ZipRecruiter

Log In

2

Remote Manufacturing Technical Support Jobs in Virginia

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

ITW Avery Weigh-Tronix

Dillon Product Manager

VA · Remote

$80K - $121K/yr

... manufacturing environment. The Dillon Product Manager will partner with marketing and engineering ... This role will provide technical support to the sales channel and end users through product ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Experience resolving technical problems and answering queries via telephone or self-service ...

Winrock International

Senior Manager, Technical

Arlington, VA · Remote

$130K - $180K/yr

Remote, Arlington, VA or Little Rock, AR Department: Environmental Resources Trust (ERT) - ART ... The position supports the review of jurisdictional TREES Document submissions relating to forest ...

previous pagenext page

Showing results 21-40

All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Virginia

Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are the most commonly searched types of Manufacturing Technical Support jobs in Virginia? The most popular types of Manufacturing Technical Support jobs in Virginia are:
What are popular job titles related to Remote Manufacturing Technical Support jobs in Virginia? For Remote Manufacturing Technical Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Virginia look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Manufacturing Technical Support jobs? Cities in Virginia with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you

Jr. Azure Technician

Paragone Solutions, Inc.

Mclean, VA • On-site, Remote

$21.75 - $29.75/hr

Part-time

Re-posted 14 days ago

Job description

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to provide first-line technical support for customers who experience computer hardware and software issues, including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements.
Note, this position will begin as a part time role.
Responsibilities
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure.
  • Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements.
  • Support physical network setup activities such as pulling and terminating cables, connecting wireless access points, and ensuring reliable connectivity across sites.
  • Manage and maintain Office 365/Azure GCC High tenants, including user administration, system configuration, and compliance with government security standards.
  • Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture.
  • Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability.
  • Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity for authorized users.
  • Monitor system performance and proactively identify and address potential issues before they impact operations.
  • Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
  • Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.
Experience
  • Minimum of three (3) years of computer support experience.
  • Hands on experience with Government Community Cloud High (GCC High).
  • High School Diploma or GED.
  • CompTIA A+ certification is preferred.
  • Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management.
  • Skilled in computer system and network support, including standalone systems and peripheral devices.
  • Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
  • Strong background in software troubleshooting and issue resolution.
  • Solid understanding of computer networking and IT support practices.
  • Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.
  • Proven technical support skills with a focus on end-user satisfaction.
  • Previous help desk or technical support experience preferred.
  • Excellent ability to communicate complex technical concepts to non-technical users.
  • Strong problem-solving, troubleshooting, and analytical skills.
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
SecureITSM, a division of Paragone Solutions, Inc., is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#ZR

Apply