ZipRecruiter

Log In

1

Critical Incident Jobs (NOW HIRING)

Presbyterian Healthcare Services

$70K - $119K/yr

Lead a team that ensures every critical incident is heard, addressed, and escalated to protect those who need it most Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper ...

Phsorg

$70K - $119K/yr

Lead a team that ensures every critical incident is heard, addressed, and escalated to protect those who need it most Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

General information Job Posting Title Critical Incident Command (CIC) Shift Lead Date Thursday, June 4, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...

HMG America

Incident Manger

Jackson, MI

... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...

next page

Showing results 1-20

All JobsCritical Incident Jobs

Critical Incident information

See salary details

$41K

$127.2K

$199.5K

How much do critical incident jobs pay per year?

As of Aug 7, 2026, the average yearly pay for critical incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a critical incident manager?

A critical incident manager is a professional responsible for overseeing and coordinating responses to significant, unexpected events that disrupt normal operations in an organization. These incidents can include IT outages, security breaches, natural disasters, or other emergencies. The critical incident manager leads the response team, communicates with stakeholders, and implements recovery plans to minimize impact and restore services as quickly as possible. Their role is essential in ensuring organizational resilience and effective crisis management.

What is the difference between Critical Incident vs Emergency Medical Technician?

AspectCritical IncidentEmergency Medical Technician
Required CredentialsVaries; often specialized training in incident responseEMT certification (Basic or Advanced)
Work EnvironmentEmergency scenes, disaster sites, crisis situationsAmbulances, hospitals, emergency scenes
Industry UsagePublic safety, emergency response teamsPre-hospital emergency care

Critical Incident responders focus on managing and mitigating large-scale emergencies and crises, often requiring specialized training. Emergency Medical Technicians provide immediate medical care in emergency settings, primarily focusing on patient stabilization and transport. While both roles operate in emergency environments, Critical Incident roles are broader and involve incident management, whereas EMTs concentrate on medical treatment.

How do professionals in critical incident roles typically collaborate with other departments during a crisis?

In Critical Incident roles, professionals often work closely with a variety of departments such as security, IT, communications, and human resources to ensure a coordinated and effective response to emergencies. This collaboration typically involves rapid information sharing, joint strategy sessions, and clear delegation of responsibilities to manage the incident efficiently. Effective teamwork and open communication are essential, as each department brings unique expertise that contributes to resolving the incident and minimizing its impact. Regular training exercises and post-incident debriefings are also common practices to strengthen interdepartmental collaboration.

What are the key skills and qualifications needed to thrive as a critical incident manager, and why are they important?

To thrive as a Critical Incident Manager, you need strong problem-solving skills, crisis management experience, and a relevant degree such as in IT, business, or risk management. Familiarity with incident management tools (like ServiceNow or JIRA), ITIL certifications, and knowledge of organizational response protocols are commonly required. Outstanding communication, composure under pressure, and leadership abilities help coordinate teams and stakeholders during high-stress situations. These skills are vital to ensure rapid resolution of incidents, minimize business impact, and maintain organizational resilience.

What is a critical incident at work?

A critical incident in a job context refers to an unexpected event or situation that significantly impacts safety, operations, or personnel, often requiring immediate response and investigation. For roles such as security or emergency response, recognizing and managing these incidents is essential, and training or certifications in incident management may be necessary.
More about Critical Incident jobs
What are the most commonly searched types of Critical Incident jobs? The most popular types of Critical Incident jobs are:
What states have the most Critical Incident jobs? States with the most job openings for Critical Incident jobs include:
Critical Incident jobs near you
Infographic showing various Critical Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Critical Incident Reporting Coordinator

Inteli-Care LLC

Albuquerque, NM • On-site

Full-time

Re-posted 20 days ago

Job description

Description:The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional attention to detail, strong organizational skills, and the ability to multitask.
Key Responsibilities:Monitor, review, and complete Critical Incident Reports (CIRs) for all seven agency locations.Ensure all Critical Incident Reports are accurately completed and submitted within 24 hours of the agency becoming aware of an incident.Work daily within multiple systems and portals, including MEDsys, CIR Portal, and YESNM Portal.Perform extensive data entry while maintaining accuracy and compliance with reporting requirements.Communicate effectively with members, staff, and Managed Care Organizations (MCOs) regarding incident reporting and follow-up activities.Complete and maintain diary notes and documentation related to previously submitted reports.Track incident reports from initial submission through resolution and ensure all required follow-up actions are completed.Maintain confidentiality and comply with all agency policies, procedures, and regulatory requirements.Requirements:
  • Strong attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Proficiency in data entry and database management.
  • Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities simultaneously.
  • Experience working with reporting systems, electronic portals, and confidential information preferred.
  • Strong organizational and problem-solving skills.
  • Bilingual (Spanish)