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Desktop Support Engineer L2 Jobs in Virginia (NOW HIRING)

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Management, and Engineering solutions. Our commitment to empowering our team and fostering ...

hochunk

Desktop Engineer III

Fort Belvoir, VA

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

SAIC

Desktop SCCM Engineer

Quantico, VA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

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Showing results 21-40

All JobsDesktop Support Engineer L2 JobsDesktop Support Engineer L2 Jobs in Virginia

Desktop Support Engineer L2 information

See Virginia salary details

$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support engineer l2 in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer L2?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L2?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

What are popular job titles related to Desktop Support Engineer L2 jobs in Virginia? For Desktop Support Engineer L2 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer L2 jobs in Virginia look for? The top searched job categories for Desktop Support Engineer L2 jobs in Virginia are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

Desktop Support Technician

Time Systems LLC

Arlington, VA • On-site

$23.25 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Desktop Support Technician
Location- Pentagon, VA
Clearance- Secret
Certifications- CompTIA Security+ or equivalent
About TIME Systems
At TIME Systems, we are at the forefront of Technology, Innovation, Management, and Engineering solutions. Our commitment to empowering our team and fostering impactful leadership has established us as a leader in our field. Our work extends beyond business, actively contributing to local charities. We are proud of our CMMI Level 3 for Services and Development, ISO 9001:2015 certification, and our regular presence on Inc. Magazine's "Inc. 5000 List" and Syracuse University's IVMF "Vet 100 List."
Benefits
When you join our team, you're joining a company that prioritizes your health, well-being, and financial security. Here's a quick overview of our benefits:
  • Health Coverage: Select from three plans, including a 100% company-funded employee-only plan.
  • Dental Coverage: Our dental plan offers extensive care with no annual maximum.
  • Vision: Our vision plan covers regular eye exams and corrective eyewear.
  • Life Insurance and AD&D and other customizable coverage options!
  • 401(k) Retirement Plan
  • Health Savings Account (HSA), Flexible Spending Account (FSA), Short- and Long-Term Disability Insurance, Employee Assistance Plan, and more!

Why Join Us
  • Veteran Preference - Strong value placed on military veterans and their skills.
  • Career Growth - Opportunities for professional development in a supportive environment.
  • Innovative Culture - Be part of a team that pushes boundaries and makes tangible impacts.

Role Summary
TIME Systems is looking for senior desktop support technicians to join our team. Your primary objective is to ensure smooth operation of desktop environments by troubleshooting problems, performing installations and upgrades, and maintaining equipment while enhancing user productivity.
Key Responsibilities
  • Oversee day-to-day IT service operations, ensuring compliance, mission effectiveness, and cyber resilience.
  • Coordinate and collaborate with various teams, including government and interagency partners, to support seamless IT operations.
  • Ensure IT service operation efforts are aligned with Continuity of Operations (COOP) strategies and enable effective command and control for DoDIN operations.
  • Implement proactive configuration management processes to maintain data integrity and operational effectiveness.
  • Utilize sensors and data-centric processes to drive decision-making and proactive service improvements.
  • Support defense across the AOR's to protect IT assets and ensure mission continuity.
  • Drive Continual Service Improvement (CSI) by optimizing IT services, aligning with DoD best practices, and implementing industry standards.
  • Report service status and performance metrics to leadership and recommend improvements to enhance operational efficiency.
  • Coordinate with personnel to ensure appropriate training and knowledge sharing on IT and cybersecurity best practices.
  • Support remote exercise activities as the mission dictates in like home base capacity.
  • Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
  • Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.
  • Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.
  • Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.
  • Work directly with VIP and executive-level customers to provide premier computer and network support.
  • Build and mature the relationship with your IT customer, understanding the mission and your role in supporting operational requirements of that mission.

Requirements
  • Bachelor's degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience, additional years of relevant experience may be accepted in lieu of a degree.
  • Currently possess a DoD Secret security clearance.
  • Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE).
  • Experience writing strong technical support/triage documentation.
  • Experience reviewing system events and performing triage to determine impact and urgency.

Preferred Qualifications
  • Experience working with ITSM tools, such as Remedy.
  • Experience working in a military command or operations center.
  • 2+ years' experience with switches and routers.
  • Any associated DoDD 8140 compliant certifications.

We are TIME Systems: Committed to Excellence, Dedicated to Service.
TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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