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Manager Manufacturing Technical Support Jobs in Virginia

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... reports to program management and stakeholders. * Interface directly with end users and ...

mercury

Manager, Manufacturing Engineering

Chantilly, VA

$113K - $141K/yr

Identify, maintain, and grow technical expertise within the group and provide technical guidance to ... Experience supporting proposal development for DoD contracts * Experience in electro-mechanical ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

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Manager Manufacturing Technical Support information

What is the difference between Manager Manufacturing Technical Support vs Manufacturing Engineer?

AspectManager Manufacturing Technical SupportManufacturing Engineer
Primary FocusOverseeing technical support teams, resolving manufacturing issues, and ensuring production efficiencyDesigning, developing, and improving manufacturing processes and equipment
Required CredentialsBachelor's in Engineering or related field, technical certifications, leadership experienceBachelor's or higher in Mechanical, Industrial, or Manufacturing EngineeringWork EnvironmentSupport centers, production floors, troubleshooting environmentsDesign labs, production lines, process development settings

The Manager Manufacturing Technical Support primarily manages support teams and resolves technical issues on the production floor, while Manufacturing Engineers focus on designing and optimizing manufacturing processes. Both roles require engineering credentials and work closely within manufacturing environments, but their core responsibilities differ in scope and focus.

What are the most commonly searched types of Manufacturing Technical Support jobs in Virginia? The most popular types of Manufacturing Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Manager Manufacturing Technical Support jobs? Cities in Virginia with the most Manager Manufacturing Technical Support job openings:
Manager Manufacturing Technical Support jobs near you
Technical Support

Technical Support

CACI International, Inc.

Manassas, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 8 hours ago

Job description

Job Title: Technical Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
You'll serve as a frontline technical expert supporting Counter-UAS customers in high-consequence environments, providing rapid, mission-critical troubleshooting over the phone and guiding users through complex issues without visual aids. In this role, you'll manage the full lifecycle of support tickets in Jira Service Management, maintain clear communication with customers and internal teams, and contribute to high-quality documentation and knowledge-sharing across the program. You'll collaborate closely with engineering, DevOps, DSP, and field support teams to resolve challenging technical issues, identify trends, and improve support processes. As the primary point of contact for a designated customer group, you'll build deep familiarity with their operational needs while delivering reliable, customer-focused support that directly enhances mission success.
Responsibilities:
Customer Support
  • Support customers over the phone to diagnose and resolve hardware, software, and network issues in a timely manner
  • Ability to triage incidents and escalate complex issues to higher tier support teams as needed
  • Be able to work in a "theater of the mind". Customers operate in a closed environment with little to no remote connectivity or ability to provide screenshots; must be able to visualize what the customer is seeing and relay directions to navigate them through troubleshooting through resolution

Ticket Management
  • Work with Jira Service Management database to document, maintain, and track issue tickets from start to resolution
  • Ensure timely follow-up with customers and internal resources throughout the lifecycle of each ticket
  • Effectively document and communicate the status of tickets with team members and project managers

Documentation
  • Create and maintain accurate and up-to-date technical documentation of solutions and knowledge base articles in Confluence
  • Thoroughly document troubleshooting steps performed with customers in Jira Service Management
  • Contribute to the maintenance of standard operating procedures (SOPs)

Program Support
  • Work closely with other functional support teams (Dev Ops, System Engineers, Digital Signal Processing, Field Service Reps) to address technical issues and support project goals
  • Provide periodic reports and metrics following an established schedule and by request to Program teams
  • Specialize in a designated group of customers where you thoroughly understand their needs and serve as the primary contact for Corian Service Desk to those assigned projects and their Project Managers

Qualifications:
Required:
  • Ability to obtain an Active Secret clearance
  • Minimum of two years of experience in a Help Desk or similar Customer Service role
  • Experience with Microsoft Office Suite, RHEL 7/8 Linux, and common troubleshooting tools
  • Strong knowledge of hardware, software, and networking fundamentals
  • Excellent professional communication and interpersonal skills
  • Strong problem-solving, analytical and critical thinking skills
  • Ability to work autonomously and effectively in a fast-paced team environment
  • Possess strong customer service skills with a focus on customer satisfaction
  • Excellent documentation skills
  • Flexibility and the desire to work as a team to meet common goals

Desired:
  • Familiarity with Atlassian tools such as Jira, Confluence, and Jira Service Management
  • Active Secret clearance

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$49,900 - $100,000
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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