Remote Critical Incident Manager Jobs in Indiana

Job Title

TheSoftware DevelopmentTools Manager leads the strategy, operation, and continuous improvement of the software development life cycle (SDLC) toolchain. You will own the tooling experience that enables product delivery, quality, and developer productivity across planning, source control, CI/CD, testing, release management, and observability. This is a hands-on leadership role that combinespeoplemanagement, technical ownership, vendor and stakeholder engagement, and process improvement.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do:

• Define and execute the SDLC tools roadmap to support business priorities (planning, source control, CI/CD, build/release, code quality, test automation, artifact management, security scanning, monitoring/tracing).

• Lead a cross-functional tools team (engineers, automation specialists, and administrators) responsible for implementing,operating, and evolving the toolchain.

• Maintain andoperatecore platforms (e.g., Jira, Confluence, Bitbucket/GitHub, Jenkins/GitHub Actions/GitLab CI, Artifactory/Nexus, SonarQube, SRE/observability tools), ensuring high availability, scalability, security, and compliance.

• Drive automation: reduce manual steps in build/test/deploy pipelines, improve reproducibility, and shorten lead time for changes.

• Partner with product engineering, QA, security, and platform teams to onboard projects, define best practices, and provide consultative support for CI/CD, branching, release workflows, and developer experience.

• Manage vendor relationships and licensing for commercial tools; evaluate and pilot new tools and integrations.

• Define and measure SLAs, KPIs, and ROI for tooling (e.g., deployment frequency, mean time to recovery, lead time, incident resolution SLAs, developer satisfaction).

• Lead incident response and postmortem for tooling outages; ensure robust monitoring, capacity planning, and disaster recovery for critical toolchain components.

• Build and run effective change management, governance, and access controls for tool configurations and workflows.

• Create andmaintaindocumentation, templates, training, andenablementmaterials for developers and release managers.

• Champion security, compliance, and audit-readiness across the SDLC toolchain (credential management, SSO, RBAC,secretsmanagement, artifact signing).

• Recruit, mentor, and grow team members;establishclear goals, career paths, and performance metrics.

Outcomes / success metrics

• High developer satisfaction with tools (target e.g., >95% satisfaction or as defined by surveys).

• Increased deployment frequency and reduced lead time for changes.

• Reduction in toolchain incidents and faster mean time to resolution (MTTR).

• Cost-effective vendor/licenseutilizationand clear ROI on tool investments.

What You Need to Succeed:

Required qualifications

• 7+ years of experience in software delivery tooling, platform engineering, DevOps, or related roles; 3+ years in a leadership or people-management role.

• Deep hands-on experience with multiple SDLC tools and platforms (e.g., Jira/Confluence, GitHub/Bitbucket, CI/CD systems, artifact repositories, test automation frameworks, SonarQube, SSO/Okta,secretsmanagement).

• Proventrack recorddesigning andoperatinglarge-scale, reliable developer platforms or toolchains in cloud and hybrid environments.

• Strong automation skills (scripting, pipeline-as-code, infrastructure-as-code - e.g., Terraform, Ansible).

• Experience withmonitoring,loggingand incident management for platform services.

• Strong stakeholder management and communication skills -abilityto translate technical decisions into business outcomes.

• Experience negotiating with vendors and managing licensing models.

• Bachelor's degree in Computer Science, Engineering, or equivalent experience (or higher).

Preferred qualifications

• Experience with Atlassian stack administration at enterprise scale (Jira, Confluence, Crowd/SSO integrations).

• Familiarity withGitHub Enterprise andmodern CI/CD patterns (feature flags, canary/blue-green deployments).

• Knowledge of software security tooling (SCA, SAST, DAST) and compliance frameworks.

• Experience managing distributed teams and enabling remote developer productivity.

• Certifications in cloud platforms (AWS/Azure/GCP), DevOps, or relevant tooling.

Behavioral competencies

• Customer-first mindset - focused on enabling engineering teams and removing obstacles.

• Data-driven decision making and strong analytical skills.

• Incremental and pragmatic approach to change; able to balance speed with stability.

• Collaborative leader who mentors and elevates team members.

Typical tech stack (examples)

• Issue & documentation: Jira, Confluence

• Source control: GitHub, Bitbucket, GitLab

• CI/CD: Jenkins, GitHub Actions, GitLab CI,CircleCI

• Quality/security: SonarQube,Snyk,Dependabot

• Secrets/identity: Vault,HashiCorp, Okta

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy".
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role?Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.