Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization. * Experience with IT and networking systems - server rack and stack, network ...
Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization. * Experience with IT and networking systems - server rack and stack, network ...
Account Manager
Woodstock, GA · On-site
$30K - $55K/yr
... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...
Quick apply
Account Manager
Woodstock, GA · On-site
$30K - $55K/yr
... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...
Service Desk Manager
Alpharetta, GA · On-site
Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...
Quick apply
Service Desk Manager
Alpharetta, GA · On-site
Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...
Account Manager
Woodstock, GA · On-site
$30K - $55K/yr
... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...
Quick apply
Account Manager
Woodstock, GA · On-site
$30K - $55K/yr
... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...
IT Support Technician Level 2
Lilburn, GA · On-site
$19.75 - $27.25/hr
... ConnectWise as they occur • Enter all work as service tickets in ConnectWise • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University ...
IT Support Technician Level 2
Lilburn, GA · On-site
$19.75 - $27.25/hr
... ConnectWise as they occur • Enter all work as service tickets in ConnectWise • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University ...
Service Desk Manager
Alpharetta, GA · Hybrid
Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...
Service Desk Manager
Alpharetta, GA · Hybrid
Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...
Monitor and update tickets in ConnectWise or other PSA systems * Document resolutions, time spent, and follow-ups * Escalate complex issues to L3 or remote support Vendor Coordination * Liaise with ...
Quick apply
Monitor and update tickets in ConnectWise or other PSA systems * Document resolutions, time spent, and follow-ups * Escalate complex issues to L3 or remote support Vendor Coordination * Liaise with ...
IT Support Technician Level 2
Lilburn, GA · On-site
$40K - $50K/yr
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University. Who You Are: * You have 3-5 years of solid experience as a Bench Technician or similar ...
Quick apply
IT Support Technician Level 2
Lilburn, GA · On-site
$40K - $50K/yr
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University. Who You Are: * You have 3-5 years of solid experience as a Bench Technician or similar ...
Track service requests using ConnectWise Manage * Ensure all work is logged with detailed notes, resolutions, products, and time. * Escalate major issues effectively while keeping customers informed.
Quick apply
Track service requests using ConnectWise Manage * Ensure all work is logged with detailed notes, resolutions, products, and time. * Escalate major issues effectively while keeping customers informed.
Maintain accurate and detailed documentation in ConnectWise and IT Glue * Document system configurations, incidents, and resolutions clearly and thoroughly * Communicate effectively with clients via ...
Maintain accurate and detailed documentation in ConnectWise and IT Glue * Document system configurations, incidents, and resolutions clearly and thoroughly * Communicate effectively with clients via ...
Helpdesk Engineer - Level II
Tyrone, GA · On-site
$55K - $65K/yr
Maintain accurate and detailed documentation in ConnectWise and IT Glue * Document system configurations, incidents, and resolutions clearly and thoroughly * Communicate effectively with clients via ...
Helpdesk Engineer - Level II
Tyrone, GA · On-site
$55K - $65K/yr
Maintain accurate and detailed documentation in ConnectWise and IT Glue * Document system configurations, incidents, and resolutions clearly and thoroughly * Communicate effectively with clients via ...
Helpdesk Engineer - Level II
Tyrone, GA · On-site
Maintain accurate and detailed documentation in ConnectWise and IT Glue * Document system configurations, incidents, and resolutions clearly and thoroughly * Communicate effectively with clients via ...
Quick apply
Helpdesk Engineer - Level II
Tyrone, GA · On-site
Maintain accurate and detailed documentation in ConnectWise and IT Glue * Document system configurations, incidents, and resolutions clearly and thoroughly * Communicate effectively with clients via ...
Helpdesk Associate Tier 1
Norcross, GA · On-site
$18.75 - $25.25/hr
Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred * Ability to multi-task and prioritize assignments ...
Quick apply
Helpdesk Associate Tier 1
Norcross, GA · On-site
$18.75 - $25.25/hr
Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred * Ability to multi-task and prioritize assignments ...
IT Helpdesk Technician
Conyers, GA · Remote
$70K - $85K/yr
Provide remote support using RMM tools (e.g., ConnectWise Automate) * Install, configure, and maintain desktop hardware, software, and peripherals * Manage user accounts, permissions, and access ...
Quick apply
IT Helpdesk Technician
Conyers, GA · Remote
$70K - $85K/yr
Provide remote support using RMM tools (e.g., ConnectWise Automate) * Install, configure, and maintain desktop hardware, software, and peripherals * Manage user accounts, permissions, and access ...
Systems Engineer
Vidalia, GA · On-site
Knowledge of Backup Solutions and Connectwise are a plus Microsoft and/or Cisco Certifications are a plus Growing knowledge in VMware environments is a plus Cisco Meraki and ASA experience a major ...
Quick apply
Systems Engineer
Vidalia, GA · On-site
Knowledge of Backup Solutions and Connectwise are a plus Microsoft and/or Cisco Certifications are a plus Growing knowledge in VMware environments is a plus Cisco Meraki and ASA experience a major ...
Remote Support Technician
Atlanta, GA · On-site +1
$17/hr
Responsible for full documentation of tasks, and meeting of commitments in ConnectWise. * Service awareness of customers' key IT services for which support is being provided. * Interact with vendors ...
Remote Support Technician
Atlanta, GA · On-site +1
$17/hr
Responsible for full documentation of tasks, and meeting of commitments in ConnectWise. * Service awareness of customers' key IT services for which support is being provided. * Interact with vendors ...
Responsible for full documentation of tasks, and meeting of commitments in ConnectWise. * Service awareness of customers' key IT services for which support is being provided. * Interact with vendors ...
Responsible for full documentation of tasks, and meeting of commitments in ConnectWise. * Service awareness of customers' key IT services for which support is being provided. * Interact with vendors ...
Service Delivery Manager
Atlanta, GA · On-site
Experience with ITSM tools such as ConnectWise or ServiceNow. * Strong leadership, communication, and client management skills. * Bachelor's degree in Computer Science, IT, or related field (or ...
Service Delivery Manager
Atlanta, GA · On-site
Experience with ITSM tools such as ConnectWise or ServiceNow. * Strong leadership, communication, and client management skills. * Bachelor's degree in Computer Science, IT, or related field (or ...
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. * Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth ...
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. * Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth ...
Account Executive
Atlanta, GA · On-site +1
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. * Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth ...
Account Executive
Atlanta, GA · On-site +1
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. * Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth ...
Connectwise information
See Georgia salary details
$23.2K - $25.8K
1% of jobs
$25.8K - $28.3K
0% of jobs
$28.3K - $30.8K
0% of jobs
$30.8K - $33.4K
0% of jobs
$33.4K - $35.9K
2% of jobs
$35.9K - $38.4K
6% of jobs
$38.4K - $41K
13% of jobs
$41K - $43.5K
0% of jobs
$43.5K - $46K
0% of jobs
$46K - $48.6K
0% of jobs
$48.6K is the 25th percentile. Wages below this are outliers.
$48.6K - $51.1K
78% of jobs
$23.2K
$47.9K
$51.1K
How much do connectwise jobs pay per year?
What is ConnectWise used for?
What are the key skills and qualifications needed to thrive in the Connectwise position, and why are they important?
To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.
Is ConnectWise a good company to work for?
What kind of company is ConnectWise?
How much does ConnectWise pay business analysts?
What does a typical day look like for someone working in a ConnectWise Administrator role?
A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.
What is a ConnectWise job?
A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

ConnectWise rating
8.5
Based on 8 frontline employees who took The Breakroom Quiz
78th of 245 rated software companies
Job description
General Summary:
The Data Center Engineer is responsible for responding to scheduled and emergency dispatches, handling physical and logical aspects of data center operations, completing installations and replacements of hardware components, providing software support, managing shipping and receiving, and documenting work in the ticketing system.This role requires the ability to work independently, excellent customer service skills, experience with IT and networking systems, proficiency with technical tools, and strong troubleshooting abilities.
Essential Duties and Responsibilities:
- Respond to scheduled and emergency dispatches to Datacenter for off-hour service calls.
- Handles the physical and logical aspects of operating our own racks & power, networking, and servers.
- After-hours support for both scheduled maintenance and on-call for emergencies involving the data
center. - Complete physical installation and power-up of racks, servers and network equipment.
- Provide installation and replacement services for hot-swappable or modular hardware components, such
as hard drives and power supplies. - Provide software support such as requested system reboots, device configuration with direction and
support from other teams. - Collaborate with cross-functional teams with various requests.
- Handle shipping and receiving for the datacenter.
- Document work in designated ticketing system.
- May assist in training and/or leading new team colleagues.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to perform routine situations and procedures with limited supervision.
- Excellent customer service skills.
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise
organization. - Experience with IT and networking systems - server rack and stack, network cable installation and
management of both fiber and copper. - Proficiency with technical tools such as PuTTY (for SSH & serial console access).
- Ability to work independently and with limited supervision to complete assigned tasks in an asynchronous
time zone environment. - Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment and
workspaces. - Demonstrated good troubleshooting skills to investigate and resolve system and infrastructure issues.
- Willing to respond to irregular off hour emergency calls and schedule off hour maintenance.
Educational/Vocational/Previous Experience Recommendations:
- Requires broad knowledge of job procedures and tools.
Working Conditions:
- Onsite/Hybrid/Remote must be located near facilities to respond within the hour.
- Local to Atlanta,GA
- Physical work requirements will include regular walks through data center during the day, lifting servers and other equipment, working from ladders, running cables, and working with hand tools and test equipment.
What ConnectWise employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ConnectWise
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Tampa, FL, US
Year founded
1982