

i4DM

Millersville, MD • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
About Our Team
Our employees thrive in a culture that is fast-paced, collaborative, and ego-free, where innovation and teamwork are encouraged at every level. We provide Federal agencies with immediate access to highly skilled professionals who understand complex mission challenges and deliver efficient, scalable solutions. By continuously investing in talent, technology, and specialized capabilities, we maintain expert teams prepared to support evolving Federal missions through tailored technical solutions and modern service delivery approaches.
We value diverse perspectives and strive to attract talent from all backgrounds. We are seeking professionals who are passionate about technology, mission success, and solving complex operational challenges with creativity and purpose. If you enjoy expanding your technical expertise while supporting impactful Federal initiatives, you will thrive within our organization. Veterans and military spouses are strongly encouraged to apply and bring their valuable experience to our team.
About the Role
We are seeking an experienced and highly motivated Monitoring & Incident Management Manager to lead enterprise monitoring operations, incident detection, response coordination, and operational situational awareness supporting a mission-critical platform within the Department of Veterans Affairs (VA) environment.
In this role, you will serve as the Contractor's lead responsible for ensuring monitoring and incident management processes effectively support system reliability, operational continuity, and rapid restoration of services across a large-scale, 24x7 enterprise healthcare platform.
You will work closely with the Program Manager, Technical Directors, DevSecOps & SRE teams, and VA stakeholders to ensure incidents are proactively identified, escalated, communicated, and resolved in alignment with strict service-level expectations and operational standards.
RESPONSIBILITIES
Monitoring & Operational Oversight
  • Lead all monitoring operations supporting enterprise platform services and hosted healthcare applications.
  • Oversee system health, performance, availability, and reliability across cloud-based and platform environments.
  • Ensure proactive detection of issues through effective monitoring, alerting, and observability practices (not relying on user-reported incidents).
  • Drive improvements in monitoring coverage, alert accuracy, and operational visibility across all platform services.

Incident Management & Response
  • Lead incident management processes, ensuring timely identification, triage, escalation, tracking, and resolution of incidents impacting mission-critical services.
  • Coordinate and support major incident response activities, including outage management, stakeholder communication, and service restoration.
  • Ensure incidents are managed in accordance with defined severity levels, response timelines, and escalation procedures.
  • Oversee root cause analysis, post-incident reviews, and implementation of corrective and preventive actions.

Operational Coordination & Stakeholder Engagement
  • Serve as the primary coordination lead during operational events, ensuring alignment across VA stakeholders, technical leadership, and delivery teams.
  • Communicate incident status, service impacts, and recovery progress clearly and consistently to stakeholders.
  • Coordinate rapid response actions during critical incidents to minimize disruption to healthcare services.
  • Maintain strong collaboration across Program Management, SRE, DevSecOps, and engineering teams.

Observability & Continuous Improvement
  • Partner with DevSecOps, SRE, and engineering teams to enhance observability capabilities, including monitoring, logging, and alerting solutions.
  • Identify recurring issues, operational trends, and system weaknesses, driving continuous service improvement initiatives.
  • Support adoption of modern monitoring practices, including automation, event correlation, and AIOps capabilities where applicable.
  • Improve mean time to detect (MTTD) and mean time to resolve (MTTR) across platform services.

Reporting & Operational Readiness
  • Maintain operational reporting, including incident metrics, system performance trends, and SLA adherence.
  • Provide regular updates and dashboards to VA stakeholders on operational health and incident trends.
  • Ensure readiness of incident response procedures, escalation paths, and communication protocols.
  • Support operational processes aligned with Agile and SAFe delivery environments.

TAG: #LI-I4DM
TAG: INDMJC
Requirements
QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field.
  • 5+ years of experience supporting enterprise monitoring, incident management, or operational environments for mission-critical systems.
  • Strong expertise in ITIL-based incident management processes, escalation procedures, and service restoration practices.
  • Experience with modern observability and monitoring tools (e.g., logging, metrics, tracing platforms).
  • Experience supporting cloud-based or hybrid environments and enterprise-scale application platforms.
  • Strong communication and coordination skills, with the ability to manage high-pressure operational events across technical and business stakeholders.
  • Ability to operate in 24x7, SLA-driven environments with strict performance and response requirement.
  • Candidates must be eligible to obtain and maintain a Public Trust clearance.

PREFERRED QUALIFICATIONS
  • Experience supporting VA or Federal Government environments, including familiarity with incident management frameworks and operational procedures.
  • Experience with AIOps concepts and automation tools to enhance monitoring and incident detection.
  • Familiarity with platforms such as AWS, Kubernetes, and enterprise monitoring tools (e.g., Splunk, Dynatrace, or similar).
  • Exposure to SAFe Agile, DevSecOps, and Site Reliability Engineering (SRE) practices.
  • ITIL, SAFe, or related certifications.
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About I4dm

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Millersville, MD, US

Year founded

2002

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