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Desktop Support Engineer L2 Jobs in Virginia (NOW HIRING)

Aptino

WMS Application Support L2/L3

Richmond, VA · On-site

Role: WMS Application Support Engineer (L2/L3) Location: Richmond, VA (Hybrid - 3 days/week onsite) We are looking for a WMS Application Support Engineer (L2/L3) with strong techno-functional ...

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

$79K - $82K/yr

Plans, Projects, and Engineering (PP and National Military Command Center (NMCC). The senior ... Desktop Support Technician are responsible for being the face of the organization and providing ...

New

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

$79K - $82K/yr

Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior ... Desktop Support Technician are responsible for being the face of the organization and providing ...

KaylaTek

Desktop Support Specialist

Arlington, VA

Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior ... Desktop Support Technician are responsible for being the face of the organization and providing ...

New

hochunk

Desktop Engineer III

Fort Belvoir, VA

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

Veloc Inc.

SR. Desktop Engineer

Chesapeake, VA · On-site

The IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their ...

SAIC

Desktop SCCM Engineer

Quantico, VA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

Service Global, Inc

Network Engineer-L2

Sterling, VA · On-site

Execute L2/L3 troubleshooting using structured methods (interface counters, logs, spanning-tree ... Lead staging and burn-in activities; coordinate maintenance windows and support change ...

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All JobsDesktop Support Engineer L2 JobsDesktop Support Engineer L2 Jobs in Virginia

Desktop Support Engineer L2 information

See Virginia salary details

$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for desktop support engineer l2 in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

What are popular job titles related to Desktop Support Engineer L2 jobs in Virginia? For Desktop Support Engineer L2 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer L2 jobs in Virginia look for? The top searched job categories for Desktop Support Engineer L2 jobs in Virginia are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in Virginia as of July 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.
WMS Application Support L2/L3

WMS Application Support L2/L3

Aptino

Richmond, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Role: WMS Application Support Engineer (L2/L3)

Location: Richmond, VA (Hybrid – 3 days/week onsite)

Job Description:

We are looking for a WMS Application Support Engineer (L2/L3) with strong techno-functional expertise to provide production support for Blue Yonder Warehouse Management System (WMS) and a customized Material Management solution. The ideal candidate will possess excellent analytical, troubleshooting, and application support skills, with experience supporting warehouse operations, inventory processes, and enterprise integrations in a fast-paced production environment.

Key Responsibilities:
  • Provide Level 2/Level 3 production support for Blue Yonder WMS, ensuring timely resolution of application incidents, service requests, and production issues.
  • Investigate and resolve functional and technical issues related to warehouse operations, material planning, inventory control, and replenishment processes.
  • Perform detailed root cause analysis (RCA) for recurring issues and collaborate with development teams to implement permanent solutions.
  • Monitor application health, scheduled jobs, batch processes, interfaces, and system integrations to ensure uninterrupted business operations.
  • Support business users during critical planning windows, warehouse activities, and high-volume operational periods.
  • Analyze production logs, application errors, and interface failures, ensuring prompt issue identification and resolution.
  • Coordinate with cross-functional teams, including business users, developers, infrastructure, and ERP support teams, to resolve complex production issues.
  • Maintain support documentation, incident records, knowledge articles, and operational procedures while adhering to established SLAs.
Required Functional Expertise:
  • Strong understanding of warehouse management, inventory control, material planning, and replenishment workflows.
  • Experience with inventory optimization concepts, including safety stock, stock replenishment, and material movement processes.
  • Ability to monitor, investigate, and resolve planning exceptions, system alerts, and operational discrepancies.
  • Familiarity with supply and demand planning concepts, inventory constraints, and warehouse execution processes.
Required Technical Skills:
  • Hands-on experience supporting Blue Yonder WMS (formerly JDA) or related Blue Yonder warehouse and planning applications in a production support environment.
  • Strong working knowledge of MOCA for troubleshooting, debugging, and application analysis.
  • Proficiency in writing and analyzing SQL queries for data validation, troubleshooting, and production support activities.
  • Experience supporting integrations between WMS and enterprise systems such as SAP, Oracle ERP, or similar platforms.
  • Knowledge of monitoring and resolving issues related to interfaces, APIs, scheduled jobs, batch processing, and data synchronization.
  • Familiarity with incident management, change management, and problem management processes within ITIL-based support environments.
Preferred Qualifications:
  • Experience working in enterprise warehouse, supply chain, manufacturing, or distribution environments.
  • Exposure to monitoring tools, ticketing systems (ServiceNow, Jira, etc.), and production support best practices.
  • Experience working in Agile or ITIL-driven support organizations.
  • Strong communication, analytical, and problem-solving skills with the ability to collaborate effectively across technical and business teams.
  • Ability to manage multiple priorities, work independently, and take ownership of production support activities.

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