Incident Manger
Jackson, MI · On-site
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
Jackson, MI · On-site
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
Jackson, MI · On-site
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
Albuquerque, NM · On-site
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
Albuquerque, NM · On-site
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
Jersey City, NJ · Hybrid
The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Jersey City, NJ · Hybrid
The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Jersey City, NJ · On-site
They are seeking a highly skilled Incident Manager to lead Major Incident Management and ensure rapid restoration of services during critical outages. Responsibilities : • Lead and coordinate Major ...
Jersey City, NJ · On-site
They are seeking a highly skilled Incident Manager to lead Major Incident Management and ensure rapid restoration of services during critical outages. Responsibilities : • Lead and coordinate Major ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Quick apply
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ... Serve as an escalation point for critical incidents and support crisis response activities. * Lead ...
The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ... Serve as an escalation point for critical incidents and support crisis response activities. * Lead ...
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...
Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.
Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.
Gold River, CA · On-site
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...
Gold River, CA · On-site
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...
San Mateo, CA · On-site
The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ... Serve as an escalation point for critical incidents and support crisis response activities. * Lead ...
San Mateo, CA · On-site
The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ... Serve as an escalation point for critical incidents and support crisis response activities. * Lead ...
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
A Critical Incident Manager is responsible for overseeing and resolving major IT incidents that impact business operations. They coordinate rapid response efforts, communicate with stakeholders, and ensure minimal disruption by leading incident resolution teams. Their role includes identifying root causes, implementing corrective actions, and improving incident management processes to prevent future occurrences. They work under high-pressure situations and require strong problem-solving, leadership, and communication skills.
As a Critical Incident Manager, you’ll often deal with high-stakes situations requiring quick assessments and decisive action, sometimes outside of regular hours. Challenges may include managing conflicting priorities, coordinating communication across multiple teams, and documenting incident responses under tight deadlines. Preparing by developing strong organizational skills, gaining familiarity with your organization’s escalation procedures, and practicing clear, concise communication will help you succeed. Additionally, staying current with best practices in incident management and regularly participating in training drills can further strengthen your ability to handle real-world crises effectively.
Critical Incident Managers require strong analytical, problem-solving, and decision-making abilities, typically supported by a background in IT, cybersecurity, or business continuity, and a bachelor's degree in a related field. Familiarity with incident management systems, ticketing tools like ServiceNow or Jira, and industry certifications such as ITIL or CISSP is highly valued. Exceptional communication, leadership, and the ability to stay calm under pressure distinguish top performers in this position. These skills are vital to ensure rapid response, clear coordination, and effective resolution during high-impact incidents.

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process
Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.
Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.
Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.
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It services
11 - 50 Employees
East Brunswick, NJ, US
2007