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It Support Engineer Jobs in Virginia (NOW HIRING)

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

KSB US

IT Support Engineer II

Richmond, VA · On-site

KSB is a leading supplier of pumps, valves and related service, and they are seeking a dynamic Level 2 IT Support Engineer to support their North American operations. This role involves advanced ...

BuddoBot Inc.

IT Support

Herndon, VA · On-site

$65K - $95K/yr

Bachelor's degree in Cloud Engineering, Computer Science, or a related technical field, or ... Experience in an IT service desk capacity, including triaging, tracking, and escalating support ...

Align Technology, Inc.

About this opportunity Align is looking for an IT Service Desk Engineer . This person provides advanced technical support for workplace technologies, ensuring reliable and efficient IT operations at ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$19.75 - $27.25/hr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. As part of the global BMZ Group, we combine innovation, quality ...

Nightwing

IT Support Services

Arlington, VA · On-site

... and IT support operations to be a member of the IT support services desk in the customer ... Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

... and IT support operations to be a member of the IT support services desk in the customer ... Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

KBR

IT Support Technician

Dulles, VA · On-site

$159K - $194K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR ... KBR's National Security Solutions team provides high-end engineering and advanced technology ...

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All JobsIt Support Engineer JobsIt Support Engineer Jobs in Virginia

It Support Engineer information

See Virginia salary details

$32.2K

$65.3K

$105.6K

How much do it support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it support engineer in Virginia is $65,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $75,300.00 per year, depending on experience, location, and employer.

What are IT Support Engineers?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Virginia? The most popular types of It Support Engineer jobs in Virginia are:
What are popular job titles related to It Support Engineer jobs in Virginia? For It Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Support Engineer jobs in Virginia look for? The top searched job categories for It Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for It Support Engineer jobs? Cities in Virginia with the most It Support Engineer job openings:
What are popular job titles related to It Support Engineer jobs in VA? For It Support Engineer jobs in VA, the most frequently searched job titles are:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $65,306 per year, or $31.4 per hour.
Engineer, IT Support

Engineer, IT Support

Harbor Group Management

Norfolk, VA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
IT Support Engineer
Title: IT Support Engineer
Location: On-Site-Norfolk, VA Corporate Office
ABOUT THE ROLE
As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the firm's first dedicated in-house support hires. You own day-to-day help desk operations - resolving incidents, fulfilling employee requests, and keeping people productive - taking on the front-line support work previously handled by an outside provider and setting the standard for responsiveness and service quality.
This role is built for someone who pairs deep, hands-on technical skills across desktop, hardware, networking, and security with the judgment and ownership to run a help desk in a fast-moving environment. You will work closely with the infrastructure and business applications teams, the managed service provider, and third-party vendors to resolve issues end-to-end, and you will help establish the processes, standards, and documentation that turn reactive support into an enterprise-grade function.
Focus Areas: End-User Support, Help Desk Operations, Hardware & Desktop, Microsoft 365 & Endpoint Management, Audiovisual & Video Conferencing, Networking, Security & Access Management, Onboarding & Provisioning, IT Asset Management, Service Management
RESPONSIBILITIES
  • Own first- and second-line corporate support firmwide alongside the New York-based engineers - resolving incidents remotely for all corporate users and serving as on-site support for the Norfolk office during core business hours; partner with the MSP on critical after-hours escalations.
  • Partner with the New York-based support engineers to deliver consistent corporate support across both locations - sharing coverage, maintaining common standards and documentation, and providing mutual backup so firmwide support is continuous
  • Diagnose, troubleshoot, and resolve employee support requests, serving as the primary in-house resolution point rather than relying on the MSP for first-line support
  • Manage employee IT onboarding and offboarding - provisioning devices, accounts, and access on day one, and deprovisioning and securing data on exit
  • Configure and install hardware including laptops, workstations, printers, phones, video conference units, and mobile devices
  • Administer Microsoft 365, Intune, and Entra ID, including license assignment, device enrollment, and identity and MFA management
  • Create and maintain user account information, including access rights and group memberships
  • Support security standards (antivirus, patching, and access control)
  • Track technical problems and issues through resolution via the help desk ticketing system
  • Provide tier-1 triage and routing for business application issues, directing them to the business applications team or vendor
  • Support audiovisual and video conferencing requests
  • Perform WAN/LAN troubleshooting
  • Serve as the in-house interface to the managed service provider (MSP), escalating tier-2 and infrastructure issues and tracking them through to resolution
  • Serve as on-site "eyes and hands" for the infrastructure team, including receiving equipment, cabling, and physical tasks that cannot be handled remotely
  • Maintain IT asset and hardware inventory, including lifecycle, warranty, and procurement coordination
  • Initiate and track service requests with third-party providers
  • Provide input and help maintain standard operating procedures, best practices, and customer service guidelines relating to end-user support
  • Help onboard and train future support hires as the in-house function grows

QUALIFICATIONS
  • 2-5+ years of experience in IT support, help desk operations, or end-user services in a corporate environment
  • Strong hands-on experience supporting desktops, laptops, mobile devices, and peripheral hardware in a professional setting
  • Proficiency with Microsoft 365, including administration of Exchange Online, Teams, and SharePoint
  • Experience with Microsoft Intune and Entra ID (Azure AD), including device enrollment, identity management, and MFA configuration
  • Demonstrated experience configuring, deploying, and troubleshooting endpoint devices and enterprise applications
  • Working knowledge of networking fundamentals, including WAN/LAN troubleshooting,
  • Familiarity with IT security best practices, including endpoint protection, patch management, and access control
  • Experience working with help desk ticketing systems and managing incidents through resolution with strong documentation practices
  • Ability to independently diagnose and resolve technical issues while escalating appropriately to infrastructure teams, MSPs, or vendors
  • Experience coordinating with managed service providers (MSPs) and third-party vendors to resolve escalated issues
  • Strong organizational skills with the ability to manage multiple priorities and respond effectively in a fast-paced environment
  • Excellent customer service and communication skills, with the ability to support users at all levels of the organization
  • Experience supporting audiovisual and video conferencing technologies (e.g., Teams Rooms, Zoom, conference room systems) preferred
  • Familiarity with IT asset management, including inventory tracking, lifecycle management, and procurement coordination preferred

#LI-TB1
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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