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Remote Manufacturing Technical Support Jobs (NOW HIRING)

Inktavo + OrderMyGear

Technical Support Specialist

$40K - $45K/yr

Technical Support @ MergeCo As a Technical Support Specialist, you are dedicated to making sure ... Remote work available for U.S.-based candidates * 401(k) with employer match * Paid parental leave

Vultr

Supervisor, Technical Support

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... As a Supervisor, Technical Support, you'll work closely with customers, system administrators, and ...

Whisker Labs

Technical Support Specialist

$50K - $54K/yr

As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service ... Self-motivated and disciplined to excel in a remote work setting. * Availability to work a rotating ...

Encoura

Remote Technical Support Advisor

Kansas City, MO · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and ...

New

Encoura

Remote Technical Support Advisor

Charleston, SC · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and ...

New

Encoura

Remote Technical Support Advisor

Killeen, TX · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and ...

New

ADP

Technical Support Analyst II

Maitland, FL · Remote

Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

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All JobsRemote Manufacturing Technical Support Jobs

Remote Manufacturing Technical Support information

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$14

$26

$44

How much do remote manufacturing technical support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote manufacturing technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
More about Remote Manufacturing Technical Support jobs
What cities are hiring for Remote Manufacturing Technical Support jobs? Cities with the most Remote Manufacturing Technical Support job openings:
What are the most commonly searched types of Manufacturing Technical Support jobs? The most popular types of Manufacturing Technical Support jobs are:
What states have the most Remote Manufacturing Technical Support jobs? States with the most job openings for Remote Manufacturing Technical Support jobs include:
What job categories do people searching Remote Manufacturing Technical Support jobs look for? The top searched job categories for Remote Manufacturing Technical Support jobs are:
Remote Manufacturing Technical Support jobs near you
Technical Support Specialist

Technical Support Specialist

Beyond Impact

North Oaks, MN • On-site, Remote

Full-time

Posted 26 days ago

Job description

Company Description
Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier IT solutions, security, and support to businesses. As a Microsoft Partner and a provider of Secure365 solutions, we specialize in managed infrastructure, endpoint security, and user protection.
Job Description
We are looking for a Technical Support Specialist to join our growing team. This role will provide frontline support for our customers, ensuring their Windows environments, Microsoft 365 services, and security tools (Kaseya User and Endpoint products) are running optimally.
Key Responsibilities:
  • Provide Level 1 & 2 technical support for Windows Desktop and Windows Server environments, troubleshooting hardware, software, and network-related issues.
  • Manage and support Microsoft 365 services, including email (Exchange), Teams, SharePoint, and OneDrive.
  • Administer and troubleshoot Kaseya User and Endpoint products, including security monitoring, patching, and automation.
  • Respond to and resolve customer tickets in a timely manner using our ticketing system (Autotask).
  • Assist in deploying and configuring workstations, Windows servers, security solutions, and remote access tools.
  • Monitor and maintain Windows Server environments, including basic administration, patching, and performance troubleshooting.
  • Educate and assist end-users on best practices for security and technology use.
  • Document resolutions and maintain accurate customer records in our knowledge base.

Qualifications
Windows Desktop & Server Experience:
  • Troubleshooting and configuring Windows 10/11.
  • Supporting Windows Server (Level 1 & 2), including Active Directory, DNS, DHCP, and Group Policy.
    Microsoft 365 Administration:
  • Familiarity with Exchange, Teams, OneDrive, SharePoint, and security/compliance settings.
    Kaseya User and Endpoint Management:
  • Experience managing patching, remote access, and security tools within Kaseya.
    IT Troubleshooting & Support:
  • Ability to diagnose and resolve software, hardware, and networking issues efficiently.
    Customer Service Mindset:
  • Strong communication skills and ability to assist non-technical users.
    Documentation & Ticketing Systems:
  • Experience using IT ticketing systems (Autotask preferred).

Preferred but not required:
  • Experience with Intune, backup solutions, and security best practices.
  • Knowledge of firewall, networking, or endpoint protection tools.
  • IT certifications such as Any Microsoft Certifications, Kaseya Certifications, etc.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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