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Junior It Support Engineer Jobs in Virginia (NOW HIRING)

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

KSB US

IT Support Engineer II

Richmond, VA · On-site

KSB is a leading supplier of pumps, valves and related service, and they are seeking a dynamic Level 2 IT Support Engineer to support their North American operations. This role involves advanced ...

KSB Company

IT Support Engineer II

Richmond, VA · On-site

They are seeking a Level 2 IT Support Engineer to provide advanced technical support and hands-on field assistance for their North American operations, ensuring the operational efficiency of critical ...

Legence

Senior IT Support Specialist

Chantilly, VA · On-site

$70K - $100K/yr

This role also involves mentoring junior staff and contributing to continuous service delivery ... LGN) is a leading provider of engineering, consulting, installation, and maintenance services for ...

Quartermaster AI Inc

IT Engineer

Arlington, VA · On-site

$140K - $180K/yr

The Role As our IT Engineer, you will be a key member of the team supporting how Quartermaster AI ... Improve internal IT processes, tooling, and automation, and mentor junior IT staff. Key ...

BAE Systems

Tech Supp Anst I

Reston, VA · On-site

$63K - $108K/yr

BAE Systems Cyber Security Products (CSP) group is looking for a motivated junior IT professional to join our support engineering team in Reston, Virginia. Our support engineering team provides ...

ICES, Inc.

IT Support Technician 2025-ACA-804

Springfield, VA · On-site

$22.50 - $30.75/hr

Provide guidance and mentorship to junior-level IT support personnel * Report to a manager or head ... Master's degree or higher in related technical or scientific fields such as Engineering, Physics ...

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All JobsIt Support Engineer JobsJunior It Support Engineer JobsJunior It Support Engineer Jobs in Virginia

Junior It Support Engineer information

See Virginia salary details

$33.2K

$71.2K

$108.6K

How much do junior it support engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for junior it support engineer in Virginia is $71,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a Junior IT Support Engineer do?

A Junior IT Support Engineer provides technical assistance to users within an organization, helping them resolve hardware, software, and network issues. Their duties often include troubleshooting problems, setting up new equipment, installing software, and responding to support tickets. They work under the supervision of more experienced IT staff and are often the first point of contact for technical issues. This role is essential for maintaining smooth daily operations and ensuring that employees can use technology effectively.

What are the key skills and qualifications needed to thrive as a Junior IT Support Engineer?

To thrive as a Junior IT Support Engineer, you need a foundational understanding of computer hardware, networking concepts, and troubleshooting, often backed by a relevant diploma or certification such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage multiple technical issues. These abilities are vital for resolving IT problems efficiently, ensuring smooth business operations, and providing excellent user support.

What are some common challenges faced by Junior IT Support Engineers during their first year on the job?

Junior IT Support Engineers often encounter a steep learning curve as they familiarize themselves with a company’s specific systems, software, and protocols. Balancing multiple support tickets while learning to prioritize urgent requests can be challenging at first. Additionally, effective communication is essential, as you'll frequently collaborate with both technical teams and non-technical staff to resolve issues. Over time, these challenges help develop both your technical troubleshooting skills and your ability to manage time and expectations in a fast-paced environment.

What is the difference between Junior IT Support Engineer vs IT Support Technician?

AspectJunior IT Support EngineerIT Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desks, onsite support, remote troubleshootingHelp desks, onsite support, hardware setup
Industry UsageIT companies, corporate IT departmentsIT service providers, corporate IT teams
Search IntentEntry-level support roles, troubleshooting, technical assistanceTechnical support, hardware/software troubleshooting

The main difference between a Junior IT Support Engineer and an IT Support Technician lies in their roles and responsibilities. Junior IT Support Engineers often focus on troubleshooting, system setup, and assisting with technical projects, while IT Support Technicians primarily handle hardware and software support tasks. Both roles require similar certifications and work environments, making them closely related in the IT support field.

How to get an entry-level IT support engineer job?

To secure an entry-level IT support engineer position, candidates should develop foundational knowledge of computer hardware, operating systems, and networking, often through relevant certifications like CompTIA A+ or Network+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects, along with strong communication skills and the ability to troubleshoot technical issues efficiently.

What cities in Virginia are hiring for Junior It Support Engineer jobs?

Cities in Virginia with the most Junior It Support Engineer job openings:

Junior It Support Engineer jobs near you
Infographic showing various Junior It Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,184 per year, or $34.2 per hour.

IT Support Engineer

Exigent Mechanical

Reston, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Support Engineer
Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you? Exigent Mechanical Services is looking for a Support Engineer to serve as a senior technical resource supporting our growing organization and seven operating companies.
This is more than a traditional help desk role. As a Support Engineer, you will serve as a senior escalation point for complex IT issues, working across Microsoft 365, Entra ID, Intune, Windows endpoints, networking, cloud platforms, security, and other enterprise technologies. You will troubleshoot issues that require deeper technical expertise, identify root causes, partner with our managed service provider when appropriate, and help develop scalable solutions that improve the IT experience across the organization.
The ideal candidate is technically strong, highly dependable, comfortable working independently, and able to communicate complex technical concepts clearly to both technical and non-technical employees.
This is a hybrid position. The Support Engineer will primarily work remotely but will be required to report onsite at Exigent or operating company locations as needed based on business and IT support requirements.
About the Role
As a Support Engineer, you will provide advanced technical support across Exigent Mechanical Services and its seven operating companies. You will work closely with employees, leadership, the IT team, and our managed service provider to resolve complex technical issues and ensure our systems, users, devices, and infrastructure remain secure, reliable, and operational.
You will have the opportunity to:
  • Serve as a senior technical resource and escalation point for complex IT issues
  • Troubleshoot advanced problems across endpoints, identity, Microsoft 365, networking, applications, and cloud platforms
  • Take ownership of technical issues from initial investigation through resolution
  • Identify root causes rather than simply addressing symptoms
  • Improve IT processes, standards, documentation, and support procedures
  • Support infrastructure upgrades, system implementations, and technology initiatives
  • Partner with the MSP to resolve issues requiring additional expertise or vendor support
  • Identify opportunities to automate repetitive tasks and improve operational efficiency
  • Help create a more consistent and scalable IT environment across multiple operating companies
  • Collaborate with leadership and internal stakeholders to understand business needs and translate them into practical technology solutions

This is an excellent opportunity for an experienced IT professional who wants to move beyond day-to-day support and play a meaningful role in solving complex problems, improving systems, and helping shape the organization's IT environment.
Key Responsibilities
Advanced IT Support & Troubleshooting
  • Provide advanced Tier 2 and Tier 3 technical support for hardware, software, networking, cloud, identity, and application issues
  • Take ownership of complex technical problems and drive issues through resolution
  • Troubleshoot issues independently using structured diagnostic and root-cause analysis techniques
  • Investigate recurring or difficult-to-resolve problems and develop long-term solutions
  • Serve as an escalation point for issues that cannot be resolved through standard support procedures
  • Determine when issues should be escalated to the managed service provider, software vendors, or other technical resources
  • Collaborate with the MSP to troubleshoot complex infrastructure and application issues
  • Clearly communicate technical findings, recommended solutions, and status updates to both technical and non-technical stakeholders
  • Maintain a strong service-oriented approach while balancing urgency, business impact, and technical requirements

Microsoft 365, Identity & Access Management
  • Administer and troubleshoot Microsoft 365 environments
  • Manage and troubleshoot user accounts, permissions, licenses, groups, and access
  • Administer and troubleshoot Active Directory and Microsoft Entra ID
  • Investigate authentication, access, synchronization, and identity-related issues
  • Support Microsoft 365 applications and services, including email and collaboration tools
  • Support onboarding, transfers, and offboarding from a technical access perspective
  • Troubleshoot permissions and access issues across applications and systems
  • Help maintain appropriate security and access controls

Endpoint Management & Windows Administration
  • Administer and troubleshoot Windows-based endpoints
  • Support endpoint provisioning, configuration, deployment, replacement, and lifecycle management
  • Manage and troubleshoot devices through Microsoft Intune and/or Endpoint Manager
  • Support Microsoft Autopilot and automated device provisioning
  • Investigate device compliance, configuration, policy, and deployment issues
  • Troubleshoot hardware, operating system, application, driver, and peripheral issues
  • Test and validate new hardware, software, applications, and endpoint configurations
  • Help establish and maintain endpoint standards and configuration best practices

Network & Infrastructure Support
  • Troubleshoot advanced network connectivity and performance issues
  • Diagnose issues involving LAN/WAN connectivity, TCP/IP, DNS, DHCP, VPN, and related network services
  • Troubleshoot network hardware and connectivity issues involving switches, firewalls, wireless infrastructure, and other network equipment
  • Partner with the MSP or network vendors on complex network issues
  • Analyze network-related problems to identify root causes and recurring issues
  • Support network and infrastructure changes associated with new locations, office moves, equipment upgrades, and technology projects
  • Help document network configurations, standards, and troubleshooting procedures

Cloud & Systems Administration
  • Support administration and troubleshooting of Microsoft Azure and other cloud-based services
  • Troubleshoot cloud connectivity, authentication, configuration, and access issues
  • Support integrations between cloud services, endpoints, identity platforms, and business applications
  • Assist with maintaining secure and reliable cloud configurations
  • Monitor and investigate system issues that impact business operations
  • Work with internal stakeholders and external providers to resolve cloud and infrastructure issues

Security & Endpoint Configuration
  • Support endpoint security and configuration standards
  • Assist with maintaining secure device, identity, and access configurations
  • Troubleshoot endpoint security and compliance issues
  • Help identify and address potential security risks within the IT environment
  • Support security-related configuration changes and technology initiatives
  • Follow established security policies and help strengthen technical controls and procedures

IT Projects & Implementations
  • Support and contribute to infrastructure upgrades and technology implementations
  • Take ownership of technical workstreams or assigned components of larger IT projects
  • Assist with evaluating, testing, and implementing new hardware, software, systems, and services
  • Coordinate technical activities with internal stakeholders, vendors, and the MSP
  • Test and validate solutions prior to broader deployment
  • Identify potential issues and recommend improvements before implementation
  • Assist with technology rollouts across multiple operating companies
  • Document project changes, configurations, procedures, and lessons learned

Documentation, Standards & Process Improvement
  • Develop and maintain technical documentation, procedures, standards, and troubleshooting guides
  • Document recurring issues and known solutions to improve future support efficiency
  • Identify opportunities to standardize technology and support processes across operating companies
  • Recommend improvements to existing IT workflows and procedures
  • Identify repetitive manual processes that could be automated
  • Use PowerShell or other scripting tools to improve efficiency where appropriate
  • Help build a knowledge base that enables the IT team to resolve issues more consistently

What We're Looking For
Experience
  • 5+ years of progressive IT support and systems administration experience
  • Demonstrated experience providing advanced Tier 2/Tier 3 technical support
  • Experience independently troubleshooting complex technical issues
  • Experience working across multiple technology environments, business units, or locations
  • Experience working with an MSP or external IT service provider is strongly preferred
  • Experience supporting infrastructure upgrades, implementations, or technology projects preferred

Technical Skills
Strong experience with several of the following:
  • Microsoft 365 administration and troubleshooting
  • Active Directory / Microsoft Entra ID
  • Windows endpoint administration
  • Microsoft Intune / Endpoint Manager
  • Microsoft Autopilot
  • Endpoint management / MDM
  • User and access administration
  • Network troubleshooting
  • Hardware and software troubleshooting
  • Application troubleshooting
  • Security and endpoint configuration
  • Azure / cloud administration
  • PowerShell or other scripting
  • Root-cause analysis
  • Technical documentation and process development

This role requires someone who can balance technical depth, business judgment, ownership, and customer service.
Education & Certifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • Relevant IT certifications such as CompTIA, Microsoft, Cisco, or similar are preferred
  • Equivalent combination of education, certifications, and professional experience will be considered

Why Join Exigent?
At Exigent Mechanical Services, technology plays an important role in keeping our growing organization connected and productive. Our IT environment supports seven operating companies, diverse teams, and mission-critical business operations.
As a Support Engineer, you'll have the opportunity to work across a broad technology landscape rather than being limited to a single area of IT. You'll gain exposure to enterprise platforms, cloud technologies, endpoint management, identity, networking, security, infrastructure, and business applications while working alongside a collaborative team and external technology partners.
What We Offer:
  • Competitive salary with full benefits package

  • Opportunity to work across multiple companies and tech environments
  • Supportive, collaborative team culture
  • Direct impact on operational excellence across a growing organization
  • Career Growth: Opportunities to advance within a growing, industry-leading company.
  • Comprehensive Benefits Package: Including health, dental, and retirement plans.
  • PTO: Company paid time off (PTO) + paid company holidays

About Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.
Our DMV Operating Companies
  • ACI: Leading mechanical and plumbing service provider specializing in commercial systems across DC, MD, VA, and the Mid-Atlantic
  • EASI: EASI provides turnkey and supervised installation services for HVAC, electrical, and DDC based projects in Maryland and Delaware
  • JPG Services: Premier 24/7 commercial plumbing and mechanical services company serving the National Capital region
  • GFS: One-stop shop for operations, engineering, energy, and sustainability services headquartered in Columbia, Maryland, and serving clients locally in the Mid-Atlantic region and nationwide

If you're an experienced IT professional who enjoys solving challenging problems, taking ownership, improving systems, and making a measurable impact, we'd love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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