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Remote Manufacturing Technical Support Jobs in Georgia

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... At least 5 years of experience troubleshooting in industrial manufacturing environments. * Ability ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... At least 5 years of experience troubleshooting in industrial manufacturing environments. * Ability ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

Iterable

Senior Technical Support Specialist

Atlanta, GA · On-site +1

... remote employees worldwide-we are committed to building a diverse and inclusive workplace. We ... The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a ...

Hp

Indigo Remote Technical Expert

Alpharetta, GA · Remote

Responsibilities Product Expert (PE) support resource for Remote Support Engineers, providing real ... complex technical problems effectively, encompassing hardware and software encountered through ...

Epta

Technical Sales Support Specialist

Columbus, GA · On-site +1

Implementation of remote support through digital platforms Implementation of digital training such ... Our global network includes manufacturing facilities, sales entities and service organizations -all ...

Amrize

Manufacturing Technology Leader

Atlanta, GA · Remote

$15 - $18.25/hr

Remote Worker - Tennessee, Remote Worker - Alabama, Remote Worker - Arkansas, Remote Worker ... Maintain technical documentation and records of equipment, processes and improvements. * Research ...

ClickDimensions

Support Specialist

Atlanta, GA · Remote

$24.04 - $36.46/hr

Technical Support Specialist We are seeking a Technical Support Specialist to join our Customer ... This is a remote position for candidates based in the Atlanta, Georgia area, with standard working ...

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center ... Exceptional ability to research and troubleshoot technology problems. * Ability to prioritize and ...

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. * Build and maintain effective relationships ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Georgia

Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Georgia? For Remote Manufacturing Technical Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Georgia look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Manufacturing Technical Support jobs? Cities in Georgia with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Georgia as of July 2026, with employment types broken down into 86% Full Time, 7% Part Time, 1% Temporary, 4% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Technical Support Engineer

Tractian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Customer at Tractian
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities
  • Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
  • Resolve complex technical problems by delivering accurate and timely engineering solutions.
  • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
  • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
  • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
  • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

Requirements
  • Vibration Analysis CAT III certification.
  • At least 5 years of experience troubleshooting in industrial manufacturing environments.
  • Ability to work Eastern Standard Time (EST) hours.
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
  • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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