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Remote Technical Support Manager Jobs in Virginia

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site +1

Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture. * Provide remote and onsite technical support to end users ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Virginia

Remote Technical Support Manager information

See Virginia salary details

$29.2K

$85.2K

$146.2K

How much do remote technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote technical support manager in Virginia is $85,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Virginia?

For Remote Technical Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Virginia look for?

The top searched job categories for Remote Technical Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Technical Support Manager jobs?

Cities in Virginia with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,176 per year, or $41 per hour.

Core Network Support Engineer

MBR Partners

Ashburn, VA • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

Customer Support Engineer
Reports To: Regional Support Manager
Position Summary
The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role serves as the primary owner of customer support cases, managing issues from initial diagnosis through resolution while ensuring compliance with service level agreements (SLAs). The successful candidate will combine strong telecommunications expertise with excellent customer service, troubleshooting, and communication skills.
Key Responsibilities
Customer Support & Incident Management
• Deliver exceptional customer support and maintain high customer satisfaction.
• Own customer support requests from start to finish, ensuring timely resolution and SLA compliance.
• Troubleshoot and resolve complex customer issues independently and collaboratively.
• Work directly with customer technical teams to identify, isolate, and resolve system and network problems.
• Provide outage recovery assistance and perform root cause analysis (RCA).
• Coordinate with internal engineering, product, and development teams to resolve technical issues.
• Participate in customer-facing review meetings and provide regular updates on open cases.
• Assist customers with maintenance activities, software upgrades, patching, and system updates in lab and production environments.
• Participate in an on-call support rotation, including after-hours support as required.
Technical Operations
• Install, configure, test, upgrade, and maintain telecommunications solutions.
• Recreate and analyze customer issues in a lab environment.
• Utilize case management systems to document activities, action plans, and status updates.
• Ensure adherence to established support processes and procedures.
• Make timely and effective decisions in high-pressure environments.
Documentation & Knowledge Management
• Create and maintain technical documentation, including Methods of Procedure (MOPs).
• Contribute to internal and customer-facing knowledge base articles.
• Support continuous process improvement initiatives and operational excellence.
Technical Skills
Hands-on experience with one or more of the following:
 • HSS
 • HLR (including SDM)
 • STP
 • DNS/ENUM
 • Number Portability (NP)
 • DRA
 • Signaling Firewall
 • Centralized Routing Engine
Knowledge of at least two of the following protocols:
 • SS7
 • Diameter
 • SIP
 • DNS
 • ENUM
Strong understanding of:
 • SCTP, TCP, and UDP networking protocols
 • Basic SSL/TLS concepts
 • Linux administration and troubleshooting
Experience using:
• Wireshark
 • Signaling simulators
 • Ticketing/CRM tools such as Salesforce, Jira, or similar platforms
Familiarity with virtualization and cloud technologies, including:
 • NFV
 • OpenStack
 • KVM
 • VMware
 • AWS
 • Ansible
 • Containers
 • Kubernetes
Communication Skills
• Excellent verbal and written English communication skills.
• Ability to clearly communicate technical concepts to customers and internal stakeholders.
• Strong presentation and customer engagement skills.
• Ability to collaborate effectively across multiple departments and teams.
Personal Attributes
• Customer-focused with a commitment to service excellence.
• Self-motivated and able to work independently.
• Strong analytical and problem-solving skills.
• Calm and effective under pressure.
• Adaptable in a fast-paced, dynamic environment.
• Detail-oriented with a high level of accuracy.
• Results-driven with a strong sense of ownership and accountability.
• Team player who builds trust and positive cross-functional relationships.
• Demonstrates integrity, professionalism, and sound judgment.
• Passionate about continuous improvement and learning.
• Leads by example and contributes positively to team success.
Must be a US citizen - No work permit solutions

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