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Desktop Support Engineer L2 Jobs in Virginia (NOW HIRING)

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

L3HHCM20

Desktop Support Technician

Herndon, VA

$68K - $127K/yr

Desktop Support Technician Job Code: 40829 Job Location: Herndon, VA Job Schedule: 9/80: Employees ... The technician will work closely with engineering and manufacturing teams to integrate IT solutions ...

New

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

$79K - $82K/yr

Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior ... Desktop Support Technician are responsible for being the face of the organization and providing ...

New

KaylaTek

Desktop Support Specialist

Arlington, VA

Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior ... Desktop Support Technician are responsible for being the face of the organization and providing ...

New

hochunk

Desktop Engineer III

Fort Belvoir, VA

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

$79K - $82K/yr

Plans, Projects, and Engineering (PP and National Military Command Center (NMCC). The senior ... Desktop Support Technician are responsible for being the face of the organization and providing ...

New

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Management, and Engineering solutions. Our commitment to empowering our team and fostering ...

Time Systems LLC

Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Management, and Engineering solutions. Our commitment to empowering our team and fostering ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Management, and Engineering solutions. Our commitment to empowering our team and fostering ...

New

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All JobsDesktop Support Engineer L2 JobsDesktop Support Engineer L2 Jobs in Virginia

Desktop Support Engineer L2 information

See Virginia salary details

$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for desktop support engineer l2 in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

What are popular job titles related to Desktop Support Engineer L2 jobs in Virginia? For Desktop Support Engineer L2 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer L2 jobs in Virginia look for? The top searched job categories for Desktop Support Engineer L2 jobs in Virginia are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in Virginia as of July 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

Desktop Support Engineer

STI

Richmond, VA • On-site

$29/hr

Full-time

Re-posted yesterday

Job description

Job Role: Desktop Support
Location: Richmond, VA
Rate: $29 per hour W2
ABOUT THE ROLE:
Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.

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