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Assistant Pos Technical Support Jobs in Virginia

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Virginia? The most popular types of Pos Technical Support jobs in Virginia are:
What are popular job titles related to Assistant Pos Technical Support jobs in Virginia? For Assistant Pos Technical Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Virginia look for? The top searched job categories for Assistant Pos Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Assistant Pos Technical Support jobs? Cities in Virginia with the most Assistant Pos Technical Support job openings:
Assistant Pos Technical Support jobs near you

Customer Technical Support Specialist NEN

ATG

Dahlgren, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Employment Type: Full-Time
Shift: Day
** This position is contingent upon award of the contract.
About the Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability
Job Summary
ATG is seeking a Customer Technical Support Specialist (NEN) to support the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Code 104. The selected candidate will provide enterprise desktop and network end-user support, troubleshoot hardware and software issues, install and configure IT equipment, and assist customers with maintaining reliable access to enterprise information systems while supporting Help Desk and Network Enterprise Network (NEN) operations.
Key Responsibilities
  • Provide Tier I/II technical support for desktop, laptop, printer, peripheral, and mobile device issues.
  • Install, configure, troubleshoot, and maintain Windows workstations and standard software.
  • Respond to incidents and service requests using the Government IT Service Management (ITSM) system.
  • Support user account management, password resets, and access requests.
  • Assist with hardware deployments, refreshes, imaging, and equipment inventory.
  • Escalate unresolved issues to senior technical staff and track tickets through completion.
  • Support NEN connectivity, peripheral devices, and customer workstations.
  • Maintain technical documentation and knowledge articles while delivering excellent customer service.

Qualifications
Required:
  • Bachelor's degree
  • Minimum two (2) years of IT customer support or desktop support experience.
  • Current DoD 8570/8140 IAT Level II certification.
  • Ability to obtain and maintain a Tier 3 investigation.
  • Experience supporting Microsoft Windows, Microsoft Office, and enterprise desktop environments.
  • Strong communication and customer service skills.
  • U.S. Citizenship.

Desired:
  • Experience supporting Department of the Navy or NAVSEA.
  • CompTIA Network+ or Microsoft certification.
  • Experience with Active Directory and ITSM platforms.

Physical and Environmental Conditions
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with colleagues and customers, Listening, Sight, Use of hands/fingers.
Additional Benefits
  • Performance Bonuses and annual salary reviews
  • Health, dental, and vision insurance
  • Short Term Disability, Long Term Disability, and Life Insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status

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