Remote Technical Support Manager Jobs in Virginia

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need - Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement

Enable precision and clarity in the delivery of a mission-critical Department of Veterans Affairs (VA) cloud platform. As the Technical Requirements Analyst, you will support the intake, documentation, analysis, and tracking of platform requirements and service requests.

Position Description: The Technical Requirements Analyst is responsible for requirements and service request management, capabilities documentation, and platform dependency tracking.

Minimum/General Experience: 5 years of experience in technical requirements management and analysis

Minimum Education: Bachelor's Degree in information technology, business administration, systems engineering, or related field

Essential Skills/Qualifications:

• Excellent ability to support backlog grooming and sprint planning with well-formed requirements
• Excellent experience establishing and managing service request intake processes using Jira
• Excellent experience documenting policies and procedures for requirements processing in a federal environment
• Excellent ability to track, measure, and report service request response times against defined service level agreement (SLA) standards
• Excellent experience developing and maintaining comprehensive capabilities and services documentation including points of contact, governing standards, service descriptions, and operational expectations
• Excellent ability to develop and maintain platform dependency lists identifying escalation procedures, governing standards, and operational expectations for all platform dependencies
• Above average ability to develop and deliver stakeholder training on service request intake procedures and communication processes
• Working knowledge of SAFe Agile ceremonies and their relationship to requirements management
• Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
• Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location - Remote
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check - Attendance and Degrees

Acceptable Credentials

Tasks/activities include, but are not limited to:

• Establishes, implements, maintains, and documents VA-approved policies and procedures ensuring all requirements and service requests are processed through Jira
• Reduces barriers and complexity for stakeholders requesting assistance
• Monitors and tracks all service request response times against SLA standards
• Produces weekly Requirements and Service Request Response Time and Trend Reports, identifying all requests that failed to meet minimum standards on the first page
• Provides stakeholder training at least once per Program Increment (PI) on Requirements and Service Request intake procedures and expectations
• Tracks and reports production availability and reachability metrics against SLA requirements
• Supports the development and delivery of the Capabilities and Services Document
• Identifies points of contact, governing standards, service descriptions, and operational expectations for capabilities and services
• Supports the development and delivery of the Platform Dependency List
• Maintains sufficient analytical capacity to support ad hoc data collection, analysis, and reporting requests within Government-defined timelines
• Contributes to Weekly Progress Reports and the Monthly Deliverables Report with requirements-related data, SLA compliance status, and service request metrics

Compensation & Benefits: The annual projected pay range for this position is $79,203 - $111,350 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

Oxley Enterprises, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

Subject Line: Accommodation Request

Provide a description of your accommodation request

Include your contact information: Full name, Email address, Best number to reach you (optional)

We participate in the E-Verify program. http://www.dhs.gov/E-Verify