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Remote Manufacturing Technical Support Jobs in Phoenix, AZ

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$96K - $132K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point ...

TPI Composites

Leader, Engineering

Scottsdale, AZ · On-site +1

  • Medical

  • Dental

  • Retirement

  • PTO

Provide technical support in wind blade manufacturing, supporting TPI's diverse factory and customer portfolio. The nature of this position, although one of direct support, will require a wide range ...

trane technologies

Remote Controls Support Specialist

Tempe, AZ · On-site +1

$18.09 - $44.31/hr

  • Medical

  • Retirement

  • PTO

Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. * Perform remote Building Automation System (BAS) diagnostics ...

Crystora Dynamics Limited

Customer Support Specilaist

Phoenix, AZ · Remote

$17.75 - $24/hr

  • Medical

  • Retirement

  • PTO

Customer Support Specialist (Remote) Join Crystora Dynamics and Make an Impact! About Crystora ... Work closely with Sales, Technical Support, and other departments to provide holistic solutions ...

JDA

Technical Architect (Merchandise Operations)

Scottsdale, AZ · Remote

$110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL Synonym title : Technical Architect #LI-SR1 #LI- REMOTE ----- Sala ry range for this position will $110,000 ...

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Remote Manufacturing Technical Support information

See Phoenix, AZ salary details

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How much do remote manufacturing technical support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote manufacturing technical support in Phoenix, AZ is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Phoenix, AZ?

For Remote Manufacturing Technical Support jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Phoenix, AZ look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Manufacturing Technical Support jobs?

Cities near Phoenix, AZ with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,795 per year, or $25.9 per hour.

Technical Support Senior Analyst

10X Health System

Scottsdale, AZ • On-site, Remote

$85K - $95K/yr

Full-time

Posted 13 days ago

Job description

BASE COMPENSATION: $85,000 - $95,000 annually
WORKPLACE SETTING: Remote
POSITION SUMMARY
As the Technical Support Senior Analyst for 10X Health, you willbe responsible fordriving the evolution of our customer and patient wellness platforms. Your role will involve ensuring user productivity,maintainingclean customer data, and keeping integrated services running smoothly and securely. This position covers all aspects of escalated service support for customers, patients, and users across our wellness software platforms.
The ideal candidate will have an analytical mindset with a keen attention to detail anda strong desireto resolve user- and data-related issues across multiple complex systems. You will work with a cross-functional team, collaborating with stakeholders and users across the business toidentifyand fix root causes. Your contributions willoptimizetechnology usage, improve processes, and enhance the overall user experience.
ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.
The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.
OBJECTIVES
  • Own escalated helpdesk ticket management across classification, clarification, escalation, resolution, and communication for both IT and Customer/Operations queues.
  • Take ownership of vendor relationships on a defined progression - shadowing, then point-person with support, then independent ownership - including patch/update/releasecoordination
  • Maintain and evolve ticket categorization taxonomy, including Ticket Type and Problem/Known Error linkage, and partner with AI/automation initiatives to reduce manual work
  • Administer Jira Service Management (JSM) directly - workflows, fields, forms, automation rules, queue configuration, and user/agent provisioning - as the team's day-to-day system owner
  • Maintainaccurate, current documentation of technical processes, configurations, and issue-resolution procedures; contribute to Knowledge Base articles and SOPs
  • Implement andmaintaindata security measures in compliance with healthcare industry and data privacy regulations
  • Participate in quality assurance activities, including testing and validation of new or modified features and processes
  • Serve as a key stakeholder in the end-to-end software development lifecycle, ensuring high-quality,timelydelivery of solutions
  • Define and uphold SLAs with clear, proactive communication on status and resolution.
  • Mentor and coach Tier 1 team members on complex technical challenges; take initiative in running informal or structured 1:1s
  • Build and own reporting - synthesizing team activity into clear, leadership-ready summaries rather than raw status updates
  • Identifyrecurring problems, perform root causeanalysisand drive permanent fixes rather than repeated manual resolution - an automation-first mindset
  • Demonstrate sound judgment on when to escalate, when to decide independently, and when to loop in leadership
  • Other responsibilities asrequired
COMPETENCIES
  • Strong understanding of customer support principles in a modern technology ecosystem.
  • Excellent written and verbal communication; comfort adjusting tone and detail for technical peers vs.non-technicalaudiences
  • Analytical, data-driven approach to investigation, decision-making, and reporting
  • Demonstrated mentorship and collaborative negotiation skills
  • Comfort with ambiguity - this role's scope will evolve based on performance and organizational need
AI FLUENCY EXPECTATION
10X Health holds all technical roles to a baseline AI fluency bar ("Capable") as part of our current organizational goals - using AI tooperateat a meaningfully higher level in day-to-day work, not just experimenting with it occasionally. Because this role carries an explicit mandate to help scale Help Desk operations through automation, we're looking for someone who already operates above that baseline: someone who has built AI-assisted workflows - automated triage, drafted responses, self-service deflection - rather than only using AI for personal productivity.
EDUCATION & EXPERIENCE
  • 3-5+ years in a client/user-facing Software Support or Quality Assurance role
  • Hands-on Jira Service Management (JSM) administration experience - workflows, automation rules, fields/forms,queueand permission configuration - isrequired, not just end-user ticket experience
  • ITIL 4 certificationa strongplus; healthcare data privacy familiarity preferred
  • Prior experience owning a vendor relationship, leading projects, or informally mentoring teammates - even without a formal management title - is a strongplus
  • Bachelor's degree in a relevant field (computer science, healthcare management, or related discipline) preferred

PHYSICAL REQUIREMENTS
  • Ability to spend prolonged periods working on a computer and communicating with patients and team members
  • Ability to interact with patients virtually and occasionally in person
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].
NO SOLICITATION POLICY
10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.
#LI-CM1 #LI-Remote

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