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Critical Incident Manager Jobs (NOW HIRING)

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...

HMG America

Incident Manger

Jackson, MI · On-site

... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...

Phsorg

$67K - $102K/yr

As a Manager-Quality , you will oversees the training, coordination, and daily operations of the Critical Incident Reporting (CIR) team to ensure all tasks are assigned and completed on time. It ...

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Verisk

Incident Manager

Lehi, UT · On-site

They are seeking a highly skilled Incident Manager to lead Major Incident Management and ensure rapid restoration of services during critical outages. Responsibilities : • Lead and coordinate Major ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...

Verisk

Incident Manager

Jersey City, NJ · On-site

They are seeking a highly skilled Incident Manager to lead Major Incident Management and ensure rapid restoration of services during critical outages. Responsibilities : • Lead and coordinate Major ...

Cockroach Labs

Incident Manager

San Mateo, CA

The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ... Serve as an escalation point for critical incidents and support crisis response activities. * Lead ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ... Serve as an escalation point for critical incidents and support crisis response activities. * Lead ...

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How much do critical incident manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for critical incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a Critical Incident Manager do?

A Critical Incident Manager is responsible for overseeing and resolving major IT incidents that impact business operations. They coordinate rapid response efforts, communicate with stakeholders, and ensure minimal disruption by leading incident resolution teams. Their role includes identifying root causes, implementing corrective actions, and improving incident management processes to prevent future occurrences. They work under high-pressure situations and require strong problem-solving, leadership, and communication skills.

What are the typical challenges faced by a Critical Incident Manager, and how can I prepare to handle them?

As a Critical Incident Manager, you’ll often deal with high-stakes situations requiring quick assessments and decisive action, sometimes outside of regular hours. Challenges may include managing conflicting priorities, coordinating communication across multiple teams, and documenting incident responses under tight deadlines. Preparing by developing strong organizational skills, gaining familiarity with your organization’s escalation procedures, and practicing clear, concise communication will help you succeed. Additionally, staying current with best practices in incident management and regularly participating in training drills can further strengthen your ability to handle real-world crises effectively.

What jobs pay 2000 a day?

Critical Incident Managers typically do not earn $2000 a day; such high daily rates are more common in specialized consulting, executive-level roles, or freelance positions in fields like finance, law, or technology. These roles often require extensive experience, certifications, or unique expertise, and compensation can vary widely based on industry and project scope.

What are the key skills and qualifications needed to thrive in the Critical Incident Manager position, and why are they important?

Critical Incident Managers require strong analytical, problem-solving, and decision-making abilities, typically supported by a background in IT, cybersecurity, or business continuity, and a bachelor's degree in a related field. Familiarity with incident management systems, ticketing tools like ServiceNow or Jira, and industry certifications such as ITIL or CISSP is highly valued. Exceptional communication, leadership, and the ability to stay calm under pressure distinguish top performers in this position. These skills are vital to ensure rapid response, clear coordination, and effective resolution during high-impact incidents.

What are the 5 C's of incident management?

The 5 C's of incident management are typically Command, Control, Communication, Coordination, and Collaboration. These principles help Critical Incident Managers organize response efforts effectively during emergencies, ensuring clear leadership and efficient resource deployment. Mastery of these elements is essential for managing complex incidents and minimizing impact.

What does a critical incident manager do?

A critical incident manager is responsible for coordinating responses to urgent and high-impact incidents, such as security breaches, system outages, or safety emergencies. They assess the situation, communicate with stakeholders, and implement recovery plans to minimize damage and restore normal operations efficiently. Strong communication, problem-solving skills, and knowledge of incident management tools are essential in this role.

What is the highest salary for incident manager?

The highest salary for a Critical Incident Manager can reach over $130,000 annually, especially for those with extensive experience, certifications, and in high-demand industries. Senior roles or those in large organizations may offer even higher compensation, often including bonuses and benefits.
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Critical Incident Manager jobs near you
Infographic showing various Critical Incident Manager job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manger

Hmg America Llc

Jackson, MI • On-site

Full-time

Posted 20 days ago

Job description

Job Title : Incident Manger
Location : Jackson, MI
Duration : Full-Time (Perm.)
Job Description:
  • Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities
  • Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process
  • Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process.

  • Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc
  • Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on :
    • False positives because of which Incident tickets were opened wrongly
    • Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward
  • Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks)
  • Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets
  • Periodically audit Incident records and coach the Incident Management staff to
    • Insure that 'ticket hops' are reduced to the minimum
    • Avoid possible misuse of 'Pending' status by resolving groups
    • Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents
    • Quality of updates being made into the Incident Records

  • Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.
  • Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example. Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers!
  • Explore the opportunities for using 'self-help' tools in the interest of process efficiency

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