Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate excellent communication skills and ...
Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate excellent communication skills and ...
Incident Manager
Jersey City, NJ · On-site
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Incident Manager
Jersey City, NJ · On-site
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Incident Manager
Houston, TX · On-site
... critical incidents. Responsibilities * Lead, own and drive incident management bridge calls and ... chats with support teams, application development teams, infrastructure teams' business teams, and ...
Incident Manager
Houston, TX · On-site
... critical incidents. Responsibilities * Lead, own and drive incident management bridge calls and ... chats with support teams, application development teams, infrastructure teams' business teams, and ...
Major Incident Manager
Raleigh, NC · On-site
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Major Incident Manager
Raleigh, NC · On-site
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
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Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Skills Must have: * 7-11 years of Major Incident Management / Critical Incident Management experience. * Strong communication skills (written and verbal). * Ability to comprehend Technology related ...
Skills Must have: * 7-11 years of Major Incident Management / Critical Incident Management experience. * Strong communication skills (written and verbal). * Ability to comprehend Technology related ...
Develop and maintain incident management runbooks, communication templates, and escalation paths for mission-critical systems, ensuring clarity of roles and expectations during major events.
Develop and maintain incident management runbooks, communication templates, and escalation paths for mission-critical systems, ensuring clarity of roles and expectations during major events.
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Technical Incident Manager
Brooklyn, OH · On-site
$63K - $96K/yr
Escalate critical issues and manage progress updates throughout resolution. * Lead post-mortem sessions and document incident restoration activities and timelines. * Ensure recovery documentation is ...
Technical Incident Manager
Brooklyn, OH · On-site
$63K - $96K/yr
Escalate critical issues and manage progress updates throughout resolution. * Lead post-mortem sessions and document incident restoration activities and timelines. * Ensure recovery documentation is ...
Technical Incident Manager
Brooklyn, OH · Remote
$63K - $96K/yr
Escalate critical issues and manage progress updates throughout resolution. * Lead post-mortem sessions and document incident restoration activities and timelines. * Ensure recovery documentation is ...
Technical Incident Manager
Brooklyn, OH · Remote
$63K - $96K/yr
Escalate critical issues and manage progress updates throughout resolution. * Lead post-mortem sessions and document incident restoration activities and timelines. * Ensure recovery documentation is ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Incident Manager
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration ... You will play a critical role in improving system reliability while helping teams spend less time ...
Incident Manager
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration ... You will play a critical role in improving system reliability while helping teams spend less time ...
Incident Manager
Charlotte, NC · On-site
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration ... You will play a critical role in improving system reliability while helping teams spend less time ...
Incident Manager
Charlotte, NC · On-site
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration ... You will play a critical role in improving system reliability while helping teams spend less time ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Incident Manager
Annapolis, MD · On-site
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr ... Works with Senior Team Members to resolve moderate to complex issues with critical customer ...
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Incident Manager
Annapolis, MD · On-site
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr ... Works with Senior Team Members to resolve moderate to complex issues with critical customer ...
Major Incident Manager
Raleigh, NC · On-site
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Major Incident Manager
Raleigh, NC · On-site
... Incident Management practices. The role is responsible for leading the response to high-impact ... Serves as a key technical and process leader during critical events and ensures compliance with all ...
Incident Manager
Annapolis, MD · On-site
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr ... Works with Senior Team Members to resolve moderate to complex issues with critical customer ...
Incident Manager
Annapolis, MD · On-site
$32.89/hr
Incident Manager Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr ... Works with Senior Team Members to resolve moderate to complex issues with critical customer ...
Critical Incident Manager information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do critical incident manager jobs pay per year?
As of Jun 16, 2026, the average yearly pay for critical incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What does a Critical Incident Manager do?
A Critical Incident Manager is responsible for overseeing and resolving major IT incidents that impact business operations. They coordinate rapid response efforts, communicate with stakeholders, and ensure minimal disruption by leading incident resolution teams. Their role includes identifying root causes, implementing corrective actions, and improving incident management processes to prevent future occurrences. They work under high-pressure situations and require strong problem-solving, leadership, and communication skills.
What are the typical challenges faced by a Critical Incident Manager, and how can I prepare to handle them?
As a Critical Incident Manager, you’ll often deal with high-stakes situations requiring quick assessments and decisive action, sometimes outside of regular hours. Challenges may include managing conflicting priorities, coordinating communication across multiple teams, and documenting incident responses under tight deadlines. Preparing by developing strong organizational skills, gaining familiarity with your organization’s escalation procedures, and practicing clear, concise communication will help you succeed. Additionally, staying current with best practices in incident management and regularly participating in training drills can further strengthen your ability to handle real-world crises effectively.
What jobs pay 2000 a day?
Critical Incident Managers typically do not earn $2000 a day; such high daily rates are more common in specialized consulting, executive-level roles, or freelance positions in fields like finance, law, or technology. These roles often require extensive experience, certifications, or unique expertise, and compensation can vary widely based on industry and project scope.
What are the key skills and qualifications needed to thrive in the Critical Incident Manager position, and why are they important?
Critical Incident Managers require strong analytical, problem-solving, and decision-making abilities, typically supported by a background in IT, cybersecurity, or business continuity, and a bachelor's degree in a related field. Familiarity with incident management systems, ticketing tools like ServiceNow or Jira, and industry certifications such as ITIL or CISSP is highly valued. Exceptional communication, leadership, and the ability to stay calm under pressure distinguish top performers in this position. These skills are vital to ensure rapid response, clear coordination, and effective resolution during high-impact incidents.
What are the 5 C's of incident management?
The 5 C's of incident management are typically Command, Control, Communication, Coordination, and Collaboration. These principles help Critical Incident Managers organize response efforts effectively during emergencies, ensuring clear leadership and efficient resource deployment. Mastery of these elements is essential for managing complex incidents and minimizing impact.
What does a critical incident manager do?
A critical incident manager is responsible for coordinating responses to urgent and high-impact incidents, such as security breaches, system outages, or safety emergencies. They assess the situation, communicate with stakeholders, and implement recovery plans to minimize damage and restore normal operations efficiently. Strong communication, problem-solving skills, and knowledge of incident management tools are essential in this role.
What is the highest salary for incident manager?
The highest salary for a Critical Incident Manager can reach over $130,000 annually, especially for those with extensive experience, certifications, and in high-demand industries. Senior roles or those in large organizations may offer even higher compensation, often including bonuses and benefits.
More about Critical Incident Manager jobs
What cities are hiring for Critical Incident Manager jobs? Cities with the most Critical Incident Manager job openings:
What states have the most Critical Incident Manager jobs? States with the most job openings for Critical Incident Manager jobs include:
What job categories do people searching Critical Incident Manager jobs look for? The top searched job categories for Critical Incident Manager jobs are:
Full-time
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Job description
Role-Incident Manager
Location-St Louis, Missouri
We are looking for not only a passionate leader, but an effective problem solver. The ideal candidate will have extensive knowledge and experience in both Incident Management and Problem Management. The candidate must possess a good understanding of Problem Management process and IT infrastructure components (servers, network, storage, middleware/database, application software and data center facilities) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them. Additionally, the candidate will be responsible for all incidents reported to the Command Center from initiation until an acceptable work-around is in place or incident resolution. Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate excellent communication skills and have experience working in a matrix management organization. All aspects of the work will be well structured and conducted utilizing ITIL practices.
Major Areas of Accountability:
As an ITIL Incident/Problem Manager, you will be responsible for:
Position Requirements
Preferred Qualifications
Location-St Louis, Missouri
We are looking for not only a passionate leader, but an effective problem solver. The ideal candidate will have extensive knowledge and experience in both Incident Management and Problem Management. The candidate must possess a good understanding of Problem Management process and IT infrastructure components (servers, network, storage, middleware/database, application software and data center facilities) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them. Additionally, the candidate will be responsible for all incidents reported to the Command Center from initiation until an acceptable work-around is in place or incident resolution. Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate excellent communication skills and have experience working in a matrix management organization. All aspects of the work will be well structured and conducted utilizing ITIL practices.
Major Areas of Accountability:
As an ITIL Incident/Problem Manager, you will be responsible for:
- Ensuring incident response procedures are in place to mitigate severe impacts
- Enforcing Incident Management policy and processes; notify participants when standards and procedures are not being followed
- Reviewing and Analyzing Incident Management metrics and reporting metrics to leadership
- Monitoring effectiveness of Incident Management and drive improvements
- Monitoring functionality of Incident Management systems and applications
- Ensuring all appropriate groups are working on restoring service in a timely manner
- Notify, escalate, and communicate to leadership and impacted stakeholders the existence of service impacts when required
- Maintaining and managing 24x7x365 coverage of severe incident response
- Ensuring timely and accurate handoff of problem and outage records
- Training stakeholders in incident management policies, processes, and procedures
- Addressing shortfalls to service levels and identify and correct process gaps
- Coordinating all continuous improvement activities
- Analyzing data, predicting trends and themes
- Audit the completeness and accuracy of all incidents using the ServiceNow Platform
- Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution
- Identifying problems through the review and focus on optimizing processes
- Collaborating with subject matter experts to refine operating processes and procedures to deliver and maintain service more efficiently
- Ensuring problem progress through the Problem Management process in a timely and prioritized manner
- Ensuring problem management information reflects accurate errors and is complete
- Maintaining inventory of problems under analysis and their current progress and status
- Analyzing and coordinate inter-organization responses and troubleshooting activities arising from critical/high incidents
- Managing and maintaining information stored in the problem database
- Owning monitoring and incident/problem reporting for status reports to management
- Overseeing scheduling root cause analysis meetings and lead all RCA calls
Position Requirements
- Bachelor's degree in Computer Science, IT, MIS, or related field; or equivalent work experience.
- 3-5 years of relevant experience.
- 5+ years of technical operations/support experience with proven knowledge of and experience working with ITIL or ITOM frameworks.
- 3+ years of experience with event monitoring and/or incident/problem management, including setting-up monitoring thresholds and views.
- 5+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, Linux, Kubernetes), virtualization software, middleware and related base build infrastructure and software.
- Experience and subject matter expertise in the web, distributed computing or cloud environment, as well as mainframe experience is a plus
Preferred Qualifications
- Excellent problem detection and determination skills in multiple functional infrastructure/application areas
- Proven organizational skills to successfully lead and influence cross-functional teams without a direct line of authority
- Proven ability to identify opportunities for improvement to configurations, procedures, and process, enabling greater availability & capability
- Strong written and verbal communication skills with experience creating, championing, and maintaining processes, procedures and policies
- Experience working in the financial services industry or other similar, highly regulated environment
- ITIL Foundations certification is a plus
- Experience working in the ServiceNow Platform