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Desktop Support Engineer L2 Jobs in Virginia (NOW HIRING)

Veloc Inc.

SR. Desktop Engineer

Chesapeake, VA · On-site

The IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their ...

SAIC

Desktop SCCM Engineer

Quantico, VA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

Service Global, Inc

Network Engineer-L2

Sterling, VA · On-site

Execute L2/L3 troubleshooting using structured methods (interface counters, logs, spanning-tree ... Lead staging and burn-in activities; coordinate maintenance windows and support change ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

Innosoul inc

Desktop Support Analyst

Richmond, VA · On-site

$23 - $31/hr

VA-806925 Hybrid/Local Desktop Support Analyst (12+) with ServiceNow, Appian, Power Platform ... Collaborate with business analysts and developers to communicate recurring issues and recommend ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

New

Leidos

Desktop Support Technician

Norfolk, VA

$26 - $29/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Norfolk ...

Leidos

Desktop Support Technician

Virginia Beach, VA

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

New

Veloc Inc.

Mac Support Engineer

Chesapeake, VA · On-site

We are looking for an experienced Senior Desktop Mac Engineer to support, manage, and enhance enterprise Mac environments. The ideal candidate will have strong hands-on experience with macOS ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$26 - $29/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Norfolk ...

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All JobsDesktop Support Engineer L2 JobsDesktop Support Engineer L2 Jobs in Virginia

Desktop Support Engineer L2 information

See Virginia salary details

$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for desktop support engineer l2 in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

What are popular job titles related to Desktop Support Engineer L2 jobs in Virginia? For Desktop Support Engineer L2 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer L2 jobs in Virginia look for? The top searched job categories for Desktop Support Engineer L2 jobs in Virginia are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in Virginia as of July 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

SR. Desktop Engineer

Veloc Inc.

Chesapeake, VA • On-site

Other

Posted 19 days ago

Job description

IOS MAC SCCM Service Now Crestron Security Patching O365 Mobile Device Management SHarepoint/Onedrive As a member of the Infrastructure Team, this position will report to the IT Service Delivery Manager – Service Desk. The IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their business technology systems. This role requires advanced troubleshooting skills, a strong customer-service mindset, and the ability to collaborate with high-level executives in a professional and discreet manner. Audio-visual (A/V) support expertise for meetings, presentations, and video conferencing is essential. Proficiency in Microsoft 365 (O365) applications and administration, as well as desktop hardware support, is mandatory. This individual will work independently and as part of a team to analyze technical issues, resolve incidents quickly, and collaborate with project managers on assigned initiatives. What You Will Do Ensure all departmental activities align with organizational goals and compliance standards. Provide strong end-user desktop support for hardware, software, and network connectivity issues. Deliver executive-level IOS/MAC support and senior leadership needs. Set up, configure, and manage audio-visual systems for in-person and virtual meetings, events, and presentations. Administer and troubleshoot Microsoft 365 applications and services. Maintain and support desktop hardware (PCs, laptops, peripherals) and coordinate repairs or replacements. Develop and implement strategic plans to support IT service delivery and business objectives. Demonstrate strong leadership and team-building skills. Drive continuous improvement in customer service and business processes. Business Process Improvement. Documentation and Workflows Special Projects Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. About You Strong desktop support experience with a proven record of resolving complex technical issues. Executive white-glove support skills, including IOS/MAC, high-priority incidents for senior leadership. Autio visual (A/V) system expertise, including setup, troubleshooting, and support for presentations, meetings, and video conferencing. Microsoft 365 (O365) administration and support knowledge, covering email, Teams, SharePoint, OneDrive, and related services. Hardware troubleshooting skills for PCs, laptops, printers, and peripherals Excellent communication and people skills Ability to work independently and in a team under high-pressure situations. Strong organizational skills and attention to detail. History of achieving zero deficiency audits and implementing effective business processes office operations as it relates to IT. · Strong analytical, problem-solving, and decision-making abilities. · Effective communication and people skills. · Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. · Professional appearance and demeanor. · Work with corporate IT to incorporate any applicable standards across technologies. · Good oral and written communications skills.

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