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Remote Technical Support Manager Jobs in Virginia

Mantis Innovation

BMS Controls Application Engineer

Ashburn, VA · Remote

$85.40K - $110.40K/yr

Provide remote technical support to Project Managers and Field Engineers during project execution. Qualifications * 10+ years of experience in the engineering field, preferably in Building Automation ...

KEYENCE

Field Application Engineer

Vienna, VA · On-site +1

$54.30K - $81.04K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Winrock International

Senior Manager, Technical

Arlington, VA · Remote

$130.60K - $180K/yr

Remote, Arlington, VA or Little Rock, AR Department: Environmental Resources Trust (ERT) - ART ... The position supports the review of jurisdictional TREES Document submissions relating to forest ...

ManTech International

Remote Support Technician Lead

Mclean, VA · On-site +1

$44.50K - $57.60K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician Lead to ... Experience managing or leading a 24x7 IT service desk or technical support team in an enterprise ...

Maximus

Technical Project Manager

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is seeking an experienced Technical Project Manager to lead complex technology initiatives supporting ...

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Remote Technical Support Manager information

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$29.2K

$85.2K

$146.2K

How much do remote technical support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for remote technical support manager in Virginia is $85,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Virginia? For Remote Technical Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Virginia look for? The top searched job categories for Remote Technical Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Remote Technical Support Manager jobs? Cities in Virginia with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Virginia as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $85,176 per year, or $41 per hour.

Temporary Information Technology Technician II 1 Year Term

U.S. Courts

Alexandria, VA • On-site, Remote

$56.48K - $70.62K/yr

Full-time

Posted 14 days ago

Job description

Summary
This one-year temporary position is located within the Eastern District of Virginia Consolidated
Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's
Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT
help desk support for end users along with technical support in installing and configuring hardware and software programs.
Learn more about this agency
Duties
Help
  • Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level;
  • Utilize and maintain service desk management application;
  • Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs;
  • Manage and maintain printers, scanners, and other peripherals including firmware and driver updates;
  • Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary;
  • Set up, configure, install, and document hardware and software;
  • Provide support for mobile computing devices and remote access;
  • Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians;
  • Receive and maintain inventory of IT related assets according to internal control policies;
  • Assist with creating and closing user accounts;
  • Provide backup assistance to the Courtroom Technology Administrator and other IT staff;
  • Participate in local or national conferences and similar gatherings to continue professional development; and
  • Perform other related duties, as assigned.

Requirements
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Conditions of employment
  • Employees must be United States citizens or eligible to work in the United States.
  • Employees will be hired provisionally pending the results of a background investigation.
  • Employees are required to adhere to the Code of Conduct for Judicial Employees.
  • Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
  • Positions with the United States District Court Clerk's Office are Excepted Service appointments.

Excepted service appointments are at will and can be terminated with or without cause by the Court.
Qualifications
  • Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training. Proficiency in Windows and Microsoft Office products is required.

Additional requirements:
The successful candidate will be a customer service-oriented professional who is responsible, friendly,
organized and have the following:
  • Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product.
  • Ability to independently analyze, isolate and solve IT related problems.
  • Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
  • Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment.
  • Ability and willingness to travel occasionally to district offices and off-site training.

Education
High school graduation or equivalent required. College degree preferred.
Additional information
To view the full job announcement please visit our website at www.vaed.uscourts.gov.
The United States District Court is an Equal Opportunity Employer.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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