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Critical Incident Jobs (NOW HIRING)

Perficient

Incident Recovery Manager

Charlotte, NC · On-site

The Incident Recovery Manager will lead the recovery of critical incidents following major disruptions and drive strategies to ensure effective, timely restoration of services. This role is ...

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McLane Company

Major Incident Commander

Temple, TX · Hybrid

Join a high-impact, fast-paced IT organization where you will lead critical incident response across enterprise systems. As a Major Incident Commander II, you will drive resolution of high-severity ...

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Critical Incident information

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$41K

$127.2K

$199.5K

How much do critical incident jobs pay per year?

As of Jun 12, 2026, the average yearly pay for critical incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a critical incident manager?

A critical incident manager is a professional responsible for overseeing and coordinating responses to significant, unexpected events that disrupt normal operations in an organization. These incidents can include IT outages, security breaches, natural disasters, or other emergencies. The critical incident manager leads the response team, communicates with stakeholders, and implements recovery plans to minimize impact and restore services as quickly as possible. Their role is essential in ensuring organizational resilience and effective crisis management.

What is the difference between Critical Incident vs Emergency Medical Technician?

AspectCritical IncidentEmergency Medical Technician
Required CredentialsVaries; often specialized training in incident responseEMT certification (Basic or Advanced)
Work EnvironmentEmergency scenes, disaster sites, crisis situationsAmbulances, hospitals, emergency scenes
Industry UsagePublic safety, emergency response teamsPre-hospital emergency care

Critical Incident responders focus on managing and mitigating large-scale emergencies and crises, often requiring specialized training. Emergency Medical Technicians provide immediate medical care in emergency settings, primarily focusing on patient stabilization and transport. While both roles operate in emergency environments, Critical Incident roles are broader and involve incident management, whereas EMTs concentrate on medical treatment.

How do professionals in Critical Incident roles typically collaborate with other departments during a crisis?

In Critical Incident roles, professionals often work closely with a variety of departments such as security, IT, communications, and human resources to ensure a coordinated and effective response to emergencies. This collaboration typically involves rapid information sharing, joint strategy sessions, and clear delegation of responsibilities to manage the incident efficiently. Effective teamwork and open communication are essential, as each department brings unique expertise that contributes to resolving the incident and minimizing its impact. Regular training exercises and post-incident debriefings are also common practices to strengthen interdepartmental collaboration.

What are the key skills and qualifications needed to thrive as a Critical Incident Manager, and why are they important?

To thrive as a Critical Incident Manager, you need strong problem-solving skills, crisis management experience, and a relevant degree such as in IT, business, or risk management. Familiarity with incident management tools (like ServiceNow or JIRA), ITIL certifications, and knowledge of organizational response protocols are commonly required. Outstanding communication, composure under pressure, and leadership abilities help coordinate teams and stakeholders during high-stress situations. These skills are vital to ensure rapid resolution of incidents, minimize business impact, and maintain organizational resilience.
More about Critical Incident jobs
What are the most commonly searched types of Critical Incident jobs? The most popular types of Critical Incident jobs are:
What states have the most Critical Incident jobs? States with the most job openings for Critical Incident jobs include:
Critical Incident jobs near you
Infographic showing various Critical Incident job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% Internship, 83% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.
Armed Critical Incident Response Team Agent

Armed Critical Incident Response Team Agent

Allied Universal® Enhanced Protection Services

San Jose, CA

$45.83/hr

Full-time

Medical, Life, Retirement, PTO

Posted 26 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,402 frontline employees who took The Breakroom Quiz

66th of 100 rated security

Job description

Allied Universal® Executive Protection and Intelligence Services , North America’s leading specialized protection company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.

The Armed CIRT Agent is responsible for protecting critical assets and managing risk with a diverse, innovative partner-oriented team in San Jose, CA. CIRT Agents are expected to competently respond to any situation that may arise while supporting the client. This position will require the Agent to work the following 8 hour-shifts, approximately: 7am-3pm or 11am-7pm. Scheduled shifts will vary based on client demands.

Responsibilities:

  • Must have the ability to tactfully negotiate conflict and remain flexible
  • Must be able to brief, defend, persuade and instruct others on security requirements and policies
  • Ensure the smooth operation of all services provided by the Critical Incident Response Team
  • Analyze and resolve problems in a timely manner
  • Observe, report and/or intervene as appropriate regarding any situation that may compromise the safety and security of the client’s people, assets and/or reputation
  • Provide surveillance detection/protective surveillance for security operations
  • Participate in emergency response actions to facilitate the protection of the client’s people, assets and reputation. This includes verbal de-escalation, use of non-lethal force, deadly force and appropriate medical treatment
  • Routine problem solving and tasking, management of assigned programs and projects

Requirements:

  • CA Guard Card, Exposed Firearm Permit, CCW and CPR certification is required
  • Be physically fit
  • Valid driver’s license and clean driving record is required
  • Extensive military, corporate security or law enforcement experience, preferably in a military special operations branch or protective operations experience
  • A graduate of a reputable executive protection training school is desired
  • Extensive medical experience (EMT, First Responder, 18D, Paramedic, Navy Corpsman) is desired

Benefits:

  • Starting pay is $45.83 per hour for a full time Agent

Allied Universal® Executive Protection and Intelligence Services offers industry leading benefits

  • Free employee life insurance
  • Paid employee training and development
  • 401K
  • Paid holidays and flexible PTO (Paid Time Off)

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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