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Day Shift Technical Support Manager Jobs in Virginia

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Title: Technical Support Location: Richmond, VA Duration: Long term Onsite Position Summary The ... Knowledge of help desk ticketing systems and IT service management workflows. Skills Effective ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... reports to program management and stakeholders. * Interface directly with end users and ...

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

... the present day corporate scenario and aspire to provide world-class services enabling the ... end user technical support for both software and hardware.. Also, provide maintenance ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... the present day corporate scenario and aspire to provide world-class services enabling the ... closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$43K - $54K/yr

They are seeking a motivated Technical Support Tech to provide day-to-day technical assistance to end users, identifying and resolving a variety of technical issues while ensuring excellent customer ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Forgent

Technical Support Engineer

Richmond, VA · On-site

Ability to manage multiple cases and priorities effectively. Core Competencies & Behaviors Technical Leadership * Provides advanced diagnostic support and guidance on complex equipment issues.

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Day Shift Technical Support Manager information

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

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For Day Shift Technical Support Manager jobs in Virginia, the most frequently searched job titles are:

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Cities in Virginia with the most Day Shift Technical Support Manager job openings:

Day Shift Technical Support Manager jobs near you

Technical Support Manager

Power Monitors, Inc.

VA • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!
Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.

What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.

Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching

About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

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