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Critical Incident Manager Jobs (NOW HIRING)

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...

HMG America

Incident Manger

Jackson, MI · On-site

... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...

Jobgether

This role offers the opportunity to lead critical incident response operations and ensure business ... The position combines IT service management expertise, technical awareness, and strong stakeholder ...

Peraton

Incident Manager

$51K - $82K/yr

They should also be able to apply organizational, critical thinking and oral and written communication skills. An Incident Manager will be an effective team player and leader who can work ...

New

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Presbyterian Healthcare Services

$70K - $119K/yr

Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...

Phsorg

$70K - $119K/yr

Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

$97K - $146K/yr

... critical incidents. Responsibilities * Lead, own and drive incident management bridge calls and ... chats with support teams, application development teams, infrastructure teams' business teams, and ...

AssetMark

Incident Manager

Charlotte, NC

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration ... You will play a critical role in improving system reliability while helping teams spend less time ...

AssetMark, Inc.

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration ... You will play a critical role in improving system reliability while helping teams spend less time ...

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time ... Manage internal, external and customer incident escalations and follow-ups as well as process ...

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time ... Manage internal, external and customer incident escalations and follow-ups as well as process ...

NorthEastern

Incident Manager

Boston, MA

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...

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How much do critical incident manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for critical incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a Critical Incident Manager do?

A Critical Incident Manager is responsible for overseeing and resolving major IT incidents that impact business operations. They coordinate rapid response efforts, communicate with stakeholders, and ensure minimal disruption by leading incident resolution teams. Their role includes identifying root causes, implementing corrective actions, and improving incident management processes to prevent future occurrences. They work under high-pressure situations and require strong problem-solving, leadership, and communication skills.

What are the typical challenges faced by a Critical Incident Manager, and how can I prepare to handle them?

As a Critical Incident Manager, you’ll often deal with high-stakes situations requiring quick assessments and decisive action, sometimes outside of regular hours. Challenges may include managing conflicting priorities, coordinating communication across multiple teams, and documenting incident responses under tight deadlines. Preparing by developing strong organizational skills, gaining familiarity with your organization’s escalation procedures, and practicing clear, concise communication will help you succeed. Additionally, staying current with best practices in incident management and regularly participating in training drills can further strengthen your ability to handle real-world crises effectively.

What are the key skills and qualifications needed to thrive as a Critical Incident Manager?

Critical Incident Managers require strong analytical, problem-solving, and decision-making abilities, typically supported by a background in IT, cybersecurity, or business continuity, and a bachelor's degree in a related field. Familiarity with incident management systems, ticketing tools like ServiceNow or Jira, and industry certifications such as ITIL or CISSP is highly valued. Exceptional communication, leadership, and the ability to stay calm under pressure distinguish top performers in this position. These skills are vital to ensure rapid response, clear coordination, and effective resolution during high-impact incidents.

More about Critical Incident Manager jobs
What cities are hiring for Critical Incident Manager jobs? Cities with the most Critical Incident Manager job openings:
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Critical Incident Manager jobs near you
Infographic showing various Critical Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manger

Hmg America Llc

Jackson, MI • On-site

Full-time

Re-posted 13 days ago

Job description

Job Title : Incident Manger
Location : Jackson, MI
Duration : Full-Time (Perm.)
Job Description:
  • Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities
  • Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process
  • Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process.

  • Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc
  • Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on :
    • False positives because of which Incident tickets were opened wrongly
    • Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward
  • Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks)
  • Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets
  • Periodically audit Incident records and coach the Incident Management staff to
    • Insure that 'ticket hops' are reduced to the minimum
    • Avoid possible misuse of 'Pending' status by resolving groups
    • Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents
    • Quality of updates being made into the Incident Records

  • Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.
  • Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example. Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers!
  • Explore the opportunities for using 'self-help' tools in the interest of process efficiency

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