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Critical Incident Jobs (NOW HIRING)

Phsorg

$67K - $102K/yr

Supervisor - Quality Critical Incident Summary: Lead a team that ensures every critical incident is heard, addressed, and escalated to protect those who need it most Type of Opportunity: Full time ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

General information Job Posting Title Critical Incident Command (CIC) Shift Lead Date Thursday, June 4, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...

HMG America

Incident Manger

Jackson, MI · On-site

... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...

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All JobsCritical Incident Jobs

Critical Incident information

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$41K

$127.2K

$199.5K

How much do critical incident jobs pay per year?

As of Jun 12, 2026, the average yearly pay for critical incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a critical incident manager?

A critical incident manager is a professional responsible for overseeing and coordinating responses to significant, unexpected events that disrupt normal operations in an organization. These incidents can include IT outages, security breaches, natural disasters, or other emergencies. The critical incident manager leads the response team, communicates with stakeholders, and implements recovery plans to minimize impact and restore services as quickly as possible. Their role is essential in ensuring organizational resilience and effective crisis management.

What is the difference between Critical Incident vs Emergency Medical Technician?

AspectCritical IncidentEmergency Medical Technician
Required CredentialsVaries; often specialized training in incident responseEMT certification (Basic or Advanced)
Work EnvironmentEmergency scenes, disaster sites, crisis situationsAmbulances, hospitals, emergency scenes
Industry UsagePublic safety, emergency response teamsPre-hospital emergency care

Critical Incident responders focus on managing and mitigating large-scale emergencies and crises, often requiring specialized training. Emergency Medical Technicians provide immediate medical care in emergency settings, primarily focusing on patient stabilization and transport. While both roles operate in emergency environments, Critical Incident roles are broader and involve incident management, whereas EMTs concentrate on medical treatment.

How do professionals in Critical Incident roles typically collaborate with other departments during a crisis?

In Critical Incident roles, professionals often work closely with a variety of departments such as security, IT, communications, and human resources to ensure a coordinated and effective response to emergencies. This collaboration typically involves rapid information sharing, joint strategy sessions, and clear delegation of responsibilities to manage the incident efficiently. Effective teamwork and open communication are essential, as each department brings unique expertise that contributes to resolving the incident and minimizing its impact. Regular training exercises and post-incident debriefings are also common practices to strengthen interdepartmental collaboration.

What are the key skills and qualifications needed to thrive as a Critical Incident Manager, and why are they important?

To thrive as a Critical Incident Manager, you need strong problem-solving skills, crisis management experience, and a relevant degree such as in IT, business, or risk management. Familiarity with incident management tools (like ServiceNow or JIRA), ITIL certifications, and knowledge of organizational response protocols are commonly required. Outstanding communication, composure under pressure, and leadership abilities help coordinate teams and stakeholders during high-stress situations. These skills are vital to ensure rapid resolution of incidents, minimize business impact, and maintain organizational resilience.
More about Critical Incident jobs
What are the most commonly searched types of Critical Incident jobs? The most popular types of Critical Incident jobs are:
What states have the most Critical Incident jobs? States with the most job openings for Critical Incident jobs include:
Critical Incident jobs near you
Infographic showing various Critical Incident job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% Internship, 83% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Supervisor - Quality Critical Incident

Phsorg

$67K - $102K/yr

Full-time

Medical, Dental, Vision, Life

Posted 5 hours ago

Job description

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $67,100.80 Maximum Offer $102,460.80 Now Hiring: Supervisor - Quality Critical Incident

Summary:

Lead a team that ensures every critical incident is heard, addressed, and escalated to protect those who need it most Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities:

As a Manager-Quality, you will oversees the training, coordination, and daily operations of the Critical Incident Reporting (CIR) team to ensure all tasks are assigned and completed on time. It ensures incidents are processed and routed appropriately to protect vulnerable Medicaid members and maintain compliance with required timelines. The role also includes monitoring staff performance, developing tracking models, and supporting leadership in ensuring CIR processes meet quality and timeliness standards.

  • Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities.

  • Monitors staff case load and distributes daily work assignments to the team to meet regulatory timeliness requirements for critical incident reports

  • Ensures completion of daily processing of Critical Incidents from all sources including the NM CIR Portal and supervises referrals of all Critical Incidents for appropriate follow up activities with Care Coordination, Providers, and/or other quality workflows as needed

  • Oversees documentation of all pertinent Critical Incident data and information in the PHP internal database

  • Ensures all new CIRs are placed under review within 24 hours of receiving them, Monday-Friday excluding holidays

  • Oversees closure of all CIRs via the HSD Critical Incident Reporting System (CI Portal)

  • Trains staff in departmental application of systems, processes, policies and procedures, and assist in training of computer activities

  • Updates and coordinates on-going improvement of CI processes including P&Ps, Desktops, Job Aids, Promise Map, etc

  • Prepares for and participates in Monthly and Quarterly CI Committee Meetings. Assists with analysis and writing of HSD Report 36

  • Attends and actively participates at quarterly HSD/MCO CIR workgroup meetings.

Qualifications:

Nursing Degree required.

Bachelors degree required, MSN or BSN preferred.

Critical Incident Management experience required.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.


Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.


Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.


About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

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