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Tier 3 Support Jobs in Phoenix, AZ (NOW HIRING)

365 Managed IT

Level 3 Support Technician

Tempe, AZ · On-site

$33 - $40/hr

Provide remote and on-site support of workstations, operating systems and applications. About 365 ... Resolve complex hardware, software, and network issues escalated from Tier 1/2. * Infrastructure ...

Expert Technology Services

Help Desk Representative

Phoenix, AZ · On-site

$17.50 - $22.25/hr

Collaborate with Tier II and Tier III support teams to keep users informed of progress and resolution status. * Document incidents and resolutions according to established procedures. Required Skills ...

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How much do tier 3 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 3 support in Phoenix, AZ is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a Tier 3 Support job?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.
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Tier 3 Support jobs near you
Service Desk Specialist III - ST

Service Desk Specialist III - ST

SwitchThink Solutions LLC

Phoenix, AZ • On-site

Full-time

Posted 17 days ago

Job description

The Service Desk Specialist III is a senior technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This position owns the end-user compute lifecycle, including imaging, deployment, and refresh of PCs and laptops. Responsibilities include SCCM administration for software deployment, patching, and compliance, vulnerability management for endpoints, and application lifecycle support. Strong organizational skills and the ability to deliver timely, high-quality service are essential.

What you will do here:

Provide Tier 3 support for hardware, software, and enterprise systems

Manage end-user compute lifecycle (imaging, deployment, refresh)

Administer SCCM for software deployment, patching, and compliance

Perform vulnerability management and remediation for endpoints

Provide application lifecycle support (deployment, updates, retirement)

Maintain and update knowledge base and documentation

Perform other related duties as assigned.

What you will need:

Vocational School or some college courses; Information Technology or Information Systems preferred required.

Bachelor's degree in an IT related major preferred.

6+ years of progressive IT support experience, including at least 3 years in endpoint management and SCCM administration required.

1+ years experience in financial services preferred.

Advanced troubleshooting and problem-solving across hardware, OS, and enterprise applications required.

Expertise in end-user compute lifecycle management (imaging, deployment, refresh) required.

SCCM administration for software deployment, patching, and compliance required.

Endpoint vulnerability management and remediation required.

Application lifecycle support (deployment, updates, retirement) required.

Familiarity with PowerShell scripting for automation required.

Strong customer service, technical reasoning, and excellent written and verbal communication skills required.

Effective time management and prioritization skills required.

Licenses/Certifications A+ preferred.

Licenses/Certifications ITIL Foundation preferred.

Licenses/Certifications Microsoft 365 Endpoint Administrator preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

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