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Critical Incident Jobs (NOW HIRING)

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Lambda

Senior Incident Manager

San Jose, CA · On-site

$170 - $210/hr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

McLane Company

Major Incident Commander

Temple, TX · Hybrid

Join a high-impact, fast-paced IT organization where you will lead critical incident response across enterprise systems. As a Major Incident Commander II, you will drive resolution of high-severity ...

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Critical Incident information

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$41K

$127.2K

$199.5K

How much do critical incident jobs pay per year?

As of Aug 7, 2026, the average yearly pay for critical incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a critical incident manager?

A critical incident manager is a professional responsible for overseeing and coordinating responses to significant, unexpected events that disrupt normal operations in an organization. These incidents can include IT outages, security breaches, natural disasters, or other emergencies. The critical incident manager leads the response team, communicates with stakeholders, and implements recovery plans to minimize impact and restore services as quickly as possible. Their role is essential in ensuring organizational resilience and effective crisis management.

What is the difference between Critical Incident vs Emergency Medical Technician?

AspectCritical IncidentEmergency Medical Technician
Required CredentialsVaries; often specialized training in incident responseEMT certification (Basic or Advanced)
Work EnvironmentEmergency scenes, disaster sites, crisis situationsAmbulances, hospitals, emergency scenes
Industry UsagePublic safety, emergency response teamsPre-hospital emergency care

Critical Incident responders focus on managing and mitigating large-scale emergencies and crises, often requiring specialized training. Emergency Medical Technicians provide immediate medical care in emergency settings, primarily focusing on patient stabilization and transport. While both roles operate in emergency environments, Critical Incident roles are broader and involve incident management, whereas EMTs concentrate on medical treatment.

How do professionals in critical incident roles typically collaborate with other departments during a crisis?

In Critical Incident roles, professionals often work closely with a variety of departments such as security, IT, communications, and human resources to ensure a coordinated and effective response to emergencies. This collaboration typically involves rapid information sharing, joint strategy sessions, and clear delegation of responsibilities to manage the incident efficiently. Effective teamwork and open communication are essential, as each department brings unique expertise that contributes to resolving the incident and minimizing its impact. Regular training exercises and post-incident debriefings are also common practices to strengthen interdepartmental collaboration.

What are the key skills and qualifications needed to thrive as a critical incident manager, and why are they important?

To thrive as a Critical Incident Manager, you need strong problem-solving skills, crisis management experience, and a relevant degree such as in IT, business, or risk management. Familiarity with incident management tools (like ServiceNow or JIRA), ITIL certifications, and knowledge of organizational response protocols are commonly required. Outstanding communication, composure under pressure, and leadership abilities help coordinate teams and stakeholders during high-stress situations. These skills are vital to ensure rapid resolution of incidents, minimize business impact, and maintain organizational resilience.

What is a critical incident at work?

A critical incident in a job context refers to an unexpected event or situation that significantly impacts safety, operations, or personnel, often requiring immediate response and investigation. For roles such as security or emergency response, recognizing and managing these incidents is essential, and training or certifications in incident management may be necessary.
More about Critical Incident jobs
What are the most commonly searched types of Critical Incident jobs? The most popular types of Critical Incident jobs are:
What states have the most Critical Incident jobs? States with the most job openings for Critical Incident jobs include:
Critical Incident jobs near you
Infographic showing various Critical Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Review and Evaluation Nurse (RN) - Critical Incident Management Unit

The CKHobbie Group

Harrisburg, PA • On-site

Other

Posted 7 days ago

Job description

Job Title

Registered Nurse (RN) for Critical Incident Management Team

Location

Harrisburg, Pennsylvania, United States, 17109

Job Type

Full time

Industry

Health Care

Job Description

Seeking a highly skilled and detail-oriented Registered Nurse (RN) to join a specialized Critical Incident Management team within a program dedicated to protecting and improving the lives of individuals receiving home and community-based services. This role is ideal for a nurse who wants to move beyond traditional bedside care and take on a position that directly influences quality, safety, and accountability across a broader healthcare system. In this role, you will have the opportunity to make a meaningful impact by ensuring vulnerable populations receive appropriate, effective, and person-centered services that allow them to live as independently and safely as possible. In this position, you will be responsible for reviewing and evaluating critical incidents and service plans for individuals enrolled in programs such as Community Health Choices, Act 150, and OBRA waivers. Your clinical expertise will be essential in assessing whether services are appropriate, compliant with program requirements, and aligned with each participant's medical and functional needs. You will play a key role in safeguarding participants by ensuring that any risks to their health, safety, and welfare are properly reported, investigated, and addressed in accordance with established policies and timeframes. This role offers a unique opportunity to apply your nursing knowledge in a strategic and analytical way. You will evaluate medical documentation, identify trends in incident reporting, and collaborate with interdisciplinary professionals including physicians, social workers, and protective service agencies. Your insights will help shape care decisions, improve service delivery, and contribute to system-wide enhancements in how care is provided to individuals with physical disabilities and complex medical conditions. A key responsibility of this role includes conducting mortality reviews, where you will assess critical incident reports to determine whether deaths may have resulted from negligent practices or gaps in care. This function is not only essential to maintaining accountability, but also contributes to the development of preventative strategies and best practices aimed at improving outcomes and reducing risk across the system. Through this work, you will directly influence policies and initiatives designed to enhance quality of care and protect vulnerable populations. In addition to clinical review and analysis, you will serve as a resource and representative for the program, providing guidance to participants, families, providers, and stakeholders. You may also participate in hearings, appeals, and stakeholder discussions, offering your professional expertise to support informed decision-making. This aspect of the role allows you to expand your influence beyond individual cases and contribute to broader program integrity and regulatory compliance. This position is well-suited for a nurse who values autonomy, critical thinking, and meaningful work that extends beyond direct patient care. You will work both independently and as part of a collaborative team, managing responsibilities in a structured environment while utilizing technology to support remote and hybrid work functions. Your ability to prioritize tasks, communicate effectively, and interpret complex regulations will be essential to your success. Candidates must hold an active Pennsylvania Registered Nurse license and possess a strong clinical foundation, including knowledge of medical conditions, treatment modalities, and the challenges faced by individuals with physical disabilities. Familiarity with home and community-based services, Medicaid waivers, and care coordination processes is highly valuable. The ideal candidate will also demonstrate strong analytical skills, attention to detail, and a commitment to improving healthcare quality and equity for underserved populations. This role offers a unique career path for nurses who are looking to leverage their clinical expertise in a way that drives systemic impact. It provides the opportunity to influence care at a population level, contribute to meaningful policy and program improvements, and play a critical role in protecting the health, safety, and dignity of individuals in community-based care settings.

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