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Desktop Support Engineer L2 Jobs in Virginia (NOW HIRING)

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$26 - $29/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Norfolk ...

Leidos

Desktop Support Technician

Virginia Beach, VA

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support ...

New

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

NRI North America

Technical Support Engineer

Ashburn, VA

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support ...

New

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$24 - $27/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

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All JobsDesktop Support Engineer L2 JobsDesktop Support Engineer L2 Jobs in Virginia

Desktop Support Engineer L2 information

See Virginia salary details

$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support engineer l2 in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer L2?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L2?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

What are popular job titles related to Desktop Support Engineer L2 jobs in Virginia? For Desktop Support Engineer L2 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer L2 jobs in Virginia look for? The top searched job categories for Desktop Support Engineer L2 jobs in Virginia are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

Desktop SCCM Engineer

Science Applications International Corporation

Quantico, VA • On-site

Full-time

Re-posted 20 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description


SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.)
Pending assigned duties/responsibilities, it is possible to work remote one (1) day a week.
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Desktop Engineering Responsibilities:
Strategic IT Support and Alignment
  • Contribute to the deployment, maintenance, and troubleshooting of data input/output devices across DCSA networks, supporting IT modernization and "One IT" initiatives.
  • Align technical efforts with DCSA and DoD policies, procedures, and industry best practices to build a flexible, evolving enterprise IT environment that supports DCSA's mission effectively.

Endpoint Configuration and Management
  • Create and update enterprise desktop images, including non-standard workstation images for standalone systems.
  • Perform quarterly updates and deliveries of enterprise desktop images to the Virtual Desktop Infrastructure (VDI).
  • Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements.

Troubleshooting and Issue Resolution
  • Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system.
  • Resolve Tier II technical support tickets escalated to the Desktop Engineering team, escalating further if required.
  • Diagnose and recommend solutions for security or functionality issues in desktop images.
  • Assist customers with software installation, peripheral setup, and basic troubleshooting.

Logistics and Asset Management
  • Collaborate with cross-functional DCSA teams, including Data Center Operations (DCO) and Computer Network Defense, to streamline the deployment, patching, securing, sanitizing, and transportation of IT assets.
  • Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency.
  • Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets, workstations, and peripherals.

Process Improvement and Knowledge Management
  • Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness.
  • Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends.
  • Contribute to training initiatives for the deployment of new technologies and solutions.
  • Develop and update a knowledge base to facilitate the investigation, diagnosis, and resolution of incidents.

Qualifications
It is required that the Senior Desktop Engineer have the following qualifications:
  • BA/BS and Five (5) or more years of experience in Desktop Support and Data Center Operations or relevant years of experience in lieu of degree.
  • Experience with SCCM or (MS Endpoint Configuration Manager).
  • IAT-II certification (i.e. Security +).
  • US Citizen and Active Top Secret clearance with SCI eligibility.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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